Suddenlink Help

Need help? Tweet us at @OptimumHelp for questions and assistance.

@Jaegseun25 Hello. If you need assistance with any of your services, we are more than happy to help. Please direct message us and include your physical address for further assistance. We will be glad to address any questions or concerns you have. ^Jamel twitter.com/messages/compo…

Count your days @optimum YES I am trying to watch my aces game while on set!!!!! #WNBA #WNBAPlayoffs

@RedRaiderGator Hi, I'm very sorry to hear of the difficulty you experienced when calling in. Even though we are unable to disconnect accounts via social media, we'd be happy to help if needed. Please don't hesitate to send us a DM with your name, account #/service address. Thanks! ^Deb

@optimum calling to cancel your shitty service should not take me half an hour 🙂 Stop having your customer service reps beg us to keep your shitty service. Just make it better and maybe we'd stay. Please just make shit easier 😫

@ErnieBWVU Despite our best efforts & flexibility to reach a fair & reasonable agreement, Diamond Sports Group/BSN declined to accept any of our offers to continue carrying their content. We remain open to negotiating with them as they work through bankruptcy proceedings. ^Tish

@SuddenlinkHelp Optimum could work something out with Diamond/ Bally sports to keep broadcasting Reds games. Put them on the sports tier section. We already pay extra for those channels anyway!

@SneedPlays Afternoon! Please DM us for further assistance. Thanks, ^Tish twitter.com/messages/compo…

@SuddenlinkHelp Yea I need you to assist me by lowering cable costs

@SneedPlays Hello! Are you need in of any assistance a this time? If so, please feel free to DM the full name and address associated with the account. We are always here to help! ^Whitney

@WeirdBongs @optimum

@ShannyShea Hello. If you need assistance with any of your services, we are more than happy to help. Please send a PM with the account information (name, address, acct#, phone#) to m.me/Optimum. We will be happy to address any questions or concerns you have. ^Jamel twitter.com/messages/compo…

@danorlovsky7 @optimum At least you got thru to them..I can never get a person to help

Internet not working at my home. Contact @optimum and after an hour they tell me “we need to schedule a technician visit—we can get to your home May 12” It’s May 8 👎👎

@josekanousy2 Hello Joe! I would like to look into this further for you. Please feel free to PM the full name and address associated with the account. We are always here to help! ^Whitney

@Suddenlink @SuddenlinkHelp In Kinston NC @MSNBC is “scrambled” Again. It’s the ONLY channel regularly unavailable. No, I don’t know the account number, nor equipment number, and it may affect other customers. Check why this happens regularly in this market.

@flynuna Hello Kathy! We're happy to help. Please DM us and include your complete service address and account name for assistance. Thanks, ^Tish twitter.com/messages/compo…

@SuddenlinkHelp Internet is down. Grimesland

@ErinLBarton Hi Erin! We would be happy to help you with any issues you may be having, I totally understand how frustrating this must be. Please send us a direct message with your street address, name, and access code and we can look into this for you. ^Rosa twitter.com/messages/compo…

@SuddenlinkHelp @SuddenlinkHelp Will Y’all Please Fix the Internet!!!!!!!!!

@Panda3173 Good Morning! If you need assistance, please send a DM with your account information (address, phone #) and we will be happy to help you. Thank you, ^Monica twitter.com/messages/compo…

@optimum service is down in Smithtown and when checking your outage map, eta is not until 8pm? Unacceptable

@mc5TX Hi Lyle, we would be happy to check on this for you from here. Please send us a direct message with your street address, name, and access code and we can look into this for you. ^Rosa twitter.com/messages/compo…

@SuddenlinkHelp what’s going on in Prosper, TX? Poor signal strength and woke up to no service internet this morning.

@TeamGOfficial We’d be happy to look into that for you. Please DM the account info (name/address/phone#) ^Mark twitter.com/messages/compo…

@SuddenlinkHelp you down for maintenance without notifying business customers ?

@jack_joshlin I will be able to check the area and assist you. Please DM the phone number and the full service address for support. Thank you. ^Jonathan

@SuddenlinkHelp our service is down, we reported the tree hanging on your line on koonce rd sulphur 70661 but in 2 tweets no one has cam cut it down

@Barton81374045 Hi Barton, we are now Optimum. For internet support, please send us a DM here: twitter.com/messages/compo…. Thanks, ^Debra

@powder_blues We do apologize for the problems you are having with the service. I will be able to check the signals and assist you. Please DM me so that we can troubleshoot the issues. Thank you. ^Jonathan

@SuddenlinkHelp Why are several of my channels like this?

@aaronvbunch Hello Aaron! Thank you for reaching out to us here. I am terribly sorry for any inconvenience that this may have caused. I would like to look into this further for you. Please allow me a moment to run some test. ^Whitney

@Suddenlink supposed to be getting 100 MBPS, just reset the modem, still below 50... Help.

@TexasAlum Hello J.C., thank you for letting us know. I would like to check this out for you. Please DM the full name and address associated with the account. We are always here to help! ^Whitney

@Suddenlink What’s up with the on-demand feature? TV shows that aired on the networks over a week ago aren’t even posted yet? I believe they used to be posted within 24 hours of being aired on the major networks.

@calicocidd Good Morning! Please send a DM with your account information (address, phone #) and we will be happy to help with any concerns. Thank you, ^Monica twitter.com/messages/compo…

@jasongoss83 Can you please Direct Message us the account number, phone number associated with the account or your complete home address so we can help you further? Thank you. ^Rich twitter.com/messages/compo…

@SuddenlinkHelp how can I get this fixed, only occurs on two channels (ESPN and ESPN 2) been going on for months??? Please help

@jakob_medina32 Hi @jakob_medina32! If you were in need of assistance with your cable services, we'd be happy to help. Please feel free to send a DM with your address and phone number. Thank you! ^James twitter.com/messages/compo…

@Suddenlink please fix your shitty ass cable