TELUS

@RBCHeatherClark Hello - Please give us a call directly at 1-888-811-2323 and a team member will file a payment investigation form on your behalf.

Hey @TELUS why would you accept money on a closed account and then not refund it ? My bank tried to reach you with no response ….please send me a DM.

We are truly sorry to hear about your negative experiences. This is not the level of service we aim to provide. We apologize for the waiting time, and the difficulties you faced. We take your feedback seriously, and we will work to provide a better customer experience moving forward. To start, we would like to have a look at your account, please send us a dm, and we'll be glad to look into this for you.

@GlenBellWX @TELUSsupport @TELUS Was on hold for 4 hrs tonight! And then it hung up on at that 4 hour mark. There is a legal negligence when we cannot get support for the service we are paying for. Time to fix the wait times & the ignorance we have to deal with when we actually do get someone on the phone.

@TELUSsupport @TELUS Is there a problem with telus home billing agent support right now. I've been on hold for 1hr 15min currently and over 1hr last evening before being disconnected because call center went closed. Ridiculous

@sphericalshield We try our best! Happy to hear we could help. :)

Great customer service at @TELUS! Thank you for the new phone number!

@lilwozzivert Hi, how can I help?

@TELUS fix ur shit

@mrtoast72 It could be a possible third party sales team but it is hard for us to identify without having more information about the call!

@TELUS Weird because I use to work for Telus and the one today followed the Telus script and didn’t sound like they were in a call centre in West Bengal, India

If I get one more marketing/sales call from @TELUS , I’m porting my number out to another company.

@mrtoast72 Thank you for providing those to us. Those may be scam callers spoofing our caller ID as none of these numbers are in our Telus directory.

@TELUS This one +1 (437) 562-7725, this one +1 (437) 562-7817, and this one +1 (604) 844-7008

@GlenBellWX Hi there, Did you require some assistance to speak with an agent? we're here to help! Kindly PM us! twitter.com/messages/compo…

@vetonod Hi there, we're sorry for the wait time and we'll always be ready to assist you here ! twitter.com/messages/compo…

@sheldon11885616 We truly understand how frustrating this must be. Let’s work together to get this resolved for you. Kindly PM us! twitter.com/messages/compo…

@TELUS No, Telus has still not adjusted my bill of the $154 that is owed to me. What gives?

@TELUS Telus charges me $9/mth for 16 mths for Discovery Plus + which it has not offered since January 2025. Sign another 2yr contract and we'll credit your account is what I'm told. Bad business Telus!

@naknamputz Hi! Just checking in, is that still the case? twitter.com/messages/compo…

@Telus no coverage in downtown at Canary District. Geez.

@startedwithswag We'd like to take a look into the account and ask some more questions. Please send us a DM.

@TELUS I haven’t been advised anything. The customer service rep I spoke to couldn’t answer anything. Mind you I ordered this phone on April 30.

So I just got off the phone with @TELUS and no one seems to know where my new phone is…. #ExcellentCustomerService  

@hayley_yyy26 Sorry about that, Hayley. Have you been able to get through to our team for assistance with this yet?

My mom called @TELUS twice to cancel her services and amazingly, the call kept dropping. This is beyond unprofessional. @TELUSsupport

@JR_YQR Thank you. For security reasons we require account verification in order to access and review TELUS accounts.

@TELUS You replied with a non-Telus URL for "verification". Just send me the return shipment e-mail I was told to expect, back in 2025-September. I have your modem, I just want to send it back. No need to "verify". You have my e-mail address already.

Dear @TELUS , We ended your service months ago. At the time, we were told, that we would receive e-mail instructions about how to return the modem. Nothing has arrived, yet you send us a recurring bill for $0.00 monthly by e-mail. I will drop the modem on your doorstep.

@crazzyglenn Hi there, can you please provide us with the numbers that have been calling you? twitter.com/messages/compo…

@TELUS what do I need to do to get you to stop calling me? I've asked to be put on a no call list. I've got call control on my phone.Yet I keep getting sales calls.

@JR_YQR Thank you, we replied to your DM.

@TELUS Fresh screenshot:

@InspiredAquaCA We also have the feature for home phones, more details on that at telus.com/en/support/art…

@TELUS That feature is for Telus mobile devices. It does me no good on my landline. Another reason for people to cancel their @Telus landlines 🤷‍♂️

"We are getting to a point where not answering your phone is the safest thing to do" These scam calls are so common, and usually involve the scammers spoofing a local number to help fool the victim. Somehow @TELUS is unable (or unwilling) to do anything about number spoofing 😑

@Trendstockers Hi! we understand how frustrating that can be—especially when it comes to billing. We can assure you it’s never our intention to cause confusion or errors. We’d like to take a closer look into this for you, please send us a DM so we can review your bill in detail. twitter.com/messages/compo…

@telus big pet peeve of mine is having to call in to a service provider because they have made severe errors on a bill. Makes me think this nonsense is intentional because the average person doesn't catch it.