Clare Connor

@TfL what is the point of your journey planner? 75 bus on diversion in Sydenham why don’t you put this on the planner?

@EastMidRailway For anyone wondering was told by staff at St P to get train to Kettering and bus will run to Leicester. No thanks to @EastMidRailway

@EastMidRailway Can you please advise how to get from London to Leicester? Was booked from St P on 15:02

@crossocountryuk @EastMidRailway please can you help?

@_clareconnor Hi apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank you.

@O2 I switched tariffs today, to an e-sim now my phone doesn’t work, have no way of calling/logging in, and no instructions on how to set up the e-sim! Been o2 customer for years.

I just signed a @theactionnet petition: A safer, more usable junction at Woolstone, Cranston and Houston Roads. Sign here: actionnetwork.org/petitions/a-sa… #se23 #se6 #foresthill #lewisham

@SW_Help How can you provide no replacement buses? I would have got off 18:35 but news of this came only as it left platform!

@sainsburys another reason not to visit your big Sydenham store and go to Aldi instead with your new requirement to scan the receipt to exit.

@Better_UK Loads of people arriving for swimming lessons today at Crystal Palace having had no comms about restrictions! I had emailing re canc. last week so had no idea about parking restrictions

@SE23life @networkrail Hi if you don’t already have someone’s details I can dm mine. The steps are dangerous

@TUIUK on hold to call centre for 1 hour 7 mins and you cut us off at 7 pm because you closed. This was our 3rd call today to sort out changes due to flights being cancelled as your call centre staff all had diff info. Can we request a call back at least?!!

@IKEAUKSupport We just bought single mattress but it’s the wrong size! Started to unwrap it, can we return for small single?

@TUIUK Ok, so still no response from you. Can’t be the only customer in this situation.

@_clareconnor Hi Clare, so that we can take a look at this for you please could you DM us. ^Sasha

@TUIUK we are on a TUI package hol with TC flights home tomorrow. CAA have arranged alternative flights same time but say we need to arrive 3 hours before early. Do we need to arrange our own taxi as transfer bus would be 2 hours before or will TUI help? Leaving tomorrow 10 am.

@TUIUK I already have! Thank you!

@TUIUKcares sent you a message about transfers. Any chance of a response? Rep no help. Stressful travelling with 2 very small children and just asking if TUI is aware of CAA advice (3 hour arrival) and will ensure customers follow. Or will we be massively delayed anyway...

@TUIUKcares @TUIUK If you could just let me know: TUI transfer gets us to airport 2 hours before flight. CAA states info states we should arrive 3 hours before. So we have to pay for own taxi (90 euros) to arrive earlier? If so who refunds?

Thomas Cook: at 5am on Monday, the first flights are due to depart from UK airports. 5,000 travellers are booked from Manchester airport alone. But right now those holidaymakers can't be sure they will fly, as high-stakes talks on the firm's future drag on independent.co.uk/travel/news-an…

@TCAirlinesUK @SimonCalder @TUIUK yes but you can’t deny they may not be continuing to do so! It’s all v difficult, but at least address the customers directly (even something v bland!). Its immensely damaging to reputation if the business DOES continue! Sorry, must be crap for you.

@_clareconnor @SimonCalder @TUIUK Hi Clare, Our flight and holiday operations are operating as normal. ^Beth