Sort out the Metro

@joncstone The comments on here seem to be mainly positive from those who don’t use the system regularly and negative from those that do!

the Tyne and Wear Metro is so good and it's completely ridiculous that every big city in the UK doesn't have its own version

@joncstone @ItsNotPiss Think you are looking at the timetable not the reality. A sub 10 minute frequency on paper often means 30 min waits at stations. The trains may be high capacity but there are not sufficient seats. How can you say it’s a good system if you don’t know the reliability?

@ItsNotPiss can’t speak to reliability but sub-10 min frequencies with fast, modern, high capacity trains on a pretty comprehensive network should be the aim everywhere

@My_Metro no there is still an issue with the web site - I have a vague recollection I’ve reported it before. Will put in an email to customer services. In some circumstances menu does not work. Eg select Menu / tickets. Then select menu again - none of menu options work.

@My_Metro It’s working again now. None of the pages from the main menu were accessible first thing this morning. Suspect some sort of update was happening but all ok now.

@SortOutTheMetro I have IOS and can see no issues here, what page are you trying to access please? ^ES

@My_Metro also informed me that from Nexus didn’t include zone D. Are prices on Northumberland line web site still correct as of 1/4/26?

@My_Metro For me the Nexus web site isn’t working on iPhone (menu links not working) I’m checking if others have the issue as may be just me.

@SortOutTheMetro Having checked northumberlandline.uk/ticketing it would appear this is showing incorrect fare prices. We would advise to refer to nexus.org.uk/ticket-informa… for the latest information.

@My_Metro Just received this from Nexus via email. Is South Shields now in Zone B - hadn’t realised there was a change.

Just received this from Nexus via email. Is South Shields now in Zone B - hadn’t realised there was a change. Also it doesn’t include zone D are prices on Northumberland line web site still correct?

@NorthEastPTUG @NorthEast_CA @KiMcGuinness Agree the location isn’t great. Hopefully there will be a good turn out from local people who will have specific issues in that area. Meetings are needed in Durham, Ashington, Newcastle and Sunderland & Hexham etc.

It's good that Kim McGuinness is listening to residents of County Durham about public transport issues they face, but it's really disappointing and not good for equity of involvement to organise the event at a place a 20-minute walk from the nearest bus stop. Why, @NorthEast_CA?

@My_Metro pop app is broken again

@MichaelBurke89 @My_Metro There does need to be a review. Pop is getting too complicated and there are discrepancies over what can and can’t be used. The Northumberland line has highlighted Line to Metrocentre How to top up in Northumberland Use on bus Strategy needed and a timetable to implement.

Northumberland Park mainline station is now open, providing a new link between Metro & Northumberland Line services to/from Ashington, Bedlington (opens 29 Mar), Blyth Bebside, Newsham & Seaton Delaval. ℹ️ orlo.uk/qFhgQ

@My_Metro more failures in the pop app

@My_Metro journey planner in pop app seems to be broken?

@My_Metro Thank - I’ve had the same message from customer services now - though they didn’t read my email and thought it was about topping up!

@SortOutTheMetro We are hopeful that the website will be back up and running soon, be we are awaiting further updates on this. We can only apologise for any inconvenience that this is causing at the moment. ^NW

@My_Metro do you know how long website will be down. As you suggested I contacted customer services but haven’t had a reply. It’s not possible to order a new pop card, get receipts for journeys or correct and missing tap in/out. It’s been down for days now.

@NorthEastPTUG @space4gosforth @NewcastleCC Newcastle Cycling Campaign seem to think some of the existing cycle lane along Gosforth high street will be removed. Looking at the plan it did look like a cycle lane had been added between corner house and the high street but it wasn’t easy to interpret

@space4gosforth @NewcastleCC Any word if this will bring forward the long anticipated extension to the Heaton Road cycle path and redesign of Corner House junctions?

A @NewcastleCC spokesperson said “It's vital that children and young people have safe walking routes to school”.

@My_Metro any idea how long the POP sire will be unavailable? Didn’t see the maintenance advertised?

@Crimson_K1ng @KiMcGuinness @My_Metro It’s a cap so increase is just over 7% for a 2 zone return.

@KiMcGuinness @My_Metro So a two zone return journey will now cost £5? If that's correct then it's 19% increase 🤔

MASSIVE NEWS! We're cutting @My_Metro fares 🎟️✂️ From 1st April, until at least 2027, we are capping a single journey on your Pop Card at just £2.50.....no matter how far you travel 🚆 The people of the North East deserve a world class, affordable, transport system, and Mayor's Fares on the Metro are the next step in delivering that ✅

@KiMcGuinness @Crimson_K1ng @My_Metro Unfortunately there was confusion yesterday as it was announced before papers were published and initial info from Nexus said flat fare. Clarified now.

@Crimson_K1ng @My_Metro No, it’s a cap, not a fixed price. If the journey cost is lower than the cap then it is lower. £5 is the daily maximum

@KiMcGuinness @My_Metro A capped fare is good news. But let’s not pretend fares are not increasing for the majority of customers. It treats customers as idiots and shows no respect. 4.6% increase on season tickets. Overall increase of 1.5%. Good news for those on longer journeys though.