Uber Kenya

@W_Asherah We are sorry to hear about your payment method. Please send us a screenshot of the error in a Direct message so that we can assist ASAP.

@uber_kenya I just got to London and almost got stranded because "Uber Kenya doesn't accept Visa payments". What do you mean? What does that even mean?

@ombaba_betrand We're sorry to hear about the issue with your trip. Please provide the phone number or email address associated with your account, and details of the trip you intend to take (date - time - amount - driver's name) so we can assist you.

@uber_kenya It is regarding your unfair waiting charges

@uber_kenya when did you start this wizardry of charging waiting time even when I'm at the pick up point

@GriffinOmwenga We are sorry that this experience happened with your driver, Griffin. Please share DM us the phone number or email associated with your account, and we will be happy to provide the necessary assistance.

@uber_kenya I order a car, your Driver here comes to my house, says the prices are high I add 200 bob to a destination, when I ask him why he starts abuses.

@JoshuaOkumu4 Sorry to hear about the trouble with the cancellation, Joshua. Kindly note that we've responded to your concern via DM. Please check.

@uber_kenya , I would like to pay a cancellation fee, but I can't find the drivers number... how does the process work?

@MyPSKE_ Sorry to hear about the trouble of your parcel. Could you please drop us a note here [spr.ly/6006BBIqr2]? Rest assured that our specialised team will follow up as soon as possible.

@sand82225 We understand you're upset about the experience you described regarding the trip, Thomas. Please DM us the mobile number linked to your account and the trip details (date, time) so that we can take a closer look.

@uber_kenya My driver has been using my ride for 50 mins after drop off. there is no means of contacting uber on the app to stop it

@dorcus71765 Sorry to hear about your order problem, for a specific order/concern, please DM us the order ID so that we can assist ASAP.

@uber_kenya Hi, my Uber Eats account is blocked by a pending CASH payment from an order I cancelled before delivery. I did not receive the food. I’ve tried in-app support but got no response. I also have Uber Cash I cannot use. Please help remove this charge urgently.

@YujinHezron Sorry to hear about this. Please send us the mobile number linked to your account, the trip details and more info about the issue you've faced so that we can look into this right away.

With inflation rising every day, Uber Eats delivery payments should be improving not getting lower. Riders are earning less for more work. Now delivery partners are being pushed to a strike because unfair pay is becoming impossible to ignore. @UberEats @uber_kenya #FairPay

@muchema82 Sorry to hear about the trouble. Kindly note that we've responded to your concern via DM. Please check.

@uber_kenya how can i report exploitation

Following the national curfew directive announced by the President to prevent the spread of #COVID-19, we are suspending our rides services in Nairobi and Mombasa between 6 pm and 5 am daily, effective 27 March 2020 until further notice.

@Wangombe_Eve Sorry to hear that you had trouble with your trip, Eve. Please DM us with the trip details in question (Date and Time), so that we can provide the necessary assistance.

@uber_kenya good morning, You guys need to have an option of reporting drivers who request more money than what is on the app. Happens alot in Kisumu and Mombasa

@KasukuSule95797 Sorry to hear about the trouble of your account, Suleiman. To be able to follow up on your request via DMs and provide further assistance, kindly follow our Twitter account. Alternatively, you can contact us through this link (cont) spr.ly/l/6014BBtwny

@uber_kenya Hi uber Eats. I am having issues with my app. I can't go online for deliveries for days now, and every pending issue involving documents has been sorted. Email is suleimankasuku@gmail.com. Kindly assist.

@_sir_brandon_ We're sorry to hear that this wasn't the Uber experience you expected, Brandon. For a specific trip, please DM us the mobile number linked to your account, the trip details (date/ time) and more info about the issue you've faced so that we can assist ASAP.

@uber_kenya what is it with your drivers being rude when they realize they are being paid through card, did I just subscribe to uber one to have scuffles with your drivers after every ride? That’s the uber one experience?

@ChiefDalla1952 Sorry to hear about this bad experience, Dalla. Please send us The phone number related to your account along with the trip details (date, driver partner's name), in a private message so that we can assist ASAP.

@uber_kenya A bike rider picks me up He is half drunk I call out his unprofessional behaviour He cancels my journey midstream forcing me to incur more costs Then he gets my number and continues to insult me Uber still partners with him Uber Kenya needs to really style up

@Mutilebetty We are sorry to hear about the charge on your account. Betty Please DM us the mobile number linked to your account so that we can assist.

@uber_kenya why is it that the app keeps notifying my previous trip want payed yet i payed in full via mpesa?. Why is the customer support not working to resolve this ?

@Charlie5630 Sorry to hear about the issue with your trip payment. Please DM us the mobile number linked to your account, the trip details, so that we can look into this right away.

@SerahTeshna We're sorry to hear that this wasn't the Uber experience you expected, Sarah. Please DM us the mobile number linked to your account along with screenshot about the charge in question so that we can help.

@uber_kenya I do not understand why your riders will not deliver goods and I’m still charged for it. What’s the logic?

@JamesHockins Sorry to hear about the trouble with your trip, James. Please send us the mobile number linked to your account and the trip details in a direct message so that we can make things right.

@uber_kenya, I am extremely disappointed by the handling of my recent trip fare dispute. The app clearly displayed KES 360, which I paid, only for me to later be asked to pay the full KES 450.

@Sallzzzzzzz Sorry to hear about the trouble of the trip. Please send us the mobile number linked to your account in a direct message so that we can assist.

The 500/= included parking fee @Uber @uber_kenya

I requested a cab from Imara to JKIA. The fare was 270, but the driver complained and I agreed to pay him 500. Now the Uber app says I still owe 140/=. The driver is Mutai Makau - 0716151349 / 07106213078 @Uber @uber_kenya 🙄🙄

@_Wes_KE We appreciate your patience, kindly note that we've replied to your DM, please check.

@uber_kenya @uber_kenya its been hours no communication

@uber_kenya is there an issue with depositing money in my wallet. Balance is not updating?