Toronto Hydro

If a powerline falls on your car, knowing what to do can save your life. Stay inside whenever possible — and if you must exit, do it safely. #PowerlineSafetyWeek #SafetyFirst #PoweringSafety

Powerlines aren’t always as far away as they look. What should you keep in mind around powerlines?

Overhead powerlines are easy to miss, and we’ve learned that only 1 in 6 Torontonians know the correct safe distance when working near them. When working outdoors, remember to: - Stay at least 3 metres away from overhead powerlines - Keep ladders and tools the same distance away - Always look up before you start #PowerlineSafetyWeek #PoweringSafety #SafetyFirst #StaySafe

Powerlines run through Toronto’s streets, laneways and backyards — and recent insights show that half of Torontonians don’t know how far back to stay from downed powerlines. This #PowerlineSafetyWeek (May 11–17), we’re reminding Torontonians what to do if you spot a downed powerline: - Stay at least 10 metres back - Never touch or move it - Call 911 Always treat downed powerlines as live. When it comes to electricity, there are no second chances. Learn more: torontohydro.com/powerlinesafety #PoweringSafety #SafetyFirst #StaySafe

@311Toronto Thanks for flagging. We've shared this with our Trouble Dispatch team for investigation.

@Sandra_Cole44 @TorontoHydro please review. ^ff

@311Toronto Exposed wires/pole located in front of 672 St. Clair Avenue West Southside.

Outage restored: Power has now been restored to all customers. We sincerely thank everyone for your patience. If you’re still without power, please report it to our Trouble Dispatch team directly by calling 416-542-8000 (press 1).

Outage alert: We’re currently responding to a power outage affecting some customers in the downtown area. We know it’s difficult to be without power and we truly apologize for the inconvenience. Our crews are on site working to restore power as quickly and safely as possible. Thank you for your patience. For the latest updates, please visit: torontohydro.com/outagemap

@AC000000077 Hi there. Thanks for reporting. Our crews are currently on site working to restore power as quickly and safely as possible. We’re sorry for the inconvenience and appreciate your patience. For the latest outage updates, please visit our outage map: torontohydro.com/outagemap

Power outage in Downtown Toronto Richmond St W 🚨 Anyone else too also facing same issue ? @TorontoHydro

Morning sun, evening storm — classic Toronto. ☀️🌧️ Toronto weather can change fast. Being prepared means having what you need at home, just in case you’re without power for up to 72 hours. This Emergency Preparedness Week, take the 72-hour challenge and think about how your household would manage without power for up to 3 days: ✅ Do your emergency essentials make sense for the season? ✅ If you live in a condo or apartment, could you stay put if elevators are down? ✅ If you live in a house, is your basement protected during heavy rain? An emergency kit is a good place to start. Explore our Emergency Preparedness Hub for tips, checklists and guides to help you get prepared year-round: spr.ly/6010BBms1n We’re also running an #EPWeek contest on Instagram. Visit spr.ly/6011BBms1X and check our pinned post to enter. Contest closes May 11, 2026. Rules: spr.ly/6012BBms1k #EPWeek2026 #BePrepared #PoweringSafety

We have applied to the Ontario Energy Board for approval of a non-wires solution incentive mechanism to be applied to our Local Demand Response program. If approved, the incentive will be recovered through the clearance of our proposed Margin-on-Payment Incentive Deferral Account at our next rebasing application. Learn more. Have your say: torontohydro.com/regulatory-inf… Nous avons présenté une demande à la Commission de l’énergie de l’Ontario en vue d’obtenir son approbation pour un mécanisme d’incitation à l’utilisation de solutions sans fil qui sera appliqué à notre programme d’adaptation de la demande locale. S’il est approuvé, le mécanisme d’incitation sera recouvré grâce à l’approbation de notre compte de report proposé lié aux marges sur les paiements lors de notre prochaine demande de révision tarifaire. Renseignez-vous. Donnez votre avis: torontohydro.com/regulatory-inf…

Have you taken the @TTChelps’ Line 5 Eglinton Crosstown LRT yet? Powering the line took some serious behind-the-scenes electrical work from Toronto Hydro: ✓ Years of planning, coordination and construction support ✓ Complex electrical relocations to keep the project moving ✓ Power connections for 25 stations, tunnels, signals and key facilities ✓ System integrations and testing to prepare everything for service ✓ A 10 MW / 30 MWh battery energy storage system — our largest yet — for emergency backup power Huge shout-out to our teams and the many collaborators who helped bring this milestone to life for Toronto. #TorontoTransit #TransitTO #Electrification #PoweringToronto

@Odeirdie_Oh Hi Deirdre. Thanks for bringing this to our attention. We've shared with the appropriate team for investigation. If you can please let us know where you saw this, that would be helpful.

Our 2025 United Way campaign has received the United Way Excellence in Innovation Award, recognizing the creativity, care and commitment our employees brought to supporting their community. As part of the award, our team directed a $5,000 donation to @camhfoundation in support of vital mental health care services. Thank you to our employees for the impact you continue to create together. 💙 #MentalHealthAwarenessWeek #PoweringCommunity #UnitedWay #CommunityImpact #OwnTheOutcome

@MichaelGoldsbie @karinschnarr Our sincerest apologies for not circling back last night. Power should have been restored at 33 Sheppard Ave E as of shortly before 8:30 p.m. If you are still without power, please reach out to our Trouble Dispatch team at 416-542-8000 (press 1).

@karinschnarr @TorontoHydro Do you know if it's returned yet?

@TorontoHydro My building around Yonge-Sheppard still does not have power, but the outage no longer appears on the map on your website:

@smlg95600705 Thanks for sharing this feedback and we're sorry to hear that you weren't informed in advance. Power should already be restored, but please send us your address if you'd like us to look into this for you.

@TorontoHydro I don’t know what notice was given as our building is affected and we never got any notice

@TorontoHydro I am in a condo that is in the area in which there is an alleged planned power outage this evening. The bldg., stated they were not informed of such. Can you please confirm Queen to Front, Bathurst to Bay is the area of the outage?

@MichaelGoldsbie @karinschnarr Hi Karin and Michael. We've confirmed that power is restored to the majority of customers in the area but crews are still onsite wrapping things up. If you’re not back online shortly, please report it to our Trouble Dispatch team directly by calling 416-542-8000 (press 1).

@karinschnarr @TorontoHydro My understanding when I phoned Toronto Hydro is that while the outage itself is done, the building staff have to actually configure something. I spoke to the concierge at ~7 and they said they need to call in the building manager to come in, and the ETA for that would be an hour.

@karinschnarr @MichaelGoldsbie Hi Karin, thanks for reaching out. We’re looking into this for you and will be in touch soon.

@TorontoHydro @MichaelGoldsbie @torontohydro am at 33 Sheppard Ave and the power has been out since 1:05pm and we are no longer showing up on the outage map. Is there an estimated resolution time?

@TorontoFoodie Confirming this address should not be affected by the planned outage tonight. Thank you!

@TorontoFoodie Hi there. Impacted customers were provided with advance notice, but we’re double-checking for you and will circle back.

@TorontoHydro can you confirm if 370 King St West will be affected or not please? Thank you.