Synchrony

Explore more great ways to keep up with us! Please find us on: —LinkedIn (linkedin.com/company/synchr…) —Facebook (facebook.com/SynchronyFinan…) —Instagram (instagram.com/synchrony/) Just a reminder, we’ll never ask for your sensitive information via social media platforms.

@bob_khatami Hello there. Thanks for reaching out. We regret to hear of your experience. Please private message us to further assist with your inquiry. Thank you. -NIO

@synchrony i paid Lowes Synchrony card and it debited from my bank yesterday. Your site shows that its still peocessing. CITI and Chase it reflects same day. Why are you so terrible?

@dragonhaustudio Hi Jeff, thanks for reaching out. Our APR can differ on the specific credit card a customer applies for. We are unable to change the annual percentage rate (APR) used to calculate interest charges on our accounts. (1 of 3)

Yo @synchrony is there a reason your “chat bots” and phone team can’t answer how monthly interest charges are calculated? We should talk about that here 👇

@dragonhaustudio The APR is determined by the rates disclosed in the Credit Agreement (Terms and Conditions). However, while not all promotional financing options are available at all enrolled providers/merchants, many of our providers/merchants offer promotional financing. (2 of 3)

@dragonhaustudio We encourage asking the provider/merchant for details on the financing promotions they offer. We hope this helps you in the future! Thank you. (3 of 3) ~TK

@jayzus67044297 Hi there, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -TK

@synchrony I was told I could have my interest charges removed if I paid the $5,000 balance on my card, then when I called back to pay they denied me. Very disappointing. Has anyone else experienced this before?

@jacksonholdings Hi there, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -TK

My CareCredit account was unexpectedly closed despite a positive history, and it has already impacted my credit. There was no clear explanation or warning provided. I’m requesting an immediate review and transparency around this decision. @CareCredit @synchrony @AskSynchrony

@xtm33493 We understand your frustrations. Synchrony may obtain info to establish/maintain/review accts. We take into consideration your credit to make our credit decisions. This includes extending lines of credit, increasing/reducing/closing credit limits. Hope this helps. ~NIO

@PayPal @paypalcreditt @synchrony you have violated my consumer rights by lowering my credit limit which as dropped my credit score. This a violation and I will be seeking civil action very soon. By lowering my score I’m unable to pursue my dream house.

@captFJBiden Hello Richard. Thank you for reaching out. We regret to hear about your experience. We would need to speak with you directly to understand your concern. Please private message to further assist. Thank you. ~TK

Another reminder to never do business with @synchrony. Hands down the worst and most unethical bank.

@TeHenderson14 Hello there. We regret to hear of your experience. Please private message us to further assist with your inquiry. Thank you. -MC

@synchrony Difficult to understand reps. Very heavy accents.;they don’t understand us. Updated address 3 times when I didn’t receive statement &they still didn’t get it correct it.Received update text again-had entered incorrect St-put me on hold/disconnected call. We need Reps in USA

Is customer service @ Synchrony Bank / Care Credit in US ? They seem to be having compression issues. They can’t get the correct spelling of my street address for the life of me them. —- Can’t even put you on hold without disconnecting the phone call 😣

@BrendanCarrFCC Hi Brenda, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us with your phone number so that we may review your concerns further. Thank you. ~NO

Americans get frustrated when they call a U.S. business and end up speaking with someone at a call center located in a foreign country. Language & communications barriers only make it harder for callers to get the results they want. So the FCC is seeking comment on several ideas that could help, including ✅ Facilitating the onshoring of foreign call centers ✅ Requiring operators at call centers to be proficient in American Standard English ✅ Further cracking down on illegal robocalls from abroad through the use of targeted tariffs or bonds. The FCC’s proposals focus on the call centers run by the communications providers regulated by the FCC. And could represent steps for the government to build on more broadly.

@ladydan87 We understand your frustrations. Synchrony may obtain info to establish/maintain/review accts. We take into consideration your credit to make our credit decisions. This includes extending lines of credit, increasing/reducing/closing credit limits. Take care and stay safe. ~MC

@Lowes @LowesMedia Y’all should discontinue using @synchrony from your credit card services. They just close people’s accounts abruptly.

@sjbailey7219 We understand your frustrations. Synchrony may obtain info to establish/maintain/review accts. We take into consideration your credit to make our credit decisions. This includes extending lines of credit, increasing/reducing/closing credit limits. Take care and stay safe. ~MC

@SynchronyBank @synchrony @CareCredit @CFPBespanol @CFPB @bbb_us You have violated my consumer rights by abruptly restricting and shutting down my credit card without reasonable cause or prior notice. no late payments, only $480 utilized on a $10k credit limit @ the time of clz

@CharlieS_AZ Hello Charlie, we regret to hear of your experience. Please private message us to further assist with your inquiry. Thank you. -MC

Explore more great ways to keep up with us! Please find us on: —LinkedIn (linkedin.com/company/synchr…) —Facebook (facebook.com/SynchronyFinan…) —Instagram (instagram.com/synchrony/) Just a reminder, we’ll never ask for your sensitive information via social media platforms.

@mcnaquin Hello Michelle. Thanks for reaching out. We regret to hear of your experience. Please private message us to further assist with your inquiry. Thank you. -MC

@synchrony I guess y'all don't want me to see what's charged there or make a payment. Even with biometrics and the password I can't access the account. This is surprise surprise the Amazon store card. Apparently maxed out.

@ErichPietzsch Hello Erich. Synchrony is a premier consumer financial services company, we offer credit cards, High Yield Savings, installment loans, etc. Please visit synchrony.com/about-us to learn more about us and our products. Thank you! -MC

@synchrony is like the dollar general or credit cards

@CaseySmt Hi Casey, we appreciate you reaching out to us with your concerns. There are many factors that go into the credit limit decision including payment history. Thanks for being a valued customer. Thanks. ~MC

@Synchrony was really good to us until they weren't. Loyal customer, pay ALL our bills on time and always pay more than minimum! All of a sudden you start reducing cards and limits. Thank you for proving loyalty from your customers means nothing to you. The reviews warned us. Sad

@CommonSense3556 Hello there, The security of your personal information is paramount to us. We ask you to complete these steps because we want to safeguard your account from any unauthorized request. Rest assured, the information you provide is used only to authenticate you. Thank you! -MC

@synchrony asking for a biometric video of one’s face is a bit over the top to verify my identity. Do better.

@CharlieChicken6 Hello Charlie, we regret to hear of your experience. Please private message us to further assist with your inquiry. Thank you. -MC

@juttarossbikes3 @synchrony @PayPal Agreed. There are problems there. Thirty year cardholder and followed their new sign in instructions. Auto pay did not work, I’m out 30$ and they have no explanation. I’m surprised my reatailer @abtelectronics uses them. Customer service line absolutely useless

Stay away from @synchrony and all things @PayPal Their sheer incompetence & 99.9% outsourced staff will steal your money through their inability to handle money, sending debt collectors after you for the problems they caused! We need class action lawsuits. #credit #Bank #money

@R8erfan86 Unfortunately, we're unable to reverse this decision, and you would need to reapply. We hope to better serve you in the future. Thank you. -MC

@synchrony Nope! You gave me a card when I had over 60% less income, more debt and a lower credit score. What kind of bank denies someone with a flawless payment history and a score over 800? Thanks for the hard inquiry! 🖕🏻

@synchrony Is a joke. Applied for a card to take advantage of special financing on a new mattress and got declined. Imagine a bank declining someone with zero late payments and an excellent credit rating. Funny because Ive had cards in the past financed through them with no issue