We are sorry to announce that Thomas Cook has ceased trading with immediate effect.
This account will not be monitored.
Please visit thomascook.caa.co.uk for further advice and information.
#ThomasCook
@SimonCalder Am due to fly home from Palma to STN Tuesday AM. @TUIUK holiday but with @TCAirlinesUK flights! It baffles me how bad these companies comms are. Fair enough they can’t give anything away but no emails from @TUIUk or TC out of courtesy, when they know it’s been all over the press.
Thomas Cook: at 5am on Monday, the first flights are due to depart from UK airports.
5,000 travellers are booked from Manchester airport alone. But right now those holidaymakers can't be sure they will fly, as high-stakes talks on the firm's future drag on
independent.co.uk/travel/news-an…
@melissaanneee02 Hi Melissa,
We understand you might be unsettled by all the news surrounding Thomas Cook and our business recently. Our flight and holiday operations are operating as normal.
^Kirsty
@JulieStelfox Hi Julie, flight only bookings made directly with Thomas Cook Airlines are not ATOL protected. You may have protection through your payment card provider, or check your travel insurance. ^Ben
@JulieStelfox Hi Julie, all our package holidays are fully ATOL protected. For further information visit the ATOL website at atol.org.ukand abta.com ^Ben
@stuartbutt Hi Stuart, we understand you might be unsettled by all the news surrounding Thomas Cook and our business recently. Our flight and holiday operations are operating as normal. ^Kirsty
@TCAirlinesUK We are in the same predicament as we booked our Mexico holiday for my wife’s 50th Birthday travelling on 3rd November with Thomas Cook . Awaiting with great anticipation news 😡🙈😭
@KatieFielding3 Our flights and holiday operations are operating as normal. All our package holidays are fully ATOL protected. For further information visit the ATOL website at atol.org.ukand abta.com ^Marie
@RonanCrawford1 Hi Ronan, I'm sorry we were unable to get back to you sooner, I can see your flight has now departed, I hope you have a great flight!💛✈️ ^Kirsty
@TCAirlinesUK can you clarify if the tc airlines are separate from Thomas cook holidays? We have booked flight only for 2020 and not covered by ATOL and receiving mixed messages that suggest the airlines will continue to run as normal
@type1tom Hi there, we understand you might be unsettled by all the news surrounding Thomas Cook and our business recently. Our flight and holiday operations are operating as normal ^Samantha
@hemstock_kate Hi Kate,
Please can you DM your booking reference. For data protection reasons, please can you confirm the lead passenger's full name, their date of birth, the outbound departure date and outbound departure airport?
^Emily
@Double7Diamond@Rebecca939627 Our flights & holiday operations continue to operate as normal. All our package holidays are ATOL protected, flight only bookings made directly with Thomas Cook Airlines are not ATOL protected. You may have protection through your payment card provider or travel insurance.^Tony
@TCAirlinesUK@Rebecca939627 Previous responses around flight only from Thomas Cook have stated that flight only arm of the business is not affected. What is the truth?
@TCAirlinesUK
We have flights this Wednesday, flights only not a holiday package- where do we stand if you are forced to ground your planes? We are US based.
@TCAirlinesUK@christesla Does the cca get flight only back home though?? We know the atol protected customers will get home but what about us that trusted tc for flights??
@TCAirlinesUK I’m currently in Orlando and due to fly back to Manchester Sunday 29/9. Should I consider booking another airline with the likely chance you guys are sadly going bust? Also.. I’ve booked flight only again for Feb.. would I get a refund or need to contact the bank?
@MrRMPaisley Hello, Our flight and holiday operations are operating as normal. Flight only bookings made directly with Thomas Cook Airlines are not ATOL protected. You may have protection through your payment card provider, or check your travel insurance.
^Hannah
@TCAirlinesUK hi guys. Just wondering, if by Monday Thomas Cook goes into administration, should I assume my flight on Oct 9th will not be going ahead and start looking for new flights?
@TCAirlinesUK hi, your responses to passengers seem contradictory. You’re saying that the rescue deal does or doesn’t affect airline passengers? If TC goes into administration will future booked flights be safe or not? I booked direct - not covered by ATOL. Can you pls clarify?