Shop Your Way

@ash63453 Good morning Ashlee,  We are not able to communicate on "X", I sent you an email to ashlee.preston@yahoo.com to better assist you.

@karin40218412 We are happy to offer assistance.  Please submit a help ticket to If you have any other problem with your purchase such as missing information on the gift card, an order that wasn't fully executed, the gift card wasn't delivered, or any other concern, please click on the "Cont...

@ShopYourWay Buyer be ware, we got a gift card to Amazon, they have no record. Shop Your Way has no info once card issued. Out of $159.00 with no recourse. Shop Your Way is a scam. Like I said, BUYER BEWARE!

Scoop up a gift card you can use for food delivery during the big name next weekend. Convert points to gift cards from DoorDash, Uber Eats, or GrubHub when you use your points with Shop Your Way gift cards powered by Raise. syw.co/3mpuf1T

@strictlybiz38 @Mastercard Hello Strictlybiz38, Thank you for contacting us for assistance with your SYW MasterCard, we are not able to assist with your request as we are the Rewards Department for the SYW MasterCard. Please contact Citibank directly at 877-816-9063. Thank you for being a SWY member,

@ShopYourWay @Mastercard has been a terrible experience. I can’t make purchases on my card and have called twice and been hung up on with no call back. Been a customer for over 10 years but I may need to close this account smh

@Greg48080 Thanks for reaching out. Please provide the following information so I can better assist you: - Last 4 digits of your SYW MasterCard - Phone Numbers (If you have more than one, please share) - Email Addresses  (If you have more than one, please share) - Zip Codes  (If you h...

@ShopYourWay Maybe the best credit card out there. So many promos.

@jt_omalley @Sears We're sorry to hear about this. This is Shop Your Way rewards and we assist with points account-related issues. You will need to contact Citibank to address the Shop Your Way MasterCard account.  Here is Citibank's contact info: 877-816-9063

WHAT THE HOLY HELL? Hey, @Sears - do you WANT to go out of business? I got a notification in the mail that my @ShopYourWay card APR is going up to a whopping 34.24% ("US prime rate + 25.74%")🤯 Pity. I'm in the market for a new fridge, but I won't be getting it from YOU. #Bye👋

@Damdc3 @Citi @federalreserve Hello Damdc, if you are inquiring about your interest rate you will need to contact Citibank directly at 1-877-816-9063.

@ShopYourWay just got a notice from you guys increasing my % rate to 34.24%??? Having a decent credit score, why is this in the mid-30s this is insane. This is one of the many things wrong in this country. You try to keep a decent score and for what?

@JeffSchueler1 @Citi Thanks for reaching out. This is Shop Your Way Support and we assist with points account-related issues. You will need to contact CitiBank to address the Shop Your Way MasterCard credit card issues. Here is CitiBank's contact number: 877-816-9063 Citibank Online Assistance TT...

The Citi Shop Your Way Mastercard lies to customers. $75 statement credit for spending $375? YOU WILL NEVER GET IT #FRAUDSTERS @Citi @ShopYourWay

@BrianHu20306488 @RaiseMarket @Rakuten @honey We are not able to answer questions via X.  Please submit an email to SYWSolutions@syw.com or use this link to create a ticket.     Please click the link below to open a help request.  Contact Us (help.shopyourway.com/hc/en-us/reque…)

@RaiseMarket @ShopYourWay @Rakuten @honey Raise took my money for 3 $100 kohls gift cards and I tried using them immediately on Black Friday . 1 didn’t work and they only send email back occasionally saying 7 more days to respond . It’s been 2 weeks and nothing . Fucking crooks

Did you know? Raise partners with rewards giants like @ShopYourWay, @Rakuten and @honey to allow their users to convert points for gift cards. For more info, contact nick.scatchell@raise.com.

@JoeTech_ We're sorry to hear about the trouble you're having. Please send us an email to sywsolutions@syw.com for further assistance.

@ShopYourWay I have been contacting support for just about two months now trying to get $98 usd back from these so called points system. Can’t believe I have to go all the way to making a post on X to try to get support now.

@jax7804 Dear Roqué, I hope this message finds you well. I would like to inform you that we are currently experiencing technical difficulties with our application. We kindly request that you try logging in to our website using a different device. Your cooperation in this matter is grea...

Hi @ShopYourWay is the reward section of the app down?

@SachinKumar_85 We are not able to help you via X.  Please send us an email to SYWsolutions@syw.com instead.

@ShopYourWay I can’t activate offers

@thesandraviles Your welcome,  Thank You For Being A Shop Your Way Member!

@ShopYourWay I received a bill charging me $69.95, and I have not used my card. Calling doesn't help as I can't get a representative on the phone.

@thesandraviles Hello Sandra, Thanks for reaching out.  Unfortunately, we cannot assist with matters regarding your Mastercard billing transactions since we are only on the side of the rewards department. For further assistance,  you will need to contact your Master Card with Citibank.  Citi...

@ywest14 @Visa We're sorry to hear about the trouble you're having. Please reach out to us at sywsolutions@syw.com and we'd be happy to help!

@ShopYourWay I exchanged my pints for a @visa digital prepaid card and no one wants to accepted. Why offer that option if no merchant wants to accept the @visa card.

@mukulSathe @Citi @bbb_us We're sorry about the frustration but your rewards accounts and billing accounts are separate. The billing promotion is on your billing account and we cannot see your billing account, only Citibank can.

@Citi @ShopYourWay worst experience with your customer service regarding new credit card promo Verification and status. Nobody knows about the status and asking me questions as if I'm the one who created this. U still have it on ur website but ur systems, cust reps have no clue.

@mukulSathe @Citi @bbb_us We apologize for the trouble you're having. The credit card itself and any billing promotions come from Citibank. Please contact Citibank directly at 877-816-9063 for assistance with your billing account.

@Therese112910 We apologize for any inconvenience this situation has caused. If you open a ticket with us at sywsolutions@syw.com, we will forward your information over to Citibank.

@ShopYourWay Frustrated with an investigation going on with my account! Being held responsible for over $200 in charges I didn’t make! Can’t get investigator to call me back! 😡

@Therese112910 Hi Therese. We're sorry to hear about the trouble you're having. Please contact Citibank directly, as this is where the billing for your card is through. If you have any questions, send us a DM and we'd be happy to help!

@Kola_Koladey We're very sorry for any inconvenience. Please call the number on the back of your card to discuss the situation further.

@ShopYourWay Horrible cards

@Kola_Koladey thanks for reaching out! We're sorry to hear you feel that way. Send us a direct message with some more information so we can help resolve any issues you may have.