SWR Help

⚠️ Website and App changes are coming soon. Please save eTickets to your phone wallet, print any PDFs of your eTickets and load any smartcard tickets onto your Touch smartcard.

In order to claim a refund you will need to provide: • Full contact details. • The time and date of your journey. • The stations you travelled to and from. • A description of the series of events that took place. • Copies of your train tickets and taxi receipt. To submit your claim with these details, please use our website at: southwesternrailway.com/contact-and-he…

⚠️ Due to this disruption , our customers are authorised to book their own taxi to travel between Southampton Central and Weymouth from now until 06:30. This also applies for travel between Brockenhurst and Lymington Pier. Please see the following post for how to claim a refund for your journey.👇

⚠️ Overrunning engineering work is affecting the railway between Brockenhurst and Christchurch. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

Hi Jon, we are hoping this is a one off, the journey planners can only be updated 1 day in advance so at the moment the 22:35 train is not on journey planners from Wednesday so Friday. However, this will be updated throughout the week. I am very sorry for the inconvenience this causes. ^JS

@SW_Help @burkeywerky No one at Waterloo had any information and there was nothing on the departure board, just a vacuum of information. Is this a one off for today?

Hi @SW_Help why is there no 22:35 from Waterloo back to Branksome this week?? And can I get a cab from Southampton and get a refund for it this evening? It's just disappeared from the timetable with no planned engineering as far as I can see

@bradders3456 Hi Bradley, we are expecting the issue to be fixed overnight. We do not anticipate any delays to your service however, please check before you travel in the morning. ^JS

@SW_Help Should this affect the 8.59 Waterloo to poole train tomorrow morning?

⚠️ Due to a safety inspection of the track between Ashurst New Forest and Beaulieu Road trains have to run at reduced speed on the line towards Brockenhurst. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

Hi James, apologies for the issues with this service. Due to an issue the service being advertised it was not set to run this week. However, after an investigation this has been amended and the service will run as normal for the rest of the week. I am very sorry for the inconvenience. ^JS

@SW_Help Well I couldn't get an earlier train today, I can't tomorrow and I can't on Wednesday or Thursday either. It's not coming up at all on the "planned engineering" works for this week. Why isn't it on there?

@InvincibleWheel Good evening, I have been advised that the lift is back in service. However, if it is not in service when you arrive at Waterloo tomorrow there will be staff there prepared to assist you with using a different entrance to the station which will be accessible. ^JS

Hey @SW_Help What’s going on with access between the jubilee line and national rail concourse/main concourse at Waterloo? Is step free access available via an alternative lift?, because this screenshot is very confusing. I’m supposed to be travelling tomorrow (wheelchair user)

@steve1964sw6 @burkeywerky Hi, apologies, a possession is engineering work which is taking place between Southampton Central and Bournemouth. ^JS

@SW_Help @burkeywerky "Due to a possession " what does that even mean ?

@DocEmUK Good evening, the changes will happen on the 26th of March. ^JS

@SW_Help Date would be helpful.

⚠️ Website and App changes are coming soon. Please save eTickets to your phone wallet, print any PDFs of your eTickets and load any smartcard tickets onto your Touch smartcard.

@CeriArthur85 An inspection has been carried out on the track between Ashurst New Forest and Beulieu Road and engineers are attending overnight to resolve the issue, ready for service in the morning. ^LJ

@SW_Help What type of safety inspection is being carried out and how long do these inspections normally take out of curiosity?

@CeriArthur85 Hi Ceri, there is a safety inspection of the track between Ashurst New Forest and Beulieu Road. Apologies for the delay caused to your journey, you can claim delay repay on our website here:southwesternrailway.com/contact-and-he…. ^LJ

@SW_Help What is the actual reason for the 17:35 from Waterloo to Poole being so delayed? Safety inspection or signalling issues or speed restrictions? Why cancel the fast train ? People commute daily and getting these delays daily is ridiculous- especially with mixed messages

@Hugh391523441 Thank you for your feedback, I will get this reported; if you would like to raise a formal complaint, please see southwesternrailway.com/contact-and-he…; apologies for the delay to your journey ^MC

@SW_Help @SW_Help

@Hugh391523441 Hi Hugh, I am afraid we are unable add an additional stop on that service but I can confirm the 18:35 service from Waterloo will be calling at Ashurst New Forest and Brockenhurst; apologies ^MC

@SW_Help Is it possible for 18.05 from Waterloo to stop at Brockenhurst as planned rather than drop everyone wanting to go to new Forest at Southampton again, reoccurring issue and so simple to help customers out here

@clares_tweets There signalling problem between Clapham Junction and Queenstown Road Battersea, which is causing some delays on services heading into Waterloo. ^LJ

@SW_Help Why can’t anyone announce it? Signal problems where?

@SW_Help why is the 1730 Haslemere to waterloo crawling at a snails pace? No announcements but very clearly late

✅ Trains are now running normally following a broken down freight train at Virginia Water and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a broken down freight train at Virginia Water all lines towards Weybridge have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 19:00. More information: southwesternrailway.com/disruption

⚠️ Due to a broken down freight train at Virginia Water some lines towards Weybridge are blocked. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@markfagan Hi, I am sorry to hear this, may I ask what train you are travelling on? ^MC

@SW_Help another new train and another barrage of noise pollution from the same safety announcements on repeat. Your trains now oddly make more noise than your passengers. Your “quiet zone” carriages don’t really work anymore do they?