The RAC

Hi Mark, We’re very sorry to read this and apologise for the frustration and disappointment caused by the cancellation and delay. We understand how upsetting this must be, especially when you’re waiting for assistance you’ve paid for. I'd like to take a look into this for you to see what happened, could you DM us with your vehicle reg, contact number and home postcode? ^Elle

@TheRAC_UK why do you take money from customers and provide no service??I am waiting for a mechanic and now you have cancelled and said you might come tomorrow. Perhaps I might not pay you the monthly payment.

@KenGilliard Hi Ken, I'm sorry to read your daughter has been left longer than expected. Could I take a look into this for you both? Would you be able to DM us with her name, vehicle reg and contact number? ^Elle twitter.com/messages/compo…

What is your policy @TheRAC_UK on recovering vulnerable young females who need your assistance. My daughter has already been waiting two and a half hours and just been told another 3 hours, no explanation. Not good enough, unresponsive,unhelpful on phone

@BradChuck Glad to see we were able to get you off the motorway swiftly Brad! Have a great day! 🙂 ^Cara

Huge thank you to @TheRAC_UK for the super speedy #breakdown assistance and recovery on the very scary #M1 motorway this morning. Nightmare. But thankfully great #customerservice

@DannyCowanVO Hi Danny, I can see my colleague reached out earlier on to discuss your breakdown. If you could DM us, we can look into this further. ^Elle twitter.com/messages/compo…

@TheOfficialTom @TheRAC_UK I wish they'd sent me home in a taxi ... But nope, they were more than happy to make me suffer

@TheRAC_UK I broke down on the M4 last night and reported it to you at 0054. It is not 0906 and I am still at a services waiting to be towed ... What part of this do you think is acceptable?

@RadioMunkeh Hi, sorry to hear that you are unhappy with the cost of your cover. If you would like to discuss this, please give our membership team a ring on 0330 159 1111 and they will be more than happy to get this looked into further for you. ^Elle twitter.com/messages/compo…

@TheRAC_UK Maybe you should have offered me this instead of the massive increase you tried to pull on me in February.

@jking683 Hi John, I'm sorry you were unaware of your renewal. Would you mind sharing your email address and full home address via DM. I can then take a look into this further for you. ^Elle twitter.com/messages/compo…

@TheRAC_UK @RAC_Care. Please advise why haven’t had any reminder of my breakdown cover renewing? (Renewed today as the funds have been taken). Last year I found it close to renewal and asked for my renewal documents to come to my registered address on file, instead of online.

@blackadder1st Morning Allan, I'm truly sorry to read you we're left unhappy with our estimated arrival time. Can I please confirm this has now been resolved? If not, could I take some further details via DM? ^Elle twitter.com/messages/compo…

@TheRAC_UK Have a call out and not expected till between 12.10am and 3.10am!!! There is no point, I'll be sleeping. Can they even help me with a failed convertible roof that is stuck open? If I cancel do I get my £120 callout charge back?!

@BohemianWand No problem, please send us a DM and we'll be able to assist! Thanks

@TheRAC_UK I'm looking to get breakdown cover.

@rmhwalters Hi Rob, thanks for getting in touch - we would like to have a further look into your experience for you. Would you mind DM'ing us with more details on your concerns? ^Elle twitter.com/messages/compo…

Hey @TheRAC_UK - where on your website will I find that Complete peace of mind® means "we might cable tie your car key to your front spring and leave the vehicle in a motorway service station, but if it gets nicked it's your problem not ours"?

