Uber | Uber Eats Germany

Hi there, We’re so sorry to hear that your order never made it to you. We know how disappointing it is to be left waiting for a meal that doesn't arrive, and we'd like to look into what happened right away. Could you please DM us your account email and mobile number along with your order ID? Once we have those details, we’ll do our best to get this resolved for you.

@Uber_Support ordered food in Munich, food was not delivered but it shows as delivered on the app. Trying to get in touch with support on the app but no resolution yet.

@meeanilreddy We are ready to look into this for you. Kindly DM your email address and the mobile number linked to your account, and we will be more than happy to assist you. Thank you for your patience.

@Uber_Support Furious Uber has stolen 5.17€ from me EVERY MONTH for 6+ months without ANY justification, no rides, nothing! This unauthorized recurring charge has added up and I never agreed to it. #Uberscam ? 1/2

@Bhawik9915 We are ready to resolve this for you. Please DM your email and phone number associated with your account and as well as, a brief about your issue, so we can help you further. twitter.com/messages/compo…

@Uber I'm from germany. You guys charging me every month since last year for god knows what service. I tried to contact your customer service just to experience the worst assistance ever. Could you just for once sort it for me before i lose my mind and opt aggressive ways??

@jowiej Hallo, wir sind bereit, dies zu prüfen. Bitte senden Sie uns Ihre E-Mail-Adresse und Ihre Handynummer, die mit Ihrem Konto verknüpft sind, damit wir Ihnen helfen können. Wir freuen uns auf Ihre Antwort.

@UberEats is it normal that when I do not get my order deliverd due to your driver giving mine to the previous client, I do NOT get my full refund? I paid 44,74euro and got 39,75euro back. Sure you do not need my 4.99 with the commision you take from restaurants.

Hi there, we’re sorry to hear you’re having trouble with your documents in Germany. To protect your personal information, we can only discuss account-specific details via Direct Message. Please follow our account to enable the DM option, or for faster assistance, reach out to us directly through the 'Help' section of your Uber app. Once you've followed us, send us a message with the email address associated with your account so we can take a closer look.

@Uber_Support @Uber_Support I have an issue with my documents in Germany and I can't send you a DM. Could you please enable direct messages so I can share my details?

@Skinny632522 Hi there, please send us email address and mobile number linked to your account along with more info about the issue you've faced in a private message now so that we can assist you. twitter.com/messages/compo…

@UberEats I can’t dm you tho

@Uber_Support hi, I was supposed to get the Disney plus promo however it wasn’t emailed to me. Can this please be sorted thanks

@ch33hau Sorry to hear about the trouble, Chee. Kindly note that we've responded to your concern via DM. Please check.

@Uber_Ger Is this reply just for PR purpose? I DMed 9 hours ago, no responses so far. For a case happened during the weekend, no one has 5 minutes checking the logs, but rather blame the mistake to customers? Good business model 👌

⚠️ Scam Warning for @UberEats users in Germany ⚠️ Watch your bank notifications. App showed a total of €34 at checkout (Buy 1 Get 1), but instantly charged my card €64. Now @Uber_Support claims it's "my mistake" and refuses to refund the unauthorized difference.

@ch33hau Hi, please send us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.

@UberEats @UberEats You asked me to DM you, but the option is blocked because you do not follow me, and your settings won't allow it.

@mtsmith2010 We're ready to look into this. Please send us a private message with more details about your issue along with the mobile number and email address linked to your account so that we can assist you.

@McDonaldsUK @UberEats This isn’t how a drink should cone is it? Lid off and half the contents spilt

Hallo, wir helfen dir gerne weiter! Wenn du möchtest, kannst du uns gerne eine DM mit deiner Frage oder deinem Anliegen und die Kontaktinformationen (E-Mail-Adresse und Mobiltelefonnummer) deines Kontos schicken. Wir werden unser Bestes tun, um dir behilflich zu sein. Liebe Grüße Dein Uber/Uber Eats-Team

@Uber_Ger @Uber_Support Eure IT+Support sind ein Witz: Uber Eats blockiert die Stornierung einer nie gelieferten Bestellung, PayPal erstattet mir nach Prüfung 42,04 €, aber ihr behauptet weiter eine offene Zahlung und sperrt mein Konto. Copy&Paste-Antworten only.

