SimpliSafe

@mookiemama1 We're sorry you were on hold for thirty minutes and didn't get the help you needed. We'd like to look into what happened so this agent and our teams can prevent this in the future. Please send us a DM with more details.

@SimpliSafe your customer service is the absolute worst. Your people know nothing. Can I put you on hold?? 30 minutes later still on hold? I dread calling you. Staff is so poorly trained I don’t know how you stay in business.

@johnhop Thank you for bringing this to our attention, John. We would like to escalate this matter and conduct a proper investigation. Please send us a DM at your earliest convenience.

@SimpliSafe Don't bother paying for the outside camera monitoring. Emails stating the cameras are inside and will nor be responded to which I have followed by calls where they verify they are outside, all corrected- then it starts over again.

@MrTCHarris Hi there Tom were you ever able to access the website? Is this happening to you on mobile or desktop? Please feel free to send us a DM we'd be happy to help you investigate and answer any questions you may have.

@SimpliSafe Why can't I access your website? I've "pressed and held" multiple times and keep getting asked to repeat it. I just want some info on simplified home security.

@eshill11 @NYCMayor Hey there Erica! The safe word security measure is Iin place to ensure I'll intentioned people can't call in and deactivate systems. You can use our mobile app to find your safe word and give us a call so we may get this taken care of for you.

@NYCMayor @simplisafe won’t let me cancel a subscription I have now had for 4 years and don’t use…all because I don’t know the code. It’s in my companies name. I own the company. And pay them every single month for something I have never used

If corporations allow you to sign up with one click, you should be able to cancel with one click too. Subscription traps, whether from an app or gym membership, are just another way corporations take advantage of working people.  We've already put hundreds of companies on notice. This week, we proposed a rule that would make NYC a national leader in cracking down on abusive practices that nickel-and-dime New Yorkers.

@AltcoinShihan Hi there, Shihan. Thank you for bringing this to our attention, and we are terribly sorry to hear about the break-in at your home. This is something we take very seriously and would like to get you connected with our team if you have not spoken to them already.

@qbking77 @SimpliSafe This is by far the worst monitoring system Absolutely the worst!!! Someone broke into my house. camera recorded the person coming on my lawn, but stopped recording after 20. So I didn’t capture the incriminating footage. Useless, I want a refund. You’ll be outta business soon!

PSA - invest in water sensors for your house! I have mine tied to my @SimpliSafe security system. Woke me up at 2:30am and saved my entire floor from flooding.

@AgarwalMeet11 Hi there Meet! Please feel free to send us a DM for further assistance regarding your SimpliCam.

@buddha_low @justlenathingss We are also adorable! Just so you know our indoor cameras have mechanical shutters that physically close when not in use.

@justlenathingss Look into adorable security companies. Simplisafe had been used by my family and friends for over 12 years. I personally don't like security cameras or mics in doors. Outside is fine.

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@sandi_fish Hi there, Cindy. Thank you so much for bringing your experience to our attention. We would love to hear more about what happened and work towards a resolution. Please feel free to DM when you are ready.

@Variety @SimpliSafe I am on hold with your company now. They do have the rudest customer service people EVER and charged me for a service that I don't have and won't reverse the charges. Regret doing business with them. They sent me to 5 different people, and not one could help. Absolutely the WORST

Hooman Shahidi, Chief Product Officer at @SimpliSafe, says the company’s product works so efficiently because it is proactive instead of reactive. Watch more from Variety's True Crime Summit: Variety.com/TrueCrime

@DanCarstens Hi Dan! We'd be happy to assist. Please send us a DM at your earliest convenience.

@Variety @SimpliSafe Good morning. I was told that Simplisafe was moving to a US based customer call center, is that no longer true? I’m having difficulty getting a resolution to a problem.

@qbking77 Thanks for tagging us, Tim! So glad the water sensor alerted you before too much damage was done. 😅 We'd love to be able to use your testimonial, could you please send us a direct message? Thank you!

@Arngrim Thank you so much for bringing this to our attention! Please feel free to send us a DM we'd be happy to help.

@SimpliSafe I can not reach you by phone. Your chat system keeps saying "please submit a valid phone number" no matter how I enter it. But you DID text me - about an address I'm not connected to in any way. How do I contact you?

@ifiona1036 @Variety You can also follow us on our social media accounts, we regularly share real security footage that our customers submit to us with permission to share.

Hooman Shahidi nailed it! @SimpliSafe shifting to proactive AI that stops threats before they escalate – instead of just reacting – is revolutionary. At the True Crime Summit this message hits different because it actually prevents the stories we usually cover after the fact. What’s one real case where your system already stepped in and averted disaster? @SimpliSafe

@ifiona1036 @Variety Thanks for the kind words, Carlos! We really believe in the power behind proactive protection. You can see some of the real security footage from cases where our services prevented crime, played at the time stamp on this link: youtu.be/0ATahPlVk_k?si…

@erinmc25 Thank you so much for bringing this to our attention. Please send us a DM at your earliest convenience. This is not something we take lightly and would like to get to the bottom of it as soon as possible.

@SimpliSafe alarm went off last night, we hit the Help button. No monitoring call, we ended up having to call police. When I called today agent said “I wasn’t on last night so don’t know what happened”. Asked to talk to manager and he was too busy. WTH

@SWFanMan We regret to learn that your recent call did not meet our expectations, Travis. Should you require to update your payment method(s) in the future, please refer to the instructions provided on this link: simplisafe.support/40pZn7E

@SimpliSafe for an online security system to have zero ability for users to add or edit their payment card info, you should be embarrassed. And the phone agent tried to befuddle me with IT lingo as to why it wasn’t working instead of just admitting the system wasn’t working.🤬

@Maninthestix Good save!

Watch your step out there folks! @SimpliSafe

@tojoski Hey there, Joseph. Thank you so much for reaching out and letting us know about the hurdles you are experiencing with your cameras. Please feel free to send a DM, so we may investigate further with troubleshooting.

@SimpliSafe Your cameras are useless. They continue to send motion alerts despite being set multiple times to only do so when the system is armed. Free was too much for this stupid thing. How is this still an issue?

Going to SXSW? Register today for Variety's True Crime Summit featuring a conversation with @SimpliSafe Chief Product Officer Hooman Shahidi. Open to all SXSW badgeholders. March 13 | Assembly Hall See the full lineup & RSVP here: Variety.com/TrueCrime