@Jamesonatrain1 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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Claim Interaction Team
94 posts
Claim Interaction Team
@TPexpressClaim
The official Twitter account for TransPennine Express. For customer services head over to @TPEassist - they're lovely!
Katılım Haziran 2025
65 Takip Edilen2 Takipçiler
@AWCook0558 @alexhornbyrail @GordonDudman @LukeLukesenior @railnigel @TPExpressTrains I saw an argument not long ago where a conductor was pissed off with the driver for sauntering down at the last minute and conductor not allowed to touch doors till driver done brake tests. I felt for the conductor because he had that customer service element… the driver didn’t
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Oh God? AGAIN?! This is appalling. @alexhornbyrail we talked about this being a bellweather of customer service attitudes at Leeds…?
Devon Johnson 🏳️⚧️@DevonJ58
@railnigel Hi Nigel from a damp and wet Leeds station where once again Northern prefers to leave its passengers, sorry customers on the platform rather than opening the doors (14:59 for the 15:09 service)
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@Liviman2 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@antonycotton @TPExpressTrains He was treated fairly.
What is being asked for is special treatment.
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Have @TPExpressTrains responded? The ticket inspector should be wearing a bodycam which would confirm the conversation. I’d to know 1. Do you as a company allow people to buy a ticket on board the train if the ticket office is closed.
2. Was compassion shown to the gentleman
Anne-Marie Miles@Miles7Marie
@antonycotton please can you help. This happened on the Scarborough train. As a wife of a veteran I am absolutely appalled. I have not received a decent response from Transpennine Express. Please share. Things need to change for our veterans x
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@ofeliamezae We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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No kidding, I have @northernassist @AvantiWestCoast and @TPExpressTrains Delay Repays webs bookmarked because this past year, not a single one of my journeys has arrived on time. I travel long dist to Cumbria 4-6 times a month and the bad service is shocking, from all of them 😭
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@ScouserInYork We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains getting into the Oasis spirit with a train that looks like it was built in the 90s. Heeded in like animals because there's not enough carriages on, toilets broken, no air con, boiling hot. The usual absolute piss take of a train service.
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@hannmrfitz We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains It’s a joke. I want a refund. I don’t trust you to get me home at all. Your company has absolutely ruined my day.
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What a joke @TPExpressTrains so my train and the one before it is cancelled so do I wait for the later train to be cancelled too?
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@lukecunners We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains
Absolutely sorted us out today! Missed our initial train. The staff at Hull was unreal in helping us and then give us complimentary 1st class. then the staff at Leeds getting us on our way to Manchester was equally polite and helpful. Amazing service.
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@stephen22197349 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@Abigailcoultha1 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains any chance of a staff member coming and offering some assistance on Ur train. No one is around and I have a problem departed Dewsbury at 10.28 carriage A
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@Goutypiles We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains
Hi, I have a first ticket yo Newcastle from Leeds at 1351.
Any chance I can jump on the 1251 instead?
It's an advance single bought through TPE website/app.
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@Chelsea_Palmer We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains do you know how long replies to complaints are taking at the moment? I complained nearly a week ago that I had no first class service on a train & others with standard tickets were stood/sat in the first class with no ticket check either.
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@colasgrid We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains @Apple @Avanti @BTP Looking at the times on my screenshots they were travelling on the 1754 off lime st to hull, getting off in Leeds at 1920, 185124 unit, I know I’ll probably never see it again but it’s been quite enlightening to see how easy it is to track them
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Left my @apple earbud case in the train in Euston earlier @avanti very helpful but couldn’t find them, they have returned to lime St, had dinner in liverpool one, Manchester Victoria and last time I checked were headed over the pennines, hoping @TPExpressTrains may have them now
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@colasgrid We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains @Apple @Avanti I did but they went back to liverpool on the same unit and are now winging their way over the Pennines on either one of yours or a northern service, waiting to see where they end up before reporting to @BTP Incase thye are with a guard
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@colasgrid We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@DeeJayHolliday We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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Hi @TPExpressTrains , I've just had an email from TransPennine Express • Transpennine@i.tpexpress.co.uk about reseting my TPE account password. Is this genuine please?
Middlesbrough, England 🇬🇧 English
@MrsDenz2016 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains I have missed my 16.03 newcastle to Manchester u have a advanced single ticket will I be able alto use on the 17.03, can't find any TP Staff in the station tonask
Newcastle Upon Tyne, England 🇬🇧 English
@DeeJayHolliday We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPExpressTrains shout out to the guard Sara on the 15:58 service from Redcar Central. Very patient with my disabled wife in a wheelchair & great with my young granddaughter - kept us informed with what the plan was for getting off at Middlesbrough.
Middlesbrough, England 🇬🇧 English
@ThatNickElse We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@mikejhale We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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@TPEassist @TPExpressTrains When I queried on 6/6 about delay repay for journey on 8/5 I have been told that is now out of time and nothing is due. That was after being left at Oxenholme for over 3 hrs and repeated failure to provide alternative promised transport. Next stop the @RailOmbudsman
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🚍To help you complete your journey, rail replacement transport has been requested to operate between:
#Edinburgh-#Haymarket-#Lockerbie-#Carlisle-#PenrithNorthLakes-#OxenholmeLakeDistrict-#Lancaster-#Preston.
#GlasgowCentral-#Motherwell-#Lockerbie-#Carlisle-#PenrithNorthLakes-#OxenholmeLakeDistrict-#Lancaster-#Preston.
ℹ️Please see station information posters for the location of rail replacement pick up points and be advised that journey times may be extended by 90 minutes whilst travelling by rail replacement transport.
TPE Customer Assist@TPEassist
⚠️ Due to a points failure between #Carlisle and #Lockerbie all lines are blocked. 🕐 Train services running through these stations may be delayed. Disruption is expected until 21:00.
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@TrenaH48440 Kindly follow back and DM your reachable number for further assistance.
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@TPexpressClaim I'm still waiting for a response...or is it company policy to ignore customers?
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@TPExpressTrains nearly 30 degrees and your awful trains have no air conditioning.
Absolutely shambolic.
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@cleggy1966 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
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