Alfonso Rodriguez

"Thank you" @EtihadHelp @etihad for not letting me cancel my flight after having a stroke a week ago. According to you, there's no cancellation policy for medical reasons despite the fact that I provided a medical report and certificate from the hospital. Very thoughtful of you.

@KigreTheViking @DuneAwakening 100%

@DuneAwakening You literally lost 95% of the playerbase just cause of the base/resource saving system. And most of those are NEVER gonna return to this. For what? To play it ALL from the beginning AGAIN!? Lol, no. This a gaming history milestone level of whoopsie.

Our next patch is expected to drop next week, and as you may know, it will include a major new feature that we’re excited to talk about: The Base Reconstruction Tool. Read all about it and 1.2.20.0 in our latest blog post: bit.ly/DABaseReconstr…

@DuneAwakening The biggest danger is the invisible walls in the DD while crossing from one area to another. Sometimes they are so dangerous that you can lose 4 ornithopters and all your gear, and get no answer from the devs about your tickets taking no responsibility.

Sandworms aren't the only thing you need to watch out for on the sands. Patches of deadly quicksand can be found around Arrakis. #DuneAwakening

@LegionAmused13 @DuneAwakening Im on the same boat. Lost 4 ornithopters 2 assault 2 scouts. Mk6. Not a single answer to all the bug reports I sent.

I lost two ornithopters due to the deep desert bug last night. I logged back in to retrieve them this morning but now I don’t have permissions for my vehicles. I submitted three seperate bug reports two weeks ago and I haven’t gotten a response. Seeing as I don’t get replies ingame using your bug reporting, here I am complaining about it on your socials. And it happened again last night. For the amount of time I have to grind to get a mk6, it simply is not worth interacting with the deep desert. Fun base game in Haga Basin, but the deep desert is utter crap.

Fear is the drift killer. Sleeper u/pmmeserumpresets beats the heat and competition by testing their driving skills in their masterfully built racetrack. Original post: reddit.com/r/duneawakenin…

@causeplaygames @DuneAwakening @Funcom Totally agree. On top of that, if you want to take a break from the game, either you HAVE to connect every 2 weeks to pay your taxes and fill your power cells, or you spend many hours selling as much as you can, storing only the most valuable items in the bank and your inventory.

@DuneAwakening Unfortunately I had to leave my first and only game review on Steam as @Funcom has been silent and hasn't returned items after losing all my unique inventory and a second orni...#fail #bugs #DuneAwakening #dune

We will deploy a hotfix tomorrow, July 16 at 09:00 CEST / 07:00 UTC. The downtime is planned for approx. 120 minutes. As usual, the patch notes will be shared once the hotfix is live. Thank you!

@MaironDisciple @DuneAwakening To ANY tickets

@DuneAwakening Still no response to my ticket

@DuneAwakening How about the people who lost the ornithopters a few days earlier due to a game crash bug while travelling in-between zones of the DD? I lost an assault and scout Ornithopter because of this, plus A LOT of items, and most importantly TIME. Took me days to get the resources back.

We have now completed the process of reimbursements, to the best of our ability, for those of you impacted by the Deep Desert layout change that occurred Monday, the 7th of July. HOW IT WORKS We identified sub-fief consoles, their associated bases, and vehicles destroyed in affected areas of the Deep Desert, from the time the patch on the 7th was released until the Coriolis Storm wipe. Reimbursements will be made based on this window. We strived to have as accurate a snapshot as possible, but with this in mind, there may be some minor inaccuracies in the final result. IMPORTANT: Items, materials, and components from destroyed facilities will be sent to the original owner of that base’s sub-fief console. It will ultimately be that individual’s responsibility to distribute the items among their group, guild, or alliance. WHAT TO EXPECT Items found within storage containers and inventories are being reimbursed, such as Solari currency, unique schematics, components, and crafting materials. For that last part, materials include, but are not necessarily limited to, Salvaged Metal, Cobalt Paste, Complex Machinery, Spice Melange, Plasteel Composite Armor Plating, and other similar items. For buildings, we focused on reimbursing the required materials for advanced facilities such as Wind Turbines, Spice Refineries, Storage Containers, specialized Fabricators, and Ore Refineries. Materials for basic objects such as walls and foundations are not reimbursed. Vehicles will be reimbursed in the form of components of that vehicle’s Mk6 version, regardless of the original vehicle’s tier. All possible modules for that vehicle will be included, but unique modules are not included. Solari reimbursements are capped at 1,000,000 per person. CLAIMING ITEMS Reimbursements themselves will be made available from the Claim Rewards button, found by hitting [Esc] ingame and looking to the bottom left. IMPORTANT: We STRONGLY recommend making sure you are in a safe place, with ample storage nearby, before claiming reimbursements. Your character will very likely not be able to carry everything at once, and any excess items will be dropped on the ground. Dropped items are still subject to despawning within 15 minutes and cannot be restored again. There is no time limit to claim the items, and each item (or stack of materials) is claimed one at a time, so there is no need to hurry. Please let us know if you have any further questions, and thank you for your attention and patience while we worked on making things right.

