Suddenlink (is now Optimum)

Follow @optimum for updates, news, and complete connectivity! #OptimumIsHere bit.ly/3OWdyt3

@TitanicMustSink Good Morning! You do have an option to return the devices by shipment as well. For more information please view the link. optimum.net/pages/equipmen… ^Monica

I finally canceled my TV service with @Suddenlink, and now I have to return my box. They no longer offer a technician to come get it. Not easy for a graveyard worker, especially cause I have to go to the next town over.

@kevbryan Hello Kevin! We remain open to negotiating with Diamond Sports Group as they work through their bankruptcy proceedings, which will weigh heavily in determining the future of their networks and content availability. For streaming options, please send a DM. Thanks, ^Tish twitter.com/messages/compo…

Well, this is frustrating. We can no longer watch @Rangers games via our @Suddenlink cable service. C’mon, Optimum, get this worked out.

@babyoves If you're having issues with your service, we’d be happy to look into that for you. Please DM your account info (name/address/phone#) ^Mark twitter.com/messages/compo…

@Suddenlink Can you turn the internet back on in West Virginia? Thanks

@JodyMagicalRune Hello Jody! We're here to help and can review your speeds in relation to your internet package. Please reach out by DM for account assistance and troubleshooting. Thanks, ^Tish twitter.com/messages/compo…

@jeremykarlovich Hi Jeremy! We would be more than happy to help. If you need assistance, please DM us and we can further assist you. Thank you! ^Kevin

@FOX4 @NBCDFW @CBS11 @wfaa @Suddenlink @CoServ I’m not sure who y’all contacted but they’re not taking this very seriously…. @Suddenlink why do I need to give you an address? It’s at the corner of rockHill and Encino. This is 2024 and if you can’t figure out how to use a pin Drop on Google Maps, or somebody else

@CoServ @CityOfFriscoTx @LittleElmTX @ATT @Suddenlink this is at the corner of Rockhill Parkway and Encino Drive. We have reached out to various companies, and everyone says not my problem….. so who’s problem is it?

@jeremykarlovich Hi Jeremy! We would be more than happy to help. If you need assistance, please DM us and we can further assist you. Thank you! ^Kevin

@FOX4 @NBCDFW @CBS11 @wfaa these @suddenlink fiber optic lines have been dangling from these power lines for months. CoServ says they reached out to them. But I don’t know what they are owning up to that this is theirs.

@jeremykarlovich Hello. I would be happy to look into this for you. Please private message us and include your physical address for further assistance. ^Jamel twitter.com/messages/compo…

@CoServ @CityOfFriscoTx @LittleElmTX @ATT @Suddenlink It is Monday morning on January 29… Those fiber optic lines are still dangling from the overhead powerlines…

@__B_L_A_N_K_2__ Hello! Thank you for reaching out to us here. I would like to look into this matter further for you. We would never want to lose you as a customer. Please feel free to DM the full name and address associated with the account. We are always here to help! ^Whitney

@FCC #OptimumSucks #OptimumTheft #Optimum_is_NOT_optimum

@SuddenlinkHelp @suddenlink you've raised my rates to over $100 a month and the service is subpar for two tv's and two phones. When I attempt to speak with someone about this nonsense I get told to come back later. How about I just switch over to @CenturyLinkHome @CenturyLink ?

@blackmachismo23 Hello! We're here to help and can research your gift card offer. Please reach out via DM and include your complete service address and account name. Thanks, ^Tish twitter.com/messages/compo…

@Suddenlink I’m really pissed off with your services right now. I was told I was getting a $200 gift card now I’m being told today because someone on your end didn’t put the correct info in for me to get it I’m not receiving it now yet I held up my end of the bargain!!!!!!

@hannah_bobbi Hi there! I would be happy to look into this for you. Please private message us and include your physical address for further assistance. ^Jamel twitter.com/messages/compo…

@Suddenlink I cannot figure out what is going on with my dvr. It is doing selective recordings. It has been set to tape The View every day for a long time. Last week while I was gone it decided not to tape it and some other shows it was supposed to. It isn’t taping it now. 🤬

@MarkofAllen Hello Mark! I'm sorry to hear about that missed appointment. I'm happy to assist. Please feel free to DM me and include your complete service address for assistance. Thanks, ^Tish twitter.com/messages/compo…

@Mjhemb Good Afternoon! You can always check your bill online by logging into optimum.net with your ID and look under the "Pay bill" menu. ^Monica

@Suddenlink how do I get access to a bill whither it be paper or online

@CHRIS76388 Hello Chris! Are you currently in need of any assistance at this time? If so, please DM the full name and address associated with the account. ^Whitney

@Suddenlink I hate y’all

@DungGena21962 Hey, there. If you need assistance with any of your services, we are more than happy to help. Please direct message us and include your physical address for further assistance. We will be happy to address any questions or concerns you have. ^Jamel twitter.com/messages/compo…

@Vero2oo7 Hi there. If you need assistance with any of your services, we are more than happy to help. Please send a DM with the account information (name, address, acct#, phone#). We will be happy to address any questions or concerns you have. ^Jamel twitter.com/messages/compo…

@JimDowney15 @Suddenlink Not that again!! 😱 @Suddenlink needs to get their act together!

I'm about to lose my internet. It has cut in and out 3 times in the last 5 minutes! I gate @Suddenlink . Where is the Frontier fiber optic? Lost earlier in the week for an entire day.

@QveenKatarina Good morning. We can assist you with the service problems and I do apologize for the issues you are having. Please DM the phone number and the address on the account for support. Thank you. ^Jonathan

@Suddenlink For the love of fucking Christ can you make your internet access not the worst fucking thing man ever created? I'm so goddamn tired of waking up to my wifi being broken like six times a month. Y'all provide the worst service of any kind I've EVER seen

@BrailoniB We will be able to assist you with the connection issues. Please DM us and verify your address. Thank you. ^Jonathan

#Optimum @Suddenlink this internet connection continuously dropping is getting out of hand. Y’all have to do better.

@srigopshop DM'ing is sending a Direct Message here on Twitter. If you wish to call Customer Service, you can do so at the number provided above. ^Mark

@srigopshop To look further into the specifics of any outage affecting your area, I would need to to DM us with your account information. ^Mark

@srigopshop If you don't feel comfortable communicating with us through Direct Messaging, feel free to call Customer Service at 877.694.9474 ^Mark