Uber Freight

Economic headwinds, fluctuating capacity, and pricing volatility continue to test global supply chains. Navigating these disruptions in today’s freight market requires strategic foresight—do you have the insights you need? Join Uber Freight experts on June 4 for our Q2 Market Update webinar. Drawing on data from our own network, they’ll break down the latest market disruptions, rate and modal trends, and share actionable guidance to help shippers prepare for the months ahead. Register here: web.cvent.com/hub/events/447…

Hi, It is incredibly insulting to work for your money, spend £40 of it on a treat, and then be forced to choose between eating cold, soggy rubbish or going hungry Please DM us the email address and mobile number linked to your account and some additional details about your issue/enquiry so that we can further assist you.

@Uber can you kindly go fuck your nan and while there im charging you £40 because even though its cold and soggy we dont issue a refund. Got an issue with that? feel free to contact our AI support that thinks its human. #knockedoutdeliverydriver

@Uber just posted strong Q1 earnings 💪and there's a lot to feel good about @UberFreight, too We outperformed on gross bookings  - returning to growth for the 1st time in 2 years, to quote @dkhos - and maintained cost discipline in a market that was working against our margins.

At Uber Freight, carriers are a critical part of how we deliver consistent outcomes across our network. Each year, we recognize the carriers who not only move freight reliably but also help improve performance across lanes, modes, and customers. Our 2025 Carrier of the Year Award winners represent a diverse set of carriers, from owner-operators to large national fleets, who deliver strong, measurable results and contribute to a more connected, efficient freight network. Congratulations to all of this year's winners, and a big thank you to every carrier in our network. Your work keeps supply chains moving and enables better outcomes for our customers every day. Head to our blog to see the full list of winners: uberfreight.com/en-US/blog/ube…

Cross-border freight between the U.S. and Mexico is becoming more complex, making early planning essential for shippers to stay ahead. While nearshoring is driving demand, capacity is tighter than it appears. Much of what looks available is concentrated in high-security, high-compliance corridors. Combined with a growing shortage of drivers, increasing carrier onboarding timelines, and evolving compliance requirements—the time to solidify a strategy is now. At Uber Freight, our cross-border experts are seeing three trends: 1. Shippers are procuring earlier than usual: Mini-bids and early Q3 planning are signaling that the market expects further tightening. 2. Freight flows are regionalizing: Northwest lanes are increasingly electronics and machinery; northeast lanes skew transportation equipment and metals. 3. Policy and compliance are reshaping freight strategy: Evolving requirements, like MVE, are increasing complexity, costs, and the need for audit-ready operations. What should shippers do now? Lock in capacity before you need it, build a diversified carrier base with proven compliance track records, and stay flexible on pricing and routing as the market shifts. For more cross-border insights, check out our Q1 Market Update Report: insights.uberfreight.com/hubfs/UberFrei…

"Hi, Sincerest apologies for the missing item in your order. We know that when you're hungry and counting on a complete delivery, even one missing item is a major frustration. Please DM us the email address and mobile number linked to your account along with more info about the issue you've faced so that we can assist ASAP.

@ubereats_uk £2.98 refund for a £10 item missing that I had to reorder and pay extra delivery fees is not fair compensation. Uber one cancelled, customer lost...

Partnership at scale looks different. It’s not just about moving freight. It’s about building a more connected network that can support shifting demand, multiple modes, and long-term growth. Here’s how that shows up in practice with @SamsungUS: “Uber Freight has evolved from a capacity provider into a true strategic partner—consistently delivering cutting-edge, innovative solutions across our network. From intermodal and dedicated operations to overseas support, they act as a seamless extension of our team. Together, we’ve scaled critical parts of our supply chain, and we’re excited about what we’ll continue to build next.” Matt Do, Director of Transportation, Samsung Electronics America See how we support strategic capacity at scale: uberfreight.com/en-US/solution…

Shipment sizes are shrinking and more freight is moving across shared-capacity modes. The economics that once made full truckload the default are shifting, and networks designed around a single mode are absorbing the cost of that mismatch. The shippers managing this transition most effectively are running FTL, LTL, intermodal, and spot as one connected system. Here's what that looks like across three layers: 1. Strategic layer: Establish the framework. Annual bid events, core carrier selection, and high-level mode mix set the foundation. This is where long-term cost and service targets get locked in and where the parameters for every decision that follows are defined. 2. Tactical layer: Adjust as conditions shift. Quarterly or monthly lane adjustments based on volume changes and performance data keep the network calibrated between strategic events. This is where mode eligibility gets reassessed and where lane-level corrections compound into network-wide savings. 3. Operational layer: Execute in real time. Spot coverage, re-routing, mode shifts, and service recovery happen at this layer. But in a connected network, those decisions draw on the strategic and tactical framework above rather than starting from scratch each time. When these layers work together, shippers can flex between FTL, LTL, intermodal, and spot as conditions change without losing control of cost or service. Read more about how shippers are putting these strategies into practice in the new logistics playbook for 2026: uberfreight.com/en-US/blog/new…

@simppath Sorry for hearing that you faced an issue with your order, Rochelle. Please DM us your order ID, so that we can make things right.

