Uber Freight

AI is part of nearly every logistics conversation. But how do leaders determine whether deployments are actually improving outcomes? On July 15 at the @FreightWaves Supply Chain AI Symposium in Chicago, @Val Marchevsky will outline how shippers can capture measurable, bottom-line value from their technology investments. He will sit down with Julie Van de Kamp for a keynote discussion detailing the practical applications of AI across complex freight networks. Catch the fireside chat at 9:50 am CT: live.freightwaves.com/supply-chain-a…

Hi, We truly apologize for this frustrating experience. You should never have to wait over an hour for a delivery, let alone receive a cold meal. We completely understand your disappointment and are prioritizing this to ensure it is resolved correctly. Please DM us the email address and mobile number linked to your account and some additional details about your issue/enquiry so that we can further assist you.

@ubereats_uk yet again the delivery service for McDonalds is unacceptable. My order was placed at 16.27-ready to be collected at 16.30 but sat there getting cold until a driver could be located. 17:40 my ordered arrived COLD!!

There's a different kind of buzz in the Monterrey office this week. ⚽ As the FIFA World Cup captures the attention of fans around the world, our team found a way to bring that energy to the freight floor. Moving freight is a fast-paced and complex job, but great food, plenty of football spirit, and some friendly rivalry gave everyone a chance to connect while keeping goods moving. A huge thank you to the local leaders and organizers who pulled this off!

What happens when teams are given the freedom to solve real logistics challenges? This year's Hackathon winners tackled opportunities that could help teams move faster, work more efficiently, and get more value from the data they use every day. Congratulations to our winning teams, which included Sara Blair, Dan McQuillan, Max McCarthy, Evan Rodrigues, Gowtham Jayavel, Jon Rydburg Shailesh Kumar, Shiva Pandey, Manshi Kumar, Jaiteerth Patwari Rutvi Vipulkumar Vasan, Vikram Vathsavai, Prashanth Badam, Chu-Chi Ng, Harshika Vanjani, Anil Maharjan, Vinh Tran, Jahnavi Jayanthi, Angelo Sense, and Julie Girenko! Thank you all for the creativity, execution, and builder mindset you brought to our 2026 Hackathon!

Shippers are often focused on today's transportation costs, but effective planning requires looking beyond current market conditions. As truckload conditions tighten and peak season arrives, the window to secure favorable intermodal rates is narrowing. For shippers looking to balance cost, service, and network resilience, now is the time to assess their intermodal strategy. Here's what we're seeing in the market today and the actions shippers can take: uberfreight.com/en-US/blog/why…

Cargo theft may be making fewer headlines, but the risk hasn't gone away. In fact, while total theft incidents have edged down, the financial impact hasn't. Bad actors are shifting their focus to higher-value freight, new geographies, and increasingly sophisticated methods of gaining access to transportation networks. For shippers, that means yesterday's fraud prevention playbook may not be enough. From evolving fraud risks to cross-border freight patterns, our Q2 Market Update webinar explores the trends supply chain leaders should be watching most closely as they prepare for H2. Hear from Chris McLoughlin, VP of Risk & Compliance, in the clip below, and check out the full webinar: youtube.com/watch?v=9P-m4r…

There's no shortage of AI ideas. The harder part is turning those ideas into tools that actually solve meaningful customer problems. For Uber Freight's 2026 Hackathon, we challenged cross-functional teams to focus on a single question: What value can we add for shippers and carriers now? Over 10 days, teams built working AI prototypes designed to reduce manual work, simplify decision-making, and improve operational efficiency. Every solution had to be demoed live and stand on its own commercial merits—no slide decks allowed. The goal is to solve customer problems, not just build with AI. Nearly 65% of the prototypes are now advancing to production, demonstrating how quickly promising AI ideas can move when they're built around real operational needs.

When capacity tightens, it can be tempting to rethink the entire RFP process. But more bid events do not always mean better outcomes. Nathan Adams, VP of Transportation Procurement at Uber Freight, shares why shippers may be better served by staying on schedule, isolating critical lanes early, and giving carriers the operational clarity they need to price accurately. For more shipper recommendations and insights on today's freight market, explore the Q2 Market Update: uberfreight.com/en-US/resource…

Every year, produce shippers expect the market to follow a familiar cycle: volumes climb through spring, peak in summer, and ease off in fall. This year is different. The market isn't following the typical cycle—and it's on track to be the hardest season since 2021. Several forces are pushing conditions beyond seasonal norms, making now the time for shippers to act. Find out what's changed and how to get ahead before it impacts your operations: uberfreight.com/en-US/blog/pro…

Most freight networks are constantly being adjusted. Fewer are being assessed end to end. That gap can make it harder to see where cost is leaking, where service issues are structural, and which changes will actually move the business. Join Uber Freight experts Derek L. Browning and Dave Young, alongside Marlene Clark of EssilorLuxottica, for a SupplyChain360 webinar on June 16 to learn how network assessments can help your team turn lane, mode, carrier, and exception data into practical cost and service opportunities. Register here: app.livestorm.co/supplychain360…

