STRUCTUBE

@anthonieisacnt Hi there, we’re sorry to hear about your experience with the sofas and the table. This is not the experience we aim to provide, and we take your concerns seriously. Please send us a DM with your order details. Our team will review your file and follow up with you directly.

@structube you wanna explain why you shipped me two broken couches and now are ignoring me trying to get the second one replaced? #mystructubestyle

@shinobi1911 Hi there, We take concerns like this seriously and would like to review the situation directly. For issues related to missing or damaged couch components, our support team can assist once we are able to review the order details. Please send us a direct message with your ord...

I highly recommend you stay far away from @structube. They sold me a couch with missing pieces and even though I opened a ticket to get a resolution, they simply aren’t responding. I paid $2000 for a broken couch and they are not willing to do anything to fix the problem.

@Mechcon_Pvt_Ltd Thank you for reaching out. We are sorry to hear about your experience with the Laval chair. Our Train Yards team reviewed the matter and applied our return and warranty guidelines. A goodwill courtesy adjustment was extended. Please DM us for further support.

@structube I purchased a Laval chair with defective fabric.vWhen I contacted the store within the 7-day return period, I was told they would not accept a return because the chair had been assembled. I was never informed at the time of purchase and I was called a Liar. Trainyards.

@discrepant We’re glad it helped! Enjoy your Ergo chair 😊

@structube Hey there! We bought the Ergo ergonomic office chair: structube.com/en_ca/ergo-erg… But we can't figure out what the wheel in the picture does, and there doesn't seem to be a manual available online. We'd love any help you can offer!

@discrepant Hey! On the Ergo chair, that little wheel adjusts the recline tension. Turn one way for more resistance, the other for a smoother lean back. Hope that helps! 😊

@N0nyab1ssniss Thank you for your feedback. Pilling and cushion changes are considered normal wear and tear and aren’t covered under our 1-year warranty. You can review the Riviera sofa warranty here: structube.com/en_ca/warranty…. Please DM us if you’d like to share more.

Don't EVER buy a couch from @structube - 6 months and my cushions are sunk, the fabric pills, and half the buttons fell off so I had to remove them. This is the shit hole sight I have to see every day #scam #cdnpoli #canada #furniture #structube #wasteofmoney

@N0nyab1ssniss Hi , thank you for sharing your experience and photo of the Riviera sofa. We designed it to bring comfort and style to everyday living, and we really appreciate the time you took to tell us how it’s been for you. Your voice counts and thank you again for sharing it with us.

@_ramifications Congrats! 🏡 Grey or not, Structube décor always adds style ✨ Thanks for the love!

Furnishing our new place and almost everything is grey! Stop with the grey! Sidenote: @structube has phenomenal sofas and decor pieces.

@erinmillstown @hm @marshallscanada @CineplexMovies We’re thrilled to be part of Erin Mills Town Centre! ✨

Follow instagram.com/shoperinmills/ for what’s new at Erin Mills Town Centre! An exciting selection of 185 stores and services @hm @structube @marshallscanada @cineplexmovies and more! #ShopErinMills #ErinMills #ErinMillsTownCentre #WestMississauga

@Keithito Hi Keith! 👋 It might just be a quick browser hiccup. Try clearing your cache and refreshing the page before placing your order online again. If you still run into any issues, we’re here and happy to help!

@structube is there something wrong with the website? I'm unable to place an order online, just getting a "something went wrong" error when I try to place it

@nicole_natassha We’re truly sorry for the difficulties with your return process. The return of your painting has been prioritized for the earliest available date. A manager will be in touch with you shortly. Thank you for making us part of your renovation project.

@structube I will never buy items From your store again!! I spent over 2k on various items and they are giving me the hardest time and the run around just to return then for a store credit. I’ve asked to speak to a manager twice and they tell me that takes 3 business days.

@xoTeekaemi Hi Tea-Cup 👋 The RAVEL bed is sold on its own, but we love your idea of a full matching set! In the meantime, you can check out our Instagram or Facebook for inspiration on how to pair it with other pieces and create your dream bedroom ✨

@structube can I suggest yall start making dressers with mirrors attached ?!? And bedroom sets that match?!? 👀🤣

@xoTeekaemi Hi Tea-Cup 👋 Thank you for your suggestion! Many of our bedroom collections already include matching dressers, chests, and nightstands, and some even have coffee tables, media units, sideboards, and dining tables. For mirrors, we have a versatile collection that works with di...

@Chum1045 Thanks! 🎉 Mississauga, we can’t wait to welcome you to our new store at Erin Mills Town Centre 🛋️ Don’t miss Andrew and the CHUM team live this Saturday!

@structube is excited to announce the opening of its new location in Mississauga - located at Erin Mills Town Centre! 🛋️ It's THE destination to discover trendy furniture and decor at exceptional prices. Join Andrew and the CHUM team live on location THIS SATURDAY, 10a - 1p!

@thesohom2 @UgcMeema Thanks Sohom! Appreciate the support. We’re always inspired by our community’s creativity! 🙌

@UgcMeema @structube cool results. loved how you got the brand to run your ugc video as an ad.

This is a UGC video I created for a new couch I got and the brand loved it, and decided to run it as an ad😍 #UGCcreator #ugccommunity #ugcexample #ugcfurniture #ugcmom

@shwetakapkoti Hi Shweta, we understand your frustration and want to reassure you that your cancellation request is being processed. Our team is actively working on your case, and we truly appreciate your patience as we finalize the refund. Thank you for your understanding during this time.

@structube your delivery process is a JOKE. No notice. No call. No window. Delivery team just shows up at my new place & gives a 5-min ultimatum. Then ghosts me. Customer service LIED. Absolute trash experience. Never ordering again. Biggest mistake!

@KPshahpur We’re sorry to read this — we’re here to help and haven’t forgotten you. Since your purchase was made in-store, the Sudbury team is best placed to assist. We understand you’ve already shared the required photos with them, and they’ll be in touch shortly to address your concern...

@structube There is no service Once a purchase has been made. These people just don't care about the customers, no response they just ghost you and any issue you have you are on your own. I tried reaching out 10 times now, Thesite shows the service hours but no one wants to help.

@Akindan_le We’re sorry this experience fell short of your expectations. Ensuring every customer feels listened to and valued is very important to us. We’ve passed your feedback along to our team for careful consideration. Thank you for bringing this to our attention.

@structube Escalated my issue to corporate, hoping for a better response. Instead, I just got off the WORST 11-min call with their district manager. Absolutely zero empathy, constantly interrupted, and felt completely argued with. Unbelievable poor customer service. #Structube

@Akindan_le Thank you for your follow-up. We have just sent a reminder to the appropriate team to follow up with you directly. We appreciate your patience and will make sure your file gets the attention it deserves.

@structube Frustrating situation @Structube at RioCan Colossus (Vaughan) on June 12th. Loved the (Denis 56.43.13.00) at the quoted $299. Floor model offered due to price error, but no free shipping despite the $299+ policy. Seems inconsistent. #Structube #CustomerService #Retail #Vaughan

Have you heard the great news? We are proud to be opening a new store in Upper Canada Mall! Watch out Newmarket, our new store is NOW OPEN! 📣🎉 Enter our contest for a chance to win a 1 of 10 $1,000 gift cards! 🎁 Check out our new store📍: bit.ly/3LckH6n

@Akindan_le We really appreciate you sharing your experience with us. We’re sorry to hear things didn’t go as smoothly as expected. We hope the Denis piece brought a touch of style to your space—canvas and all. 🎨 Let us know if we can assist further.