Sam
214 posts
Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB
If you've created a case already, can you please give us your case number so we can take a look?
- Ubi-Wrench
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@UbisoftSupport I lost access to my Ubisoft account because I lost access to the email and its says the account is compromised, I need help changing the email I can provide any info needed thanks!
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@UbisoftSupport Ypur support system so weak you didn't help my case 25863490 escalated my message Ubisoft mobile team growid cenilarda I write support ticket on
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The galaxy doesn’t pick sides today. May the 4th be with you, and may your next move be the one they didn’t see coming. 😏✨
#Ubisoft #StarWarsDay #Gaming
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@memeRusherELF Hi JaMeah! Thanks for your support regarding Michael Jackson: The Experience - we'll pass your suggestions onto the relevant team ☺️
^Ubi_Eivor
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Y'all need this!!!!! So sign it!!!
Sequel of "Michael Jackson The Experience" - Sign the Petition! c.org/mgzhx5GBzw via @Change
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@UbisoftSupport I did open a ticket 3 times and every time I open it the support just close the ticket without even answering.
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@Ubisoft , @UbisoftSupport
Yesterday I got an email stating that someone from US logged in my ubi account even though I got 2FA activated and in the same day I got an email stating that I was banned permanently from R6S for cheating.
I didn't even play the game since 28 Mar.
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@AzraelUp Sometimes I felt regret spending money on r6m (I support the dev) because the server issues are so frustrating.
They (Ubisoft Nova) said they will fix the latency and matchmaking issue at the last update. And .. surprise!! It worsened.
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🚨 Rainbow Six Mobile currently has some serious issues that need immediate attention from the developers.
The biggest problems right now:
- High latency / ping spikes even on high-speed internet
- Poor hit registration (shots clearly landing but not registering)
- Server instability and desync during matches
- Random lag despite stable connection
- Inconsistent matchmaking & gameplay performance
At this point, it feels more like a server-side issue than a player internet issue, because many players with fast and stable connections are still experiencing the same problems.
I’ll be covering all of this in my upcoming video and forwarding community feedback as well.
What issues are you facing in Rainbow Six Mobile right now?
Reply below so I can include them in the video and help bring them to the developers’ attention.
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Day 433 and still no resolution provided. They escalated the case and then stopped responding to it. Ubisoft support is literally sabotaging its own company by preventing people from making purchases. @UbisoftSupport @UbisoftTR
Enes@sturdyatlas
Day 68: It has been 44 days since your last response and 68 days since I first opened the case. You still refuse to provide any solution which is effectively sabotaging Ubisoft by preventing people from buying games or making ingame purchases causing to lose money @UbisoftSupport
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Been emailing @UbisoftSupport and no response. Need an email changed on my account because it's been permanently deleted due to inactivity so i can't access my Ubisoft account
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@talyasalem Hey there Talya! Thanks for reaching out. We're sorry to hear you're having issues with your installation of The Division Resurgence. We recommend reaching out to our teams on the following page for assistance: ubi.li/1wR6f 🔎 ^Ubi_Agent
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@UbisoftSupport got download resources for resurgence on galaxy s25 ultra and apparel comsetics download keep bugging out snd i cant get in. Have uninstalled and reinstalled
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@UbisoftSupport I can't sign into my account, could you help me ? I was trying to activate game but somehow my account got suspended.
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@UbisoftSupport i open a case regarding to change my account to a new ps5 user and i am doing this because they asked me to contact the support, the case has been opened since 1 of april and till now they didn’t do anything about it ? What do you want me to do more ?!
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@solventlessDAB Hi D̶A̶B̶! We're very sorry to hear that you're experiencing connectivity issues in R6 Siege. If this is still ongoing, could you please let us know which Xbox model you're playing on, and whether you're encountering any error codes/messages?
^Ubi_Eivor
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@Xbox @UbisoftSupport @Rainbow6Game what’s going on with Xbox party’s? Tryna play siege cup and can’t connect
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@Mystr0Void Hello Mystr0! We're sorry to hear that you're experiencing issues while playing our games. Could you please provide us with more information about the problem and let us know which platform you're using?
^Ubi_Eivor
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Hi Sylviia! We're very sorry to hear that your skins are resetting in R6 Siege. We're afraid that this is a known issue and is currently under investigation. For updates, please keep an eye on our R6Fix page here: ubi.li/g7rVu. We apologise for the inconvenience.
^Ubi_Eivor
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@UbisoftSupport Can you assist me in getting my skins to stop resetting in R6 Siege?
I'm really close to just saying forget it and uninstalling the game because the dev team cannot fix a simple issue.
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@ink0l4s Oh, woow! (≧∇≦)ﾉ These screenshots are superb, ink0! And, it's really special to know that the game has meant so much to you! 💙
^Ubi-Cheeseburger 🐻
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@Kai_zen78 That's a bold statement brother! You think it'll be enough to undo all the damage to Ubisoft's rep? People straight up hate them with a passion.
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Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB
If you've created a case already, can you please give us your case number so we can take a look?
- Ubi-Wrench
English
Ubisoft Connect/ Rainbow Six Siege is reportedly down for hundreds of players right now. Are you one of them? #ubisoftconnect #ubisoftdown #r6game #rainbowsiegesix community.designtaxi.com/topic/27918-is…
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@UbisoftSupport I've been trying to subscribe to Ubisoft+ for 2 days. Your system authorized my card TWICE but failed to activate the subscription. I've sent multiple tickets and received the same copy-paste automated reply every single time. This is unacceptable! #Ubisoft
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it's voodoo because Ubisoft support doesn't understand correlation or causality.
deanrih@deanrihpee
@SheriefFYI I wonder what thought process that leads to this decision, because in my own experience, clearing/fixing the download cache is when Steam somehow refused to download properly, not for launching games, for that we have Verify integrity of game files...
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