trainline

Travelling by train this Spring? Check out some of our useful help pages: 🌱Travel info > bit.ly/3pn9g6Y 🌿Disruption updates > bit.ly/3S0GdlB 🌿Refund Options > bit.ly/3CXMAMh Need a travel companion? Download our handy app > bit.ly/3Q6vQdx

@ClanDucks If you paid for alternative travel due to the disruption, you can contact the train operator to discuss any compensation. You can find their contact details here > tinyurl.com/48yezyya  You can pass security by sharing your booking details here >  tinyurl.com/4dzedk52 ...

@thetrainline hello, my train was cancelled, I applied for a refund and was told to send the tickets. I’ve done so, but still not received my refund. Can you help?

@ClanDucks Any refunds would've been issued 3-5 working days after we received the tickets.  When only a portion of the journey is cancelled, such as the outbound or inward train, a partial refund may be given.  I can't discuss your refund in detail without going through security check...

@ClanDucks Hi there, Please DM us or share your account details in here > tinyurl.com/4dzedk52 and I'll see how we can assist you. Thanks, ~James

@kebede_zayda Hi Zayda, Train operators set the ticket prices we offer. Costs can change depending on availability, including when cheaper tickets are released for sale. We also apply a small booking fee, which ranges from 59p to £2.79 depending on the journey. You can avoid this fee by b...

Is #trainline trustworthy? This morning my journey was listed at £51. I went back 10 min later and it was £20 cheaper at 2 different times. I tried to buy . All sold out. Seems dodgy to me. I'll try booking with the train co itself. @thetrainline

@sarah_church You'll need to submit the claim to the operator who caused the initial disruption to your journey 😊️. Thanks - Gareth

@thetrainline hi, I bought a ticket via you for 10.18 Preston to Chippenham arriving at 14.54 via Wolverhampton. Due to changes and disruptions I can’t go via my original route so am having to make my journey up as I go along. Will I be eligible for compensation via delay repay?

@sarah_church Hi Sarah, if you're able to reach your destination, you'll be able to submit a Delay Repay claim for your journey. More details on how to do this can be found here > bit.ly/2P06fqC   Thanks - Gareth

@_summerhilton_ Great, thanks Summer. ~Cat

@thetrainline is such a scam company. Yesterday, me & my partner tried all day to purchase tickets on different browsers, apps, even on the West Midlands site and just got hit with an error message. The price of the tickets have now doubled and they won't discount even with proof

@_summerhilton_ Can you share the journey details with me: stations travelling from/to and the dates/times? Feel free to DM this if you'd prefer to. Thanks, ~Cat

@_summerhilton_ On the web, please log out, clear the Cache & Cookies. Then refresh your browser page. Also, double-check that you've not blocked the Pop-Ups.  Please let me know if you're able to book after following the above guidance. Thanks, ~Cat 2/2)

@_summerhilton_ HI Summer, Sorry to hear you had trouble booking yesterday.  Can you let me know if you've managed to buy them? If you're still having difficulty with the app, do the following in this set order: Log out, Uninstall the app, Restart your device & then Install the app...(1/2)

@Arch_Wardz Hi there, can you add your details here > tinyurl.com/4sznat4h and I’ll look into this for you. Thanks, ~Cat

@thetrainline I went on your app this morning to book my ticket, it said buy again so I clicked the option for my travel and it booked my ticket, yet the ticket it has given me is one way only and NON refundable. I have only ever bought a return journey, I cant afford another

@_cruise_hq Hi there, if you've lost your paper ticket, you'll need to buy a new one to travel. If you haven't already done this, you can buy one here > bit.ly/4jLbfY or in the app.Thanks, ~Cat

@thetrainline my paper ticket got lost how can I get a new ticket.

@markhzll Hi Mark, Seats are applied to bookings automatically based on preferences and availability through the National Reservations System. This is managed by the operators, and we only have access to it if a passenger contacts us requesting an amendment to their seats. Thanks, -Leah

@thetrainline Why have you double booked seats on today's 1640 from GLC-EUS which were originally purchased on another site on 11th February, causing the original purchasers to be moved despite having limited mobility? Stop double booking seats, you don't deal with the fallout!

@SophMadden1 You're welcome. Take care. ~Lorcan

@thetrainline I had a journey booked from Liverpool lime street to Worksop. The 20:51 train from Liverpool was late which then made us miss our connecting train that departed from Sheffield at 22:43 and was also the last train home for us. How do I go about getting compensation?

@MrJNStringer Hi. please note that adding insurance doesn’t change the T&Cs of your tickets. You can check what’s covered and how to make a claim here > tinyurl.com/mr24ywav . Your mum can reach out to us via social media or find our other forms of contact here > bit.ly/4m0ZNK7 ...

@thetrainline - my mum has booked train tickets, CAR-EUS, on the 08:05 service on Sat (9th May), returning on Mon (11th May) departing at 12:40. She took out insurance as was not sure if this was a trip she could make, which now she can’t. It’s not letting her claim her refund?

@no2groom Please can you send a DM to discuss further? I'd also advise deleting your previous tweet as this contains personal booking information. Thanks - Gareth

@thetrainline Hi, I’m having trouble trying to get a ticket refund as you automated WhatsApp doesn’t recognise my problem.

@no2groom Hi there Steve, please can you send us a DM, and we can take a look into this for you. Thanks - Gareth

@marukusuru @trainline_it I can see that both bookings aren't identical. The tickets you have for your trip are non-refundable however, you can upgrade them to Base fares via your account. Thanks. ~Lorcan

@trainline_it I made a duplicate booking by mistake for the same passenger on the same train. I need to cancel first booking for 3 adults. The second booking for 2 adults and 1 child is the correct one. This was an accidental double payment. jmtax1110@gmail.com HR83B5

@ClarkeyX2 You're very welcome, glad I could help. Hope you have a great week. Thanks, ~Cat

@thetrainline how does this work out? All the trains cancelled, I get an email saying I will get a refund if I cancel my travel. Have to get picked up 35 miles away from home and I’m not eligible for a refund… sort it out.

@ClarkeyX2 As you couldn't complete your inbound journey due to service disruption, I've refunded half the value of your ticket. You'll receive £17.10 back into your account within 5 working days. Thanks, ~Cat