U.S. Bank

Thank you for the additional details, Kenny. We're unable to preform account maintenance via social media. I understand calling internationally can be challenging. Our Cardmember Services can be reached collect by calling 1-701-461-2170. If you are unable to call, you can also sign-in to online banking to chat with a team member. Instructions for Chat are located here: usbank.com/customer-servi…. Hope that helps. ^HJ

@AskUSBank Hi @AskUSBank, I am currently traveling outside the U.S. and am unable to call customer service. Could you please send me a Direct Message or advise me on how to contact your team securely? Thank you

@AskUSBank, I need assistance with updating the Korean Air SKYPASS number linked to my U.S. Bank SKYPASS Visa Signature card after Korean Air consolidates my SKYPASS accounts. Could you please send me a Direct Message or advise me on how to contact your team securely?

Hi there, Will. Thank you for reaching out to U.S. Bank. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you’d like to continue the conversation, a team member would be happy to connect with you. Please DM us with your name, phone number, and time zone when convenient. We appreciate your feedback. ^Ryan

@AskUSBank Standard customer service has failed to resolve my issue and I cannot get a straight answer. I need a manager from the executive escalation team to contact me immediately.

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you’d like to continue the conversation, a team member would be happy to connect with you. Please send a DM with your name, phone number, and time zone when convenient. Kind regards, KC

@AskUSBank US Bank has a processor named Megan working with your merchant on my fraud case. Another member of your debit card fraud team messaged her today before noon, and was told she would call me from 7015818350, which has not happened. Please help. USBank owes me $1865 NOW.

@challahman Hello, Philly. Thank you for sharing your feedback about the transition. If you have any questions about your new card, please don't hesitate to let us know. We're happy to address any concerns you have. Kind regards. ^Heather

Wtf @amazon @AmazonHelp @usbank @AskUSBank I got this generic credit card info for a USbsnk card I didn’t order nor authorize for my business. Freaking out because I thought it was fraud or fraudulent credit request. Turns out Amazon business card switching from Amex to Mastercard USbank without any kind of notice. Really not ok.

Hi there. Thank you for taking the time to share your feedback with us. We understand that your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more about your experience. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to send us a DM with your name, phone number, and time zone at your convenience. We look forward to your response. ^Ray

@AskUSBank Hello, my business card (STN, INC.) has a misspelling of my name. I cannot activate it or access my funds. This has been unresolved for a month. Please help me fix this.

Thank you for taking a moment to reach out to us, Kathleen. We understand that you’re having trouble accessing online banking. Please call our Online Banking Tech Support at 800-987-7237 so they can review your online profile and troubleshoot. I hope this information is helpful. All the best, ^Nathan

@AskUSBank I have a personal checking account and am signer on a business account…any idea why I can’t link the two on my iPad. I can on iPhone and windows laptop. Maybe a setting that I don’t recognize?

@beachn_brunette Hello Michelle. We’re sorry to hear that you’re having trouble accessing online banking. Please call our Online Banking Tech Support at 800-987-7237 so they can review your online profile and troubleshoot. All the best, ^Nathan

@AskUSBank I just got a new phone and transferred all of my apps to it. I tried to log in to your app, but it says that someone else is using my phone number and to use a different phone number with your app on this new phone. Can you please help with this?

@brent_kellogg Thank you for the update, Brent. We understand that long waits can be frustrating and are happy you were able to get the assistance you needed. We truly appreciate your feedback and look forward to improving your experience in the future. ^Ryan

@AskUSBank Thanks! 20 minutes wait, Grrr, but problem solved thanks to a very patient with me USB rep.

@AskUSBank Your android phone app is malfunctioning. After entering password and pressing LOGIN the app crashes and msg appears that I took too long to Longin. Please fix this. It's my only way to deposit checks.

@elizf461 Thanks for reaching out to share your feedback, Eva. We're disappointed you don't like the new update. We take all recommendations seriously & use them for future considerations. If you need any assistance, please call Online Support @ 800-987-7237. Thank you. ^HJ

@AskUSBank this new view is horrible on the app. Being able to see the balance after each transaction is gone. Does anyone have a recommendation for a GOOD bank?

