Nate Hartmann

@usbank Now I’m literally waiting in your waiting room to talk to a manager. Your banker was unable to confirm that the fax was received by your fraud department, but maybe your manager can help. @usbank is this really how you want to do business?

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience did not meet expectations, and we welcome the opportunity to learn more. You can call our customer service team at 800-USBANKS (800-872-2657) or if it's more convenient, feel free to DM with your name, phone number, and time zone and one of our team members will give you a call. Take care, ^Nathan

@usbank shockingly, your fax machines are not working. So, we’re going to go back before the 90’s into the 80’s and mail these documents. Really painful.

@usbank Your branch employee just told me she sent the fax but cannot confirm whether it was received. She doesn’t have a phone number to call, or an email, or anyway of confirming that fax went through. No kidding? Maybe that’s why the rest of the world stopped using faxes in 1998.

@usbank If you are genuinely interested in helping, why don’t you reach out to the @usbank Matton branch manager and see if you all can’t resolve this together.

@usbank I’m sitting in your branch in Mattoon, IL right now. I just had to educate your employee here that there are multiple fraud departments which she was not aware of. Neither was I, as a customer, which is one of my chief complaints about this process.

@usbank You can feel free to reach out to me at any time if you believe you have a real resolution. But I’m not interested in someone trying to placate me or try to make it look like @USBank is resolving customer complaints publicly when privately, they are not getting resolved.

@usbank While I appreciate the response, i don’t think you have the ability to help me. I want someone in your bank to actually figure out how to help me.

@usbank You have one of your personal bankers trying to figure out what department and person we need to speak with. I’ve been here for half an hour today. How do you think that process feels for your customers? Even your own employees can’t navigate within your system.

@usbank And I will not be calling your customer service team. They do not have the ability or empowerment to help me.

@usbank Thanks for trying, Nathan. I’m sitting at a branch now. Your employees don’t know what they are doing. Your fraud department is beyond incapable. What is it that you suggest you can help with?

@KcWeedologists @usbank This tracks. I think @usBank has lost its way.

@usbank having 3 employees working the lobby when there are no customers in the lobby....And then having 1 teller for a line of customers out the door is completely unacceptable. Then these 3 other employees just sitting there gossiping like wth

@mccarty0907a @AskUSBank Did you ever get your claim resolved? I’m a month and a half into the process and still waiting to receive the $15,000 stolen from me. Their agents are ok but their infrastructure is so outdated the agents can’t help like they want.

@AskUSBank US Bank has a processor named Megan working with your merchant on my fraud case. Another member of your debit card fraud team messaged her today before noon, and was told she would call me from 7015818350, which has not happened. Please help. USBank owes me $1865 NOW.

@brianlfrank @usbank Agreed. High level of incompetence at @usbank

@usbank - Went to apply for a credit card. Got a letter saying they need to "verify information." Called the number and waited 2 hrs. Called the customer support number and they had no idea and not their department. Equal parts incompetence and apathy. Avoid.

@wreckratz @usbank Yes, and if fraud occurs, @usbank has designed a system to protect their bank, not the customers who fraud was committed against.

Just a quick complaint - please don't use @usbank for your gift cards. I've had so many issues - fraud prevention (how do you do that on a brand new gift card), failed transactions, after receiving yesterday. I've had numerous gift cards from other companies with no issues.

@usbank You currently have a branch agent and a fraud agent on the phone with each other trying to figure out how to fax a document to each other lol. Your bank is burning money by being technologically inept.

@Chase @BMO @Huntington_Bank @PNCBank @BankofAmerica it’s not a high bar of service to clear. @usbank has organizational incompetence built into their policies and procedures.

@Chase @BMO @Huntington_Bank @PNCBank @BankofAmerica Any of you interested in a new customer? 7 active accounts that @UsBank is in the process of losing.

@Usbank Fraud Department only uses fax??? But your fax machines don’t pick up, lol. It’s 2026. Your employees try to help but they can’t navigate your rules or systems in a way that actually serves your customers. Top 3 worst customer experiences in my life.

@usbank Fraud Department only uses fax???? It’s 2026. On hold once again while your humans try to figure out a way around your machines. This is in the top 3 worst customer experiences I’ve had in my whole life.

@usbank your institutional incompetence has no bounds! Another fraud claim erroneously denied, this time with all intel in hand. It seems clear you have taken the power away from your employees to do the right thing. And, your actuarial algorithms are terrible at custom service.