S H A N

@ohpollyhelp hey I need your help a purchase was made on my account without my knowledge and now

@ohpollyhelp I’m need of your help. A purchase was made on my account without my knowledge and I’m now passed 14days for a refund. As it’s day 15 would love to know if you could assist as this purchase is over £200

@TKMaxxHelp I have sent a email to HO with no reply it’s been over 7 days can someone assist please

@OfficialPLT I am having issues trying to log a return and am unable to get through to customer services. can someone help please

@PLT_Complaints followed back can someone assist please as you can see in the image the button doesn’t allow me to continue even when items are selected and I have written a reason

@doji_com every time I try to sign up, I get booted out. Can someone help me please, was so excited to use the app

@RoyalMailHelp several of my letters have gone missing recently and it's becoming really frustrating. Can someone please look into this and assist me as soon as possible? Thank you.

@virginmedia I just called this number followed the instructions above to be told they can’t help and call the following number 0800 0525 738 which is no longer in use. This is ridiculous!

@shanvicvan Hi Shan 👋 Thank you for posting. Sorry to see this is happening to your grandmas house and that you are not with us ☹ If you give us a call on 👉 0345 454 1111, with private number and keep pressing 0 you will be able to get through to us. Let us know how you get on.

@virginmedia your engineers are adding wires and routers to my grandmas home when she is not a customer of yours. You seem to have sent the wrong details out to the engineer as the same issue happened last week. Can someone assist!

@virginmedia can you assist please! one of your engineers is insisting work be commenced on my grandmas home. Even though she has told him she has not requested internet, he came and started fitting wires in the front of her home without knocking and confirming.

@the_LTA there is an ongoing issue with door at Pymmes Park N18 2BB, where guests cannot get in, would you be able to look into this please?

@the_LTA There seems to be an issue with the door at Pymmes Park N18 2UG, The code did not work today, luckily one of the Park rangers was on site and put in a special code, but he said this issue has been happening frequently, is someone able to look into this .

I am using the internet on my laptop and connectivity is fine so not sure why it keeps crashing but I need to return a faulty item and this has been happening for about a week now!

@ZARA_Care I then tried on your app and then this happened abruptly

@ZARA_Care there is something wrong with your chat, everytime I start a conversation it ends but not allowing me to write anything in the chat

@BIRKENSTOCKUSA I need your help! I just recieved my order of the Faded Khaki Boston Soft footbed but I’m wondering if they are as they seem to look like the Boston Suede Leather ones. (The screen pic is the Bostons) 🤔

@ZARA_Care it’s putting me in a position to either stop purchasing items online or take it back to a store. Which is extremely inconvenient. May I add that most of your items sent from store are also always damaged or have make up on it, and there’s no where to document this.

Due to your poor sizing I don’t even try half the item on, I just repack them and send them back, normally within a day, yet I am constantly receiving this message. Are you checking the quality of the item before you send it out?

@ZARA_Care I am extremely disappointed with the recent comms you have been sending via your return email stating ‘this item was not in perfect condition’ it’s seems like you are insinuating that either I haven’t taken care of the item or the item has been worn.

You don’t have any option to select regarding defected products sent which a lot of other retailers do. It’s extremely accusatorial to see this message with no detail regarding what was actually wrong with the product and is actually not accurate.