Switch2

@AnneS0phie_T Hello, please can you DM us your full name and property address so that this can be investigated? Thanks, Switch2

@ashrodwell Hi Ashley, please can you DM us with your full name and property address so that we can look into this for you? Thanks, Switch2

How is it 19 days into June and @Switch2Energy still haven’t produced my monthly bill

@Nkonyedi Hi, please can you DM us your full name and property address so that we can look into this for you? Thanks, Switch2

TRY to get an engineer here soon. I need my hot water in order to get ready for work in the next hour and a half, beloved!!! What a fucking shit start to the week.

I hate smart metres sometimes. Topped up last night and payment wasn't reflecting. Topped up again before I went to bed, woke up to 'using reserve credit.' First of all, how did it get so low when I disabled the device cuz I was away for the weekend!?? Now I'm hearing they may

@Mana1358 Hi, please can you DM us your full name and property address so that we can investigate this for you? Thanks, Switch2

@immahnuhell Hi, please can you DM us with your full name and property address so that we can investigate this for you? Thanks, Switch2

@widowlife1 @ConsumerRight10 @MoneySavingExp @RishiSunak Hi, please can you DM us your full name and property address so that we can look into this for you? Thanks

And a £300.00 bill last night for this service!? @ConsumerRight10 @MoneySavingExp @RishiSunak In a block of flats and cannot change my provider. @Switch2Energy surely you can do better than that????

@lctsega12 @Switch2support @BBCWatchdog Hi @lctsega12, please can you DM us with your property address so that this can be investigated by our customer service team? Thanks, Switch2

@Switch2Energy @Switch2support have tried contacting you via your Website, phone and email for 6 weeks about over estimating bills without no response or answer. How else can I contact you to resolve? @BBCWatchdog

@Geeskndr Hi @Geeskndr, please can you DM us with your property address so that we can look into this for you? Thanks, Switch2

@Switch2Energy I've been having an issue with my account since I moved in (I'm being billed over 2 separate accounts for the same address) and I've sent 4 emails to CustomerServices@switch2.co.uk without a response. Can someone help!!?

@HaganovaPhoto Hello, please can you DM us the property address and full name of the residents so that we can look into this for you. Thanks, Switch2

@Switch2Energy hi, my grandparents have spoken to your call centre twice and asked for a direct debit mandate twice, but they still haven’t received anything. We’re not really getting anywhere with your call centre,

@pjadams94 Hi, please can you DM us your property address so that our customer service team can look into this for you. Thanks.

@Switch2Energy Not received a bill so far this month. What's the delay?

@lalachar Hi, please can you DM us your full name, property address and a brief description of your enquiry so that we can escalate with our customer service team. Thanks

@Switch2Energy please can you get back to me ASAP?

@JoanneWoodage Hi, please can you DM us with your full property address and our customer service team can look into this for you. Thanks.

@jennypnewnham Hi @jennypnewnham, please can you DM us your property address and one of our customer service team can look into this for you. Thanks

@fieldsaj86 Hi @fieldsaj86, we're sorry to hear about this. If you could please DM us with your full name and property address, one of our customer service team can contact you regarding your enquiry.

Another 43 minutes and once again disconnected during security check with an agent, is this on purpose!!! Might takw your previous agent advice and cancel my direct debit then if there is a penalty seek legal advice.

@Switch2Energy 53 minutes on hold as I was not phoned back as promised a couple of days ago then you disconnected me during security questions, no call back! Your robbing me for heat and hot water (I have proof) have not used and now my time!!! Back in the queue again 🤯

@bulletproofbrad Hi @bulletproofbrad, if you could please DM us your full name and property address, our customer service team can look into this for you. Thanks

@Switch2Energy Hello. Is billing delayed for your properties at M40 7ED? Bills are usually ready around 14th of the month.

@jola_roberts Hi @jola_roberts, please can you DM your full name and first line of your address so we can look into this for you? Thanks, Switch2

@Switch2Energy have been trying to contact you for over 2 weeks. This is ridiculous

@AaronPArch Hi @AaronPArch Please can you DM your full name and first line of your address so we can look into this for you? Thanks, Switch2

@Neeyol @ofgem @MartinSLewis @LeighDay_Law @Neeyol Please DM us with your name and account details and we will contact you about your bill. Thanks, Switch2.

@Switch2Energy , I’ve been on hold for 2 hours waiting to speak to someone at Switch2 regarding our £600 bill for heating and hot water for a 2 bed flat. Seriously?? @ofgem @MartinSLewis @LeighDay_Law

@SJMVio @MartinSLewis @LeighDay_Law Hello @SJMVio please can you DM your details so we can identify your account, as we want to look into this for you? Thanks, Switch2

Please see below our Customer Services opening hours over the festive period