@grkmoztrk Hallo, wir haben uns diesbezüglich per DM bei dir gemeldet. Vielen Dank

2025 soll schneller kommen, ich kann die ganzen Konzerte nicht abwarten 😫

Hallo, wir helfen dir gerne weiter! Wenn du möchtest, kannst du uns gerne eine DM mit deiner Frage oder deinem Anliegen und die Kontaktinformationen (E-Mail-Adresse und Mobiltelefonnummer) deines Kontos schicken. Wir werden unser Bestes tun, um dir behilflich zu sein. Liebe Grüße Dein Uber/Uber Eats-Team

@Uber_Ger hallo Team. Meine Bestellung wurde nach einer Stunde storniert, der Fahrer hat die Pizza auf Restaurant die Pizza abgeholt und selbst eingesteckt. Mit dem Chat bei euch bekommt an ja bekanntlich nur Textbausteine, daher keine Hilfe. Die Dauer ist bereits ehr als doppelt

@zoe_txx Hello, we're happy to help! If you like, feel free to send us a DM with your question or concern, along with the contact information (email address and mobile phone number) associated with your account. We'll do our best to assist you. Best regards, Your Uber/Uber Eats Team twitter.com/messages/compo…

@trickstopro Hello, we're happy to help! If you like, feel free to send us a DM with your question or concern, along with the contact information (email address and mobile phone number) associated with your account. We'll do our best to assist you. Best regards, Your Uber/Uber Eats Team twitter.com/messages/compo…

@Vivekv_21 Hello, we are happy to help you! Please send us the contact information (email address and mobile phone number) for your account via DM. We will then pass it on to our colleagues in the support team, who will take care of the matter.

@Uber_India @Uber_Support @Uber @Uber_Ger I took ride on 10th Oct 25 from, Rheinstraße 31, 60325 Frankfurt to Terminal 2, 60529 Frankfurt am Main, Germany. My fair was €47.35 and I paid € 50 cash to the driver. However now it is showing that I have paid €22.35 short. HELP.

Hallo, wir helfen dir gerne weiter! Wenn du möchtest, kannst du uns gerne eine DM mit deiner Frage oder deinem Anliegen und die Kontaktinformationen (E-Mail-Adresse und Mobiltelefonnummer) deines Kontos schicken. Wir werden unser Bestes tun, um dir behilflich zu sein. Liebe Grüße Dein Uber/Uber Eats-Team

@laberblah Hallo, vielen Dank für deine Nachricht. Wir stehen dir gerne per Privatnachricht zur Verfügung, um dir zu helfen. Zögere nicht, uns zu kontaktieren.

@Uber_Ger hackt es eigentlich bei euch? Ich hab ja Verständnis, dass mal 5 oder 10 Minuten Umweg gemacht wird, aber dass der Fahrer 5 Minuten von mir entfernt warmes Essen abholt und dann 45 Minuten damit rum fährt ist eine bodenlose Frechheit. Das ist ein Bakterienherd bis da is

@Vitalitasio Hallo, danke für deine Anfrage! Wir haben uns diesbezüglich per DM bei dir gemeldet. Danke und viele Grüße Dein Uber/Uber Eats-Team

@Uber_Ger nach über zwei stunden wartezeit (die angegebene lieferzeit war zwischen 30-45 min) wurde, nachdem der fahrer 3 mal gewechselt wurde, kommentarlos die order storniert. ich hab derbe hunger, warum bekomme ich mein essen nicht?

@matchaleiver Hello, thank you for your message. We remain available via private message to assist you. Please feel free to contact us.

@HalicksBil47025 Hello, we're happy to help! If you like, feel free to send us a DM with your question or concern, along with the contact information (email address and mobile phone number) associated with your account. We'll do our best to assist you. Best regards, Your Uber/Uber Eats Team twitter.com/messages/compo…

@Uber_Ger I engaged Uber this morning for a trip from my Munich hotel to the Munich Airport. The driver failed to follow his GPS and drove 25 additional km to the airport. Uber overcharged me $50 for his error. This was not my fault. I was quoted $86, and Uber charged me $139.