@Uber_RSA @Uber_Support @UberEats I cant believe this i contacted you guys a day after for a refund since i received the wrong item.

Hey Abhishek, In order to investigate further, we would request you to share contact details used to request the ride along with the date and time of the trip via Direct Message. To help us process a Fare Review, please confirm the amount paid and whether it was via cash or digital payment. If you paid digitally, kindly attach a screenshot of the transaction for our reference. We will investigate and follow up with you as soon as possible. We'll follow up.

Hey @Uber_Support, is this how your promo codes work? Booked a ride in Patna today, app showed a final fare of ₹0. The driver completely ignored the app, misbehaved with me, and extorted ₹90 at drop-off. Need a refund and strict action @Uber_India #Uber Uber Id - 7061816269

Fuel prices are surging, and shippers can no longer simply pass along costs. The question now is: How do you structurally use less fuel while protecting yourself from overpaying during volatility? At Uber Freight, we connect data, capacity, and execution across our network to better identify options as conditions change. Here's what we're recommending to customers right now: 1) Shift the right lanes to intermodal to reduce costs and cut emissions. 2) Separate fuel from linehaul and enforce a fuel matrix. 3) Increase trailer utilization to reduce fewer half-empty loads. 4) Design for consolidation, not just speed. 5) Engineer out empty and waste miles that add unnecessary costs. 6) Evaluate low-emissions and EV options where it makes sense. 7) Use data to continuously rebalance your mode mix and utilization strategy. Learn more in our latest blog: uberfreight.com/en-US/blog/bey…

The end of the quarter is coming up fast, making now the perfect time to plan for what comes next. In our Q1 Market Update, we break down the latest market data and share practical steps shippers can take to navigate disruptions and build a more flexible, resilient network. Watch the replay to learn more ⬇️ youtu.be/4sB2BC3qXqc

Awesome few days on the ground with the @UberFreight team and some of our valued customers The business has great momentum thanks to @RebeccaTinucci and her LT. I’m more confident than ever we’re going to surprise folks with the impact we’re going to have modernizing logistics

@isimsiznota Hi, Please DM us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.

Closing out a great week in Chicago with the Uber Freight team. Our leadership group spent time together deepening our strategy for the year ahead; we hosted a Women in Leadership conversation with customers and executives, and the company gathered for our Global All Hands. Thanks to @Uber President & COO @andrewgordonmac for joining @RebeccaTinucci for a fireside conversation with the team, always valuable to connect leadership across the broader Uber platform.

Complexity is the theme of 2026. With average U.S. tariffs at their highest levels since 1943 and cargo fraud rising 11% industry-wide, shippers are being forced to rewrite their playbooks in real-time. Shippers are responding by shortening planning cycles and leaning into flexibility to navigate a "downward bias with high volatility" market. In our latest report, we break down the key takeaways from the Uber Freight Q1 Market Update, from the impact of Middle East tensions on fuel to the 40,000 annual carrier exits we’re projecting. Read it here: uberfreight.com/en-US/blog/fre…

It’s long been standard in logistics for people to review almost every document in the payment process. That work is repetitive, time‑consuming, and takes teams away from the issues that actually need their judgment. We built DocAI to change that. DocAI automatically reviews and verifies shipment documents, checking each one against shipment data in real time and moving it forward for payment when everything matches. No manual review for routine cases just faster, more consistent processing. The result: ✔️ Faster carrier payments ✔️ Higher billing accuracy ✔️ 100% document audit coverage ✔️ More time for our teams to focus on complex issues, not paperwork This is operational transformation from the inside out. See how DocAI is reshaping our payment and audit engine: uberfreight.com/en-US/blog/fro…

Today, Uber Freight celebrates 115 years of International Women’s Day. Women make up about 41% of the global supply chain workforce (Gartner) yet remain underrepresented in executive and operational leadership roles across logistics. At Uber Freight, our Women+Allies ERG is committed to ensuring equal opportunities for women within our organization's leadership and the broader logistics community. We celebrate the work women do in our community today, and throughout the year. #IWD2026

We understand how upsetting this situation must be We acknowledge that you’re reaching out on her behalf, but for security and privacy reasons, we can only discuss account specifics with the primary account holder. To move forward, please have your sister contact us directly from her account so we can verify her identity and assist further. We appreciate your help in keeping her data safe.

Last month, @FMCSA finalized updates related to non-domiciled CDLs and English Language Proficiency, effective March 16, 2026. These updates are expected to reduce the supply of CDL drivers available in the freight market. While the full impact will take time to assess, shifts in market conditions reinforce the importance of disciplined planning. For shippers, that can mean: • Actively tracking market shifts and routing guide performance to identify where issues are emerging. • Making targeted, lane-specific adjustments rather than redesigning entire networks. • Strengthening carrier relationships to become a true “shipper of choice,” prioritizing long-term partnerships over transactional moves. • Evaluating contract strategies and pricing structures, including flexible index-based approaches that protect service levels. By staying focused on operational fundamentals and proactive planning, shippers can remain resilient as the market continues to evolve in 2026 and beyond.