Scott Rairdan

@brianbeers Scorecard

Successful owners obsess over ONLY 1 thing every Monday morning: Too many owners are flying blind. They have a "gut feeling" about how the business is doing. They look at their bank account and think that tells the whole story. It doesn't. Your bank balance is a lagging indicator. By the time you see a problem there, you've been bleeding cash for weeks. A proper scorecard gives you leading indicators: - Are you winning or losing THIS WEEK? - What needs immediate attention? - Where should you double down? - Is your sales process working? This is why I wake up early every Monday. I lock in 1-2 hours to review the numbers and decide where to focus my attention for the week. Being intentional is the biggest hack I know to get ahead in business. If not, you get CRUSHED by the daily chaos of owning a business. You get pulled in a million directions. A key employee quits. A driver crashes your truck into a garage door. Your credit card is locked due to fraud. It's impossible to grow when your mind is focused on triaging situations. The scorecard keeps you focused on what actually moves the needle. Want the exact template that I use across my 40+ locations? Comment "Scorecard" and I'll DM you the template

@dougpayments @ianncushing @MuditP1 Can you help in Canada?

@ianncushing @MuditP1 Rate isn’t always the priority - sometimes it’s better support or a platform that actually fits the business. That said, with Mudit, we’re aiming for 0.5-1% in savings. But the real value? A direct contact who actually picks up when chargebacks or fraud hit.

Definitely worth reaching out and getting off stripe to save a ton in fees

@boutsalisg Happy to chat Prince Edward County if you're open to something just outside of the city.

Need to plan 2 team offsites. One for our cleaning company and one for our my commercial cleaning peer group. Both hosted in Toronto. If you’ve planned an offsite, or a general year end meetings/planning sessions, send me all your ideas plz! Fun stuff + strategy + education.

@cleankckingdom My team services seventy units. Happy to chat.

Who is making Airbnb Cleaning work at scale? I have never been able to make the revenue that justifies the challenge but open to figuring it out just don't know what I'm doing wrong.

@NeelBParekh If someone is planning to stay in one place for years, absolutely. Where I question if its worth it - is cottages and vacation homes - time and time again, I see so many people buy them and create another source of stress for them to use it for a week or two a year.

This might sound like a stupid question, but is home ownership actually worth it? I understand its an emotional thing to have your family's "home". But price tags of start home are insane, especially in California. Is it worth it?

I've used Zapier for ~7 years. It makes my business run on autopilot. I put together a list of my top 10 automations + a one-click button to copy the zap for yourself. Want it for FREE? Just: - RT+Like this post - Comment "Zaps" And I’ll DM it to you (must be following)

@NeelBParekh Zaps

@boutsalisg @BookingKoala Price and what you get for that price (until this outage). Booking Koala is $57 usd for 15 cleaners vs competitors (Jobber / Housecall Pro - $300usd or more for that many employees/contractors)

Seems like a lot of cleaning companies use @BookingKoala. Why BK? What makes them the preferred option? Are there no alternatives?

@investing_law Turn off your voicemail and direct people to text or email you.

Voicemails are becoming a problem. 90% are spam. This leads to reluctance/annoyance to check voicemail. Which leads to longer call return times. Anyone have a solution for this?

@NeelBParekh What are the top KPI's that your team typically monitors for franchise health?

If you’re in the home service biz, recurring clients are king. If you can't get clients on a recurring plan, then make sure your RE-OCCURRING rate is high. The key for re-occurring sales: your email marketing game needs to be on-point.

@PatrickStoa @erealander Or he discounted from his 'retail' pricing already to get the job and hadn't mentioned this to the client?

@erealander I feel you that you are being deceptive if you would raise the price to offset a discount. The discount was then fake, with no intention of honoring. Consider changing the terms of your discount to something you cannot live with.

Just learned a big pricing lesson: Ask lead how they heard about you before quoting. Priced 1500 sq ft house at $399 only to learn he found us thru Valpak w/a $100 discount. Not the end of the world but would’ve quoted higher if I’d asked first. Won’t make that mistake again.

@erealander I have this happen with referral discounts regularly - I present our full pricing to clients and apply discounts visibly so that if a promotion or referral discount is presented late in the conversation, I can say that its either/or on the discount front. I've found this helpful.

@ben_2446 Parkinson's Law - the old adage that work expands to fill the time allotted for its completion is very true even in cleaning.

@ben_2446 We're doing this in tandem with price increases for our clients currently. For clients that we think are more sensitive to a price increase, I'm reducing the increase while decreasing time on-site to see how it goes by 15 minutes.

Has anyone tried reducing the allocated times of their regular clients? I’m thinking of reducing the times by 15-30 mins across the board. Obviously trial it with a few clients first and see how it goes. But those savings could be massive 🙏

@YourCFOGuy Send

@LoganARobison We’ve started them already. I’ve been selling 1-2 collaborative deep clean packages (7,10,15 hour cleans with 1,1.5,2.5 hours for free) to fill up our off-season schedule. We’re going to start doing mid-season deep cleans as well.

@SRairdan Love it. Getting people on regular deep clean schedules has been tough for us. When do you schedule deep cleans? Like every March and August? Curious what the cadence is for you all

Something we did 6 months ago that instantly increased our profitability: For onboarding new airbnbs, we added a $150 set up fee. This allows us to go in and do a full inventory count and re-organize supply and linen closets. Since we have a great reputation in our area, customers see it simply as a cost of doing business It also weeds out the cheap customers who aren’t willing to pay for the best service If you’re in a business that is considered more high-touch (like Airbnb cleaning) consider adding a set up fee to boost profitability and weed out bad customers

@AccountantMurph @BookingKoala BookingKoala had also blocked my domain lol

@SRairdan @BookingKoala Godaddy is to blame I found out

Me: where are booking exports? Not downloaded. Not emailed to me. Please just tell me :) @BookingKoala: You want the booking exports? YOU want the booking exports..? YOU CANT HANDLE THE BOOKING EXPORTS

@ianncushing Script

Sorry for the delay! Like & Comment “Script” to be DMed the script 🙏