Sleepers, We’re aware of the issues affecting the game and have been working hard to address them. We’d like to take a moment to share more details. We sincerely apologize for the bumps along the way and thank you for your continued support. duneawakening.com/news/developer…

@DuneAwakening About time! Hope all the tickets get answered. Lots of people ( myself included ) lost tons of hours of their time due to some game-breaking bugs and that needs to be fixed. Looking forward to seeing what's next.

@TDotMason @DuneAwakening Hahaha. Its impossible you didnt have any issues. For your info my pc is so shit that i play in a 48 ultrawide pc in ultra settings at 5120x1440 ;) But you are right, they launched 4 patches and many hotfixes in a few days for no reason. Have a nice life bro

@S3EKER @DuneAwakening yeah 1 or 2 hours .... sounds like you are a clown with a shit pc cause I dont have anything special

The servers are now coming back online and patch notes for 1.1.15.0 are available. duneawakening.com/news/dune-awak… Remember to restart your Steam client if the download does not appear!

@TDotMason @DuneAwakening You played like 1h? 2? Have you get into the deep dessert?

@DuneAwakening funny but I have zero problems with the game and all these people below ... I dont know what to say ... I dont even have a special pc here or the latest vid cards ... game works perfect for me

@1GamerDad @DuneAwakening They are not even answering any of the tickets. Im wondering if they ever will.

@DuneAwakening Are you going to compensate those bases that get raided and their stuff gets taken because you all screwed up and made them lose a weeks worth of work? Seems fair to me.

@HochulisaMUTT @DuneAwakening +100000000

@DuneAwakening Hopefully we start getting our Thopters returned after losing them, multiple times, to game crashes when loading into zones. Or maybe FUNCOM can actually reply back to bug reports for their game causing these issues. Great game, but be prepared to be disappointed by FUNCOM.

Sleepers, We will deploy a patch with some changes and fixes on July 7th at 10:00am CEST. The expected downtime is ~90 minutes, and the patch notes will be made available once the patch is ready to download. Stay hydrated!

@DuneAwakening Loving the flying glitch feature that doesn't let me play anymore. 10/10. And even more, Funcom´s support ignoring all my tickets and been very respectful of my time. Let me pin this message here too. A great game ruined by terrible patch testing and a lack of customer support.

The response to #DuneAwakening has been amazing and we are thrilled to see so many Sleepers enjoying what we’ve put so much passion into. We have much more planned, but for now please join us in celebrating the critical reception!

@Halfkidneybean @DuneAwakening I tried. Didn't work. Thanks though

@S3EKER @DuneAwakening Had the same problem had to switch sietches on the character select load into the different world and switch back the problem would be your glider would be basically dead in the water

The servers are now coming back online and patch notes for 1.1.10.0 Hotfix are available. #11100h" target="_blank" rel="nofollow noopener">duneawakening.com/news/dune-awak… Remember to restart your Steam client if the download does not appear!

@Halfkidneybean @DuneAwakening Will give it a go. Thanks

@ArosZiel @DuneAwakening It happened yesterday. I sent a few tickets. No answer. Even though I lost all I had on my inventory, I was hoping things would get fixed today after the patch and at least get my ornithopter back. Now I lost two.

@S3EKER @DuneAwakening Had something similar earlier today in DD. The landmass where my base is was "smoothed out" and not rendered. Took 4 min for it to render and the rubberbanding to stop. Wonder if its something similar happening as the game client cant decide if you can walk there or should fall

@miranduscrafter @DuneAwakening And like someone else said. They have enough to fix...

@miranduscrafter @DuneAwakening Sorry. In case you didnt know, America is not the center of the world.

We will be deploying a patch on July 4th at 10:00am CEST that includes a couple fixes. Downtime duration is planned to be ~60 minutes. Notes will be posted after the patch is live. Thank you!

@MicrosoftHelps I just sent you a PM

@S3EKER 1/2 Hi, Alfonso. We've got your tweet/message about your Microsoft account. May we ask for more details: 1. Can you please take a screenshot of the error message when signing in with your account using this link: msft.it/6010TeJc0? 2. Do you remember your account password?