Toronto Hydro

Spring is finally here — Toronto, we earned this one. 🌱 As all that snow melts, remember: flooding risks rise this time of year. If you come across flooding: - Only enter flooded areas AFTER the power has been disconnected - Don’t use flooded appliances or outlets until checked by a qualified electrician

↩️ Tomorrow is the first day of spring! What are you most looking forward to about the change in seasons? 🌷

Hi Gary. Thanks for reaching out. Are you using a VPN by any chance? Even if it’s set to a Canadian location, VPNs can sometimes interfere with access. We recommend disabling your VPN and trying again. If the issue continues, please send us a DM with the exact error message you're receiving and/or a screenshot if possible, and we'll look into this further.

@TorontoHydro Can't log into your website. Says I can't log in due to security reasons. I am in Toronto. Can't view my bill.

Outage restored: Power has now been restored to all customers. We sincerely thank everyone for your patience as our crews worked through these extensive and complex repairs. This was a challenging situation, and we appreciate your understanding throughout the restoration process. If you’re still without power, please report it to our trouble dispatch team directly by calling 416-542-8000 (press 1).

Outage update: Our crews remain onsite and are working hard to restore power to impacted customers. We sincerely appreciate everyone’s patience and understanding while we safely complete these repairs. The repairs are complex and include replacing a significant segment of underground cable, requiring additional specialized crews and equipment to complete the restoration safely. Because of the complexity of the work involved, our estimated restoration time for this outage has been updated to approximately 5 a.m. tomorrow morning. We apologize for the impact to customers and understand how challenging it is to be without power for an extended period, especially through the evening and overnight. We are working hard to complete these important repairs, and advise that this is an estimate and may change as our crews make progress. For the most up-to-date information, please visit our outage map: torontohydro.com/outagemap

We’re currently responding to a power outage impacting customers in the Mount Olive area. At this time, affected cusmers should expect to be without power into the evening. The estimated restoration time is around 7 p.m., but this may change as repairs progress. This outage involves a complex repair, which is why restoration is taking longer than usual. We understand how disruptive it is to be without power, especially for an extended duration. Thank you for your patience as our crews work as quickly and safely as possible to restore service. For the latest outage updates, please visit: torontohydro.com/outagemap For safety tips during an outage, please visit: torontohydro.com/what-to-do-dur…

🔍 𝐂𝐀𝐒𝐄 𝐅𝐈𝐋𝐄 𝟎𝟑: 𝐓𝐡𝐞 𝐬𝐮𝐬𝐩𝐢𝐜𝐢𝐨𝐮𝐬 𝐭𝐞𝐱𝐭 A friendly “you’re eligible for a refund” message… or something more suspicious? 🕵️‍♂️ 𝐘𝐨𝐮𝐫 𝐦𝐢𝐬𝐬𝐢𝐨𝐧: Zoom in on the message and comment the clue that reveals the scam. Clue: Toronto Hydro will never ask customers to accept electronic transfers. Detectives, what’s the giveaway? 🔍💬 And don’t forget, we’re also giving away a JBL Grip Compact Bluetooth Speaker this month! Check out our pinned post on Instagram or Facebook to enter. 🎉 #FraudPreventionMonth #SpotTheScam #ScamDetectiveChallenge

@eddrass Hi there. Thanks for reporting. We’ve shared this information with our trouble dispatch team for further investigation.

@TorontoHydro Hi- this hole has been here for over a half a year, gradually getting deeper, most of the time without any marking like a traffic cone. After two escalations @311Toronto finally reported it’s Hydro’s. East side of Bathurst, just south of College. Thanks.

@markrmcqueen Hello Mark. Thank you for bringing this to our attention. We’ve shared this information with the appropriate team for further investigation.

@TorontoHydro FYI - a tree has fallen down and is leaning against the wires attached (west) to this new hydro pole.

UPDATE: This automated outage alert was triggered in error due to a technical issue. We apologize for the confusion and any inconvenience this may have caused.

⚠️ OUTAGE ALERT: A power outage is affecting parts of Ward 4 – Parkdale-High Park, impacting approximately 1,243 customer addresses. For real-time updates and estimated restoration times, visit our outage map: torontohydro.com/outagemap Note: This is an automated alert.

We have temporarily paused automated outage-posting after identifying a few posts that didn’t reflect accurate outage information. Our teams are fine‑tuning the tool now so we can bring it back soon, but in the meantime, we can confirm that our customers will still get up‑to‑date information through our outage map, email or text alerts, our 24/7 phone line, or by reporting outages through our live outage chat: torontohydro.com/outagehub

Snow? Again? Toronto, we’re dreaming of fresh air and spring vibes! Winter was a long haul but upgrading your home’s comfort doesn’t have to be. Heat pumps can keep you warm now and cool later — and with available incentives and low interest financing, this spring is the perfect time to make the switch. We’re here to help with personalized energy advice, guidance on heat pump incentives you may qualify for and information on how the @CityOfToronto’s Home Energy Loan Program can make upgrades more affordable. Connect with a Toronto Hydro energy expert by July 31 and you’ll be automatically entered to win one of SIX snow-melting $5,000 rebates toward replacing your old furnace with a heat pump. Start online here: torontohydro.com/heatpumpcontest #ContestAlert #WhenItDiesElectrify #TorontoSnow #ONStorm 🎁 Six (6) cash prizes toward a heat pump solution available to be won ($5,000 each) 📝 One (1) entry per household 🎲 Odds of winning depend on number of eligible entries received 🏠 Open to legal residents of Toronto (18+) 🧠 Skill-testing question required ⏰Contest closes July 31, 2026 at 11:59 p.m. 🔍 How to enter: Connect with a Toronto Hydro energy coaching expert 🔥 How to claim prize: Selected winners must install a heat pump at their eligible residence and email proof of installation to Toronto Hydro by November 30, 2026 Full contest rules: torontohydro.com/heatpumpcontes…

Outage restored: Power has been restored to all customers in the affected area. If you are still without power, please report it to our Trouble Dispatch team by calling 416‑542‑8000 (press 1).

⚠️ OUTAGE ALERT: A power outage is affecting parts of Ward 24 – Scarborough-Guildwood and Ward 25 – Scarborough-Rouge Park, impacting approximately 3,149 customer addresses. For real-time updates and estimated restoration times, visit our outage map: torontohydro.com/outagemap Note: This is an automated alert.

Outage restored: Power has been restored to all customers in the affected area. If you are still without power, please report it to our Trouble Dispatch team by calling 416‑542‑8000 (press 1).

⚠️ OUTAGE ALERT: A power outage is affecting parts of Ward 25 – Scarborough-Rouge Park, impacting approximately 820 customer addresses. For real-time updates and estimated restoration times, visit our outage map: torontohydro.com/outagemap Note: This is an automated alert.

Outage restored: Power has been restored to all customers in the affected area. If you are still without power, please report it to our Trouble Dispatch team by calling 416‑542‑8000 (press 1).

⚠️ OUTAGE ALERT: A power outage is affecting parts of Ward 25 – Scarborough-Rouge Park, impacting approximately 2,511 customer addresses. For real-time updates and estimated restoration times, visit our outage map: torontohydro.com/outagemap Note: This is an automated alert.

UPDATE: This automated outage alert was triggered in error due to a technical issue. We apologize for the confusion and any inconvenience this may have caused.

⚠️ OUTAGE ALERT: A power outage is affecting parts of Ward 12 – Toronto-St. Paul's, impacting approximately 567 customer addresses. For real-time updates and estimated restoration times, visit our outage map: torontohydro.com/outagemap Note: This is an automated alert.