I'm sorry to hear you are upset with fees that have been assessed to your account. An overdraft fee is only charged if your account is left more than 50.01 negative at the end of the day. Any transaction that brought it negative would see a 36.00 fee the following morning. We automatically set all account overdraft coverage to No; this will prevent overdraft fees on your daily check card purchases. Customers have the option to change this selection to Yes, which then allows their account to go into negative. It sounds like you have selected this choice on your account. We'd be happy to review your account and explain our process further and make sure you're taking advantage of the tools we offer to help manage your account. If you'd like, please send a DM with your phone number and one of us will call you directly. Thanks. ^HJ

@AskUSBank once again you charge me a fee overdraft when my account has money it...This is ridiculous I just happen to check!! How can you have an overdraft when you habe money??? #crooks #smh #feez_da_popstar

@braveheart885 Thank you for reaching out about this, Brian. We are happy to review this with you to see how we can help. Please send us a DM with your phone number and any other information that you would like to add, and we will gladly reach out. All the best. ^Ray

@AskUSBank just curious why you all decided to falsely advertise transfer partners for the altitude reserve then never follow through with adding them?

Good evening, Casey. We understand that you have questions about your credit card and when you will be able to use it. We understand the stress that not being able to use an account can bring. Please reach out to us at 800.285.8585 to speak about your card in more detail. Our Cardmember service team would be happy to look into the matter with you further. All the best, ^Tevin

@AskUSBank how is it #legal for you to withdraw my payment from my checking account on . Monday, and then tell me I don't have access toy credit card until Tuesday? How is that not #theft? My money is in your hands, and you are NOT allowing me to use the CC.

@cardoni Good morning, Greg. We're sorry to hear you are still in a lot of pain. I recommend that you contact Matrix and let them know about the situation. They are the best to advise what the next steps are. I hope that helps and you have a smooth recovery. Warm regards. ^HJ

@AskUSBank @usbank Hello, I'm a USB employee out on medical leave, and my 12 weeks are coming up soon. I'm wondering what I should do! I'm still in a lot of pain and don't feel like I can return to work.

Thank you for following up, Frank. We understand that you have recently filed a dispute or fraud claim on your account and are awaiting assistance. If you'd like a team member to contact you directly, please DM us with your name, phone number and time zone. To speak with a representative about your recent claim, please contact our Fraud and Disputes Intake team at 877-595-6256. Kindly, ^Ryan

@AskUSBank Already Talked with ur "reps" about several unauthorized charges $(200). How does that happen, even with a "frozen" credit card? U.S. Bank preferred to pay a fraudulent Co. than listen to me. ByeBye U.S. Bank/Kroger, snip snip.

@AskUSBank Why has the U.S. Bank/Kroger Card turned to POISON??

@MommyJenna Thank you for reaching out to us., Jenna. So we can make sure we give you the most accurate information, would you mind sending us a DM with the details of the letter you received? We look forward to hearing from you. All the best, ^Nathan

@AskUSBank I received a letter to contact customer authentication department but I want to verify the number given as valid.

@entfremden Good morning. We're sorry to hear it's come to this. If you'd like to share details about your experiences with us, please don't hesitate to send a DM. We're happy to address any concerns you have. We hope to hear from you again soon. Kind regards. ^HJ

Thank you for reaching out. We understand it can be confusing when promotional progress isn’t clearly reflected or visible, especially after completing the required steps, and a direct review is needed to confirm your current status and eligibility. If you’d like help confirming your bonus progress, please contact 800‑872‑2657 or send us a DM with a phone number where you can be reached so a representative can review your account. ^ James

@usbank @AskUSBank I signed up for a checking account using the promo I listed back in april. I have made numerous direct deposits and have been able to track the progress of the bonus via a button that said "track" right below my account.

Thank you for taking a moment to reach out to us, Joshua. We are concerned by your comments, and we would like to learn more about your interaction. Please send us a DM with your phone number, and any additional details. A Social Media Ambassador will follow up with you directly. We look forward to speaking with you, and helping in any way that we can. Kindly, ^Nathan

@AskUSBank literally only use you guys for my jobs anytime pay feature… this bank is absolute trash. Homophobic phone reps. Blatantly lying about technical issues. If you use US bank . Stop. You’re better off keeping your money in a @crackerjackUSA box in your pantry.