@ltct79 Hi Laura, I'm really sorry to read you were waiting longer than expected while using our services. I can appreciate how concerning this can be, especially when you don't feel safe. Could I take your vehicle reg, contact number and home postcode to look into this? ^Elle twitter.com/messages/compo…

@TheRAC_UK Car now at garage and home lovely RAC man shame can't say the same for the company

@TheRAC_UK broke down at 18.30 woman alone in a less than desirable area approx time for recovery 11pm-2am 😯😭

@M46P13 Good afternoon, I'm truly sorry to read of the delays you've been facing while using our service. I hope you're doing OK? Could I please look into this for you? I'd need you to DM us with your vehicle reg, contact number, and full name. ^Elle twitter.com/messages/compo…

@TheRAC_UK 26 hours and waiting for recovery to the garage. Phoned customer service 3 hours ago, we'll call you back in 20 minutes still waiting. Shocking customer services

@sat12357 Hi Sofia, if you're unhappy with the renewal prices and would like to discuss this, please contact our Membership team on 0330 159 0740, and they will be able to assist. Thanks, ^Leah

@TheRAC_UK I’ve emailed customer service about my policy as it’s too much and have emailed about a call out charge to breakdowncustomercare@rac.co.uk is this the correct email address?

@IHTP67 Hi Anne, I'm sorry to read you're unhappy with the renewal prices. I would advise calling our Membership team on 0330 159 0740 where they will be able to assist further. Thanks, ^Leah

@TheRAC_UK existing customer, email rec'd thanking me for my renewal. Don't appear to have had any other email about it. Check to see £307.99 taken from my bank. Full cover you of have online £11.40pm, £171.19pa cheaper. Please resolve this. For how many years have I over paid??

Hi Kashif, I'm sorry you're still waiting for a response from our Customer Care team. Please note, we have an agreed process to investigate and response to complaints. If you're outside this window, or would like to add anything further to your complaint, please DM us with your email address and vehicle reg. ^Elle

@TheRAC_UK Disappointing service from RAC. Raised a complaint CC63262856 and still no response. Customers deserve better communication and accountability. #RAC #CustomerService #Complaint

@ErfinderRotwang Hi Gareth, I’m really sorry to read you had a bit of a struggle getting through to us. If this message appears again in future, staying on the line should still let the call connect through to the team, it can just take a moment. Thanks, ^Ellie

Had to call @TheRAC_UK earlier in the week. Calling - experience not great. First call, 5 mins. Sent a link. Sorry lads, the reason I didn’t use the app and called in the first place is I didn’t have my reading glasses. “We’ve sent a link” call ended.

@Beth_Tastic Hi Beth, we've just sent you a direct message, would you mind responding to that when you have chance, so we can offer our support? Thanks, ^Leah

@TheRAC_UK abysmal service from you today! A total shambles!!! You left vulnerable disabled people at risk, shocking communication, no care whatsoever! No call when promised, no taxi when promised, absolutely shocking customer service!!!

Hi Matt, thanks for getting in touch with you query and sorry to read of the troubles you've had to discuss your membership. We do not cancel memberships from here and I will have to direct you to our Membership team on 0330 159 0740. I see that you have raised a formal complaint, please be assured that whilst the team request up to eight weeks to conclude any investigations they will always strive to do so as soon as possible. Thanks, ^Cara

Trying to complain about dreadful charges within membership of @TheRAC_UK takes 8 weeks for them to respond if you use their clunky App. Meanwhile, plenty of scam RAC look-alikes reply here on X. Beware of the fakes! I’m not happy with the real one either.

@cleopatra2k Hi Samantha, can you please contact our Membership team on 0330 159 1111, they will be able to assist you. Thanks, ^Leah

@TheRAC_UK I don’t want to auto renew my cover as you have doubled the price but you have not allowed me to opt out of renew online

@PirateArchitect Good afternoon! Thank you for sharing your experience - I'm so glad you've been left happy. Would you mind dropping us a DM with your name, vehicle reg and contact number? We can then pass your thanks on! ^Elle twitter.com/messages/compo…

Sterling service from @TheRAC_UK today, called just before 9am, back home at 10:30am after being recovered on a low loader. And Kash the recovery driver was a proper car buff. Top job 👍

@JamesBroug21758 Morning James, I'm really sorry to read of the delays you faced over the weekend. I truly hop you're doing OK, and all has been resolved? Would I be able to confirm your vehicle reg, contact number and home postcode via DM? ^Elle twitter.com/messages/compo…