If you're a shipper trying to plan for the second half of 2026, the market isn't giving you much time. Multiple pressures are hitting simultaneously, and unlike previous market cycles, these aren't expected to reverse quickly. With capacity tightening and costs rising, the window to adjust H2 strategies is narrowing faster than most shippers realize. Find out what's driving each of these pressures and what to prioritize now: uberfreight.com/en-US/blog/q2-…

Protecting H2 margins may come down to how quickly shippers act. Fuel costs, shifting capacity, and new tariff refund opportunities create pressure points that can impact planning, procurement, and network strategy. The bigger question is which actions will matter most in the months ahead. Get the market insights and shipper recommendations: insights.uberfreight.com/hubfs/UberFrei…

Shippers are heading into H2 with more questions than answers. Where is capacity tightening? How should teams think about rates? Which modal shifts are worth watching before procurement decisions get locked in? Tomorrow, Mazen Danaf, Nathan Adams, and Peter Rio will break down the market dynamics shaping the second half of the year and what they could mean for shipper strategy. Join the Q2 Market Update webinar: web.cvent.com/hub/events/447…

Hi, It is completely unacceptable that you are sitting there with a ruined, soggy £25.00 meal covered in a spilled drink, and our app added insult to injury by locking you out of getting help over a broken photo upload button. There is nothing more infuriating than paying your hard-earned money for food you can't even eat, only to have a technical glitch treat you like you're doing something wrong just because a photo failed to attach. You shouldn't have to fight a broken app interface to get basic accountability for a botched delivery. I validate your anger completely—this is incredibly frustrating, and I am stepping in to override the system right now. Please DM us the email address and mobile number linked to your account and some additional details about your issue/enquiry so that we can further assist you.

@UberEats your customer service is appalling. I've just paid £25 for a meal that was covered in my drink and because a photo didn't upload I now can't get any help. Utterly ridiculous

@FranciscoHnz ¡Hola! Nos pondremos en marcha a revisar lo sucedido, te pedimos que sigas nuestras redes sociales para poder darte una mejor atención y envíanos un DM con tu información. Estamos aquí para ayudarte.

O sea, pedí un priority y me dicen que si en 60 segundos no lo tengo, me darán prioridad. Me consiguen el otro pero ya sin descuento porque solo aplicaba al servicio anterior. No pues sí, qué gran servicio de @Uber_MEX.

Un día cualquiera pidiendo un Uber: pido un Uber priority, me dicen que por ser cliente frecuente (algo así) tengo un descuento y que llega en 2 minutos. Va. 2 minutos después me dicen que no, que llegará en 8 minutos. A los 4 minutos me dicen que ya no, (sigue)

As fraud tactics and operational scrutiny continue rising across the freight industry, the importance of continuous monitoring, strong operational oversight and industry coordination has never been greater. Uber Freight was honored to be recognized by @FreightWaves in the 2026 Fraud Fighters Awards for efforts supporting operational integrity and fraud mitigation across our freight network. Our approach combines ongoing carrier monitoring, layered operational safeguards, compliance tooling and collaboration across the broader freight ecosystem to help customers navigate an increasingly complex operating environment. We’re grateful to the teams, partners and industry organizations working every day to strengthen the resiliency of the freight network. Congrats to all of the companies recognized this year: freightwaves.com/news/freightwa…

The freight market continues to shift heading into the second half of the year. Join Uber Freight experts Mazen Danaf, Nathan Adams, and Peter Rio on June 4 for our Q2 Market Update webinar as they break down the latest signals across rates, capacity, modal trends, procurement strategy, and shipper planning. Drawing on insights from one of the world’s largest managed transportation networks, the team will share what they’re seeing in the market today—and what shippers should be preparing for next. Register here: web.cvent.com/hub/events/447…

Economic headwinds, fluctuating capacity, and pricing volatility continue to test global supply chains. Navigating these disruptions in today’s freight market requires strategic foresight—do you have the insights you need? Join Uber Freight experts on June 4 for our Q2 Market Update webinar. Drawing on data from our own network, they’ll break down the latest market disruptions, rate and modal trends, and share actionable guidance to help shippers prepare for the months ahead. Register here: web.cvent.com/hub/events/447…

Hi, It is incredibly insulting to work for your money, spend £40 of it on a treat, and then be forced to choose between eating cold, soggy rubbish or going hungry Please DM us the email address and mobile number linked to your account and some additional details about your issue/enquiry so that we can further assist you.

@Uber can you kindly go fuck your nan and while there im charging you £40 because even though its cold and soggy we dont issue a refund. Got an issue with that? feel free to contact our AI support that thinks its human. #knockedoutdeliverydriver

@Uber just posted strong Q1 earnings 💪and there's a lot to feel good about @UberFreight, too We outperformed on gross bookings  - returning to growth for the 1st time in 2 years, to quote @dkhos - and maintained cost discipline in a market that was working against our margins.