Support Help Team..
24 posts
@virginmedia After 2 managers assuring me everything was cancelled and credited I just got a new bill?? Clearly you cant cancel virgin media at all?
@virginmedia I have contacted. I still can’t get an account for my mum. By the time I manage, she is now going to be days without connection or tv when she is already vulnerable. This whole process has been awful
@virginmedia Still no service here despite you saying it was fixed hours ago
@virginmedia Velinda - b1421003 Philliphnee : cebu , threatened to do fraud on my account and said my rights are irrelevant please contact me so I can send call recording in
@virginmedia The problem is with 1 channel ALL over recordings are fine no issues…. Surely if the box having connection issues then it wouldn’t record????
@virginmedia yet again broadband has gone down in Maidstone Kent. This is an appalling service. How do I raise a complaint please?
Over 5 hours (and counting) of my life spent on the phone with @O2 trying to cancel a SIM contract I never knew I had which was mis-sold by @virginmedia back in 2023. Nobody is willing to help. @MoneySavingExp @MartinSLewis please help
@virginmedia Yes I can and will opt out. But surely you can see this is an unreasonable amount of hassle? Especially when they hang up before you can answer or cut you off if you give any sign of not wanting to talk to about upgrading Rudeness isn’t the way to retain customers
