Sarah Jeffrey

@BootsUK Hi. I’m waiting for a refund for an order I didn’t collect from store. It says it’s returned in the app, but I haven’t had any communication or refund from Boots. Can you help please?

@HMRCcustomers Hi. When will the issue regarding Zopa telling HMRC that ISA interest for 2024/25 was taxable interest be resolved?

@paullewismoney do you have any thoughts/info about @Zopa submitting ISA interest for 2024/25 to @HMRCcustomers as taxable income? I’ve just received a tax calculation saying I owe tax but when I queried HMRC I was told they know the issue but no timescale for them to resolve it?

@NatWest_Help I can’t login into the app because it says it’s transferring to Sainsbury’s, and when I try to log in via the webpage it says I need to authenticate using the app, which I can’t as the app says it’s transferring to Sainsbury’s. I’m in a loop unable to log in.

@marksandspencer my order is showing my order is ready to collect but I have no email. Will my order be available if I go into store?

@giffgaff Thanks. The issue is that they say can't cancel my PAC, however its only due to move on 28 Friday. I cancelled my new contract with Vodafone and really don't want to lose my contract and keep my number with GiffGaff.

@SarahJeffrey Hi again. Thank you for this. We can see your case has been recently updated. It can take the agents up to 24 hours to get back to you, however they will aim to reply sooner if they can. Rest assured someone will be back in touch as soon as possible - giffgaff Hannah

@giffgaff Hi. I'm trying to get a PAC cancelled from my GiffGaff account so I don't leave you. Nothing happend when I click the 'Cancel PAC' button in my account, and I'm not hearing back from the case I opened. I want to keep my number with you - can you help please?

@giffgaff Hi. It's 250324-001207, thank you

@SarahJeffrey Hi Sarah. Can you please send us a direct message with your case reference so that we can check on the status of your case for you? You can find your reference here, giffgaff.com/support/questi… - giffgaff Hannah

I'm going to have nightmares tonight after watching #pictionary on #itv1. The way #melgiedroyc is whispering sketch is so creepy it's making me feel on edge.

BT broadband has been dropping out intermittently since yesterday afternoon. Anyone else having the same issue in the UK? #broadband #internet #btbroadband #broadbandissue #internetissue

@OctopusEnergy I'm looking to have an ev charger fitted. The octopus website asks for payment upfront, but I'd like an idea of when the charger would be fitted before I pay. How can I get this information please?

I was beginning to think that no-one would ever win #theanswerrun

@UberEats Can you help me with an order I placed yesterday? I was given the option to add to my existing restaurant order by adding an item from a store on the way for £0 delivery charge. However I've been charged a seperate delivery and service fee so I'm really unhappy about it

@NatWest_Help When will your app and Internet banking be back online? I can't log into either.

That's it. I've given up on trying to buy anything from @marksandspencer . Can't get through the payment screens on either the website or the app. I thought the issues had been fixed?

Did the presenter on @BBCNews just say there was a volcano in Millbrook. I thought it was a tornado?!! #Manchester #Tornado

@AvantiWestCoast Thanks Mike. All services past Carlisle now cancelled and no bus replacement service, so on our way home. Does the delay repay also cover our advanced ticket for Friday as we had to abandon our travel?

@SarahJeffrey We are looking into this now, apologies Sarah - Mike

@AvantiWestCoast Train now broken down and had to move from 1st class carriage before we can go. View of #morecambebay

@AvantiWestCoast 1st class breakfast this morning on service to Glasgow. #starving

@AvantiWestCoast Pitiful 1st class breakfast this morning on train to Glasgow. #pisspoor