Rum Ekhtiar
609 posts
Rum Ekhtiar
@RumEkhtiar
Founder of Rum and Co, a collective of super smart consultants that give a dose of strategic and creative octane boost to help brands and agencies get unstuck.
New York, NY Katılım Haziran 2009
527 Takip Edilen289 Takipçiler
@Bose I have been waiting almost 7 weeks for my A20 headset to be returned. No update or information after being told to expect only 4-5 weeks. The fact that you have no written complaints procedure, instead an anonymous whatsapp chat shows your contempt for customers.
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@Bose having the worst time trying to get my replacement headphones. You received on 6/3 you confirm on 6/28 again and zero nothing help please. Your process is literally let’s pass off to off shore to off shore for hours. Case 01994926, order B001258896. Honestly shame on you.
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@tumitravel how is this a good cust exp? Got a gift wanted to exchange for other color didn’t have it so I say credit the purchasers card. Receipt box all there completely new. You have to mail it in???? I’m at your store with all the things? How does this make sense?
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@flyjsx wow wow wow on flight 321 lax to las. Never have I seen such a poorly trained or maintained airline. De boarded bc u have even more plane issues?
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@MBonvoyAssist is of no use and don’t bother reaching out, they absolutely will do nothing to address the issue
Rum Ekhtiar@RumEkhtiar
@WestinMammoth you extort customers into upgrading their room that doesn’t have working AC on 100 degree plus days. Probably worst exp ever
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@WestinMammoth you extort customers into upgrading their room that doesn’t have working AC on 100 degree plus days. Probably worst exp ever
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Heads up, they wont help. They actually make u tell them the last time you stayed at a Marriott before they will help you with a current stay. Well this will be the last time. Room with no AC, forced to take an upgrade or deal with toxic fumes and orders
Marriott Bonvoy Assist@MBonvoyAssist
@RumEkhtiar Hi, Rum. We are sorry to hear about your experience. Please DM us your confirmation number, name on the reservation, and email address, so we can look into this.
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@Westin @MarriottBonvoy having a horrendous experience at your property in mammoth would be grateful for some help
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@AlaskaAir on flight 284 which is finally departing 50 mins late bc of your sad ground ops. Check your dm
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@saks need help your delivery did not make it or was stolen . Please answer your dm
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Rum Ekhtiar retweetledi
@JetBlue you should tell people when booking a flight that the 24 hour cancel period doesn't count for a flight within 7 days. I just booked the same flight twice by accident and now will have to be stuck with a travel credit. I am so disappointed. Wow, you guys are super shady
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@PeteButtigieg not sure if you are aware of the shade from JetBlue. I’m sure it’s 100 percent within the law, but another example of extreme passenger milking
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@@livefeather everyone needs to know how you hide your policies and keep charging for furniture people own
Rum Ekhtiar@RumEkhtiar
@livefeather feeling incredibly let down and actually betrayed. Instead of informing me all my items are paid off, you keep allowing me to pay rental fees. I can’t believe I did social promos for you. Had I know your integrity would have never told others to use you. Shame
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@livefeather feeling incredibly let down and actually betrayed. Instead of informing me all my items are paid off, you keep allowing me to pay rental fees. I can’t believe I did social promos for you. Had I know your integrity would have never told others to use you. Shame
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@bloomscape Thanks for reaching out. It’s sad that you respond immediately to a tweet, but take two days to respond via your own platform. I DMed you, but if it’s the same advice to nurse your half dead plant to health on my time and dime, please don’t waste my time or yours.
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@RumEkhtiar Hey Rum,
Thanks for sharing! We're so sorry to see that your palm arrived in relatively poor condition. We'd love to work with you. Please shoot us a direct message with your order number so we can help make this right with you!
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@bloomscape beyond disappointed. Two plants arrive healthy and beautiful. The last one, thin, broken branches, burnt tips. The response from your team nurse the half dead Palm to health. Thanks could have gone to Home Depot and done that fo $50 vs $250
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