SimpliSafe

@buddha_low @justlenathingss We are also adorable! Just so you know our indoor cameras have mechanical shutters that physically close when not in use.

@justlenathingss Look into adorable security companies. Simplisafe had been used by my family and friends for over 12 years. I personally don't like security cameras or mics in doors. Outside is fine.

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@sandi_fish Hi there, Cindy. Thank you so much for bringing your experience to our attention. We would love to hear more about what happened and work towards a resolution. Please feel free to DM when you are ready.

@Variety @SimpliSafe I am on hold with your company now. They do have the rudest customer service people EVER and charged me for a service that I don't have and won't reverse the charges. Regret doing business with them. They sent me to 5 different people, and not one could help. Absolutely the WORST

Hooman Shahidi, Chief Product Officer at @SimpliSafe, says the company’s product works so efficiently because it is proactive instead of reactive. Watch more from Variety's True Crime Summit: Variety.com/TrueCrime

@DanCarstens Hi Dan! We'd be happy to assist. Please send us a DM at your earliest convenience.

@Variety @SimpliSafe Good morning. I was told that Simplisafe was moving to a US based customer call center, is that no longer true? I’m having difficulty getting a resolution to a problem.

@qbking77 Thanks for tagging us, Tim! So glad the water sensor alerted you before too much damage was done. 😅 We'd love to be able to use your testimonial, could you please send us a direct message? Thank you!

PSA - invest in water sensors for your house! I have mine tied to my @SimpliSafe security system. Woke me up at 2:30am and saved my entire floor from flooding.

@Arngrim Thank you so much for bringing this to our attention! Please feel free to send us a DM we'd be happy to help.

@SimpliSafe I can not reach you by phone. Your chat system keeps saying "please submit a valid phone number" no matter how I enter it. But you DID text me - about an address I'm not connected to in any way. How do I contact you?

@ifiona1036 @Variety You can also follow us on our social media accounts, we regularly share real security footage that our customers submit to us with permission to share.

Hooman Shahidi nailed it! @SimpliSafe shifting to proactive AI that stops threats before they escalate – instead of just reacting – is revolutionary. At the True Crime Summit this message hits different because it actually prevents the stories we usually cover after the fact. What’s one real case where your system already stepped in and averted disaster? @SimpliSafe

@ifiona1036 @Variety Thanks for the kind words, Carlos! We really believe in the power behind proactive protection. You can see some of the real security footage from cases where our services prevented crime, played at the time stamp on this link: youtu.be/0ATahPlVk_k?si…

@erinmc25 Thank you so much for bringing this to our attention. Please send us a DM at your earliest convenience. This is not something we take lightly and would like to get to the bottom of it as soon as possible.

@SimpliSafe alarm went off last night, we hit the Help button. No monitoring call, we ended up having to call police. When I called today agent said “I wasn’t on last night so don’t know what happened”. Asked to talk to manager and he was too busy. WTH

@SWFanMan We regret to learn that your recent call did not meet our expectations, Travis. Should you require to update your payment method(s) in the future, please refer to the instructions provided on this link: simplisafe.support/40pZn7E

@SimpliSafe for an online security system to have zero ability for users to add or edit their payment card info, you should be embarrassed. And the phone agent tried to befuddle me with IT lingo as to why it wasn’t working instead of just admitting the system wasn’t working.🤬

@Maninthestix Good save!

Watch your step out there folks! @SimpliSafe

@tojoski Hey there, Joseph. Thank you so much for reaching out and letting us know about the hurdles you are experiencing with your cameras. Please feel free to send a DM, so we may investigate further with troubleshooting.

@SimpliSafe Your cameras are useless. They continue to send motion alerts despite being set multiple times to only do so when the system is armed. Free was too much for this stupid thing. How is this still an issue?

Going to SXSW? Register today for Variety's True Crime Summit featuring a conversation with @SimpliSafe Chief Product Officer Hooman Shahidi. Open to all SXSW badgeholders. March 13 | Assembly Hall See the full lineup & RSVP here: Variety.com/TrueCrime

@bearfflover That's amazing news! Water damage is a serious matter, and we're so happy we could step in before things got worse. We're happy to hear everyone is okay.

@SimpliSafe thank you! The water sensor in my basement actively caught my hot water heater leak very early on! Saved thousands in possible damages! :)

@David12485536 Hey there, David! Here are the instructions on how to delete the credit card from your account using the SimpliSafe App. spr.ly/6013h2nBN

@SimpliSafe It's BS that I can add as many credit cards as I want, but I cannot delete one on the app. Nobody wants to have all their formation exposed if they are hacked. I have to call to have one deleted? Maybe I'll just call and delete them both and start using my old system.

As you may have seen, there was a widespread internet outage that impacted much of the U.S. yesterday. Our services, monitoring, and features are functioning normally, though you may encounter longer wait times when trying to reach a live agent.

@Naiari897 Good morning, Kathy. Thank you so much for bringing this to our attention. Please send us a DM at your earliest convenience, so we may investigate what has happened.

@SimpliSafe can you tell me why my house was broken into at 3:30 this morning and no one called the police despite not being able to contact me? I thought your mission is to “Make every home secure.“ Well you failed to meet your mission!

@VorugantiDC Hello Dinish, thank you for bringing this to our attention. Please send us a DM with more details, so we may assist.

@SimpliSafe horrible support from ontech installation. Need immediate assistance. They were not helpful, unable to install camera system, invoice paid in full. Been three months now. Poor collaboration with Simplisafe

@jimbradshaw4 Hey Jim, it sure does! The Core Monitoring plan includes cloud storage for all of your cameras, no matter when you add them. simplisafe.support/3ZCHqSW

@SimpliSafe I have your monthly subscription for $30. If I install one of your doorbells, does that $30 cover cloud recording for the bell too?

@javier_alexey Thank you so much for bringing this to our attention! Please send us a DM at your earliest convience so we may make this right for you.

@SimpliSafe I just bought my home and it came with a SimpliSafe system, when I was setting it up and came back I noticed it had caught on fire. Customer support told me to buy a new one with 10 percent off. NOT COOL! Need a real person to make this right!