WestJet

We’re sorry for your loss, Jeff. We understand travel policies are the last thing on your mind during a family emergency. When you’re able, please share your experience through our online feedback form. Your insights matter to us, and we review all feedback to improve. ms.spr.ly/6010vnzyi

@Hux45545638 Hi there. We are sorry to hear of the difficulty in selection your seats. While we would love to assist, we do not have access to seat selection tools through social media. We kindly ask that you give us a call. Our sincere apologies for the inconvenience.

@WestJet I have tried with 3 different agents to select my seats, only to be put on long holds, disconnected and be given different information each time i talk with someone new. Can I please get some seats assigned to I can sit beside my 2 years old?

@ColinfromGwent Tell Mum we say "Hi"! Looking forward to welcoming you on board Colin.

@Cardiff_Airport See on July 2nd. Short trip to Newport after I land, to see my mum. Thanks @Cardiff_Airport and @WestJet

T-minus 3 days until Cardiff goes direct to Toronto with WestJet 🇨🇦✈️ …and our check-in hall is getting ready 👀 Are you?

@GrantBiebrick You are most welcome.

@WestJet Resolved. Thank you.

Hi @WestJet. It's been over a week since you overcharged my credit card for an upcoming flight. No answer on social media, or via your website support. What's up with that? Both the overcharge and the lack of response are completely unacceptable. @CTA_gc

@sonoftheipswich It can take time to locate baggage, our apologies. Once there is an update, and you have made a claim, you can check the status online.

@WestJet I can do that. My only concern is that your staff doesn’t even know how to check where the hell our luggages are. What kind of system does @WestJet has that your staff couldn’t even say where was it lost???

It’s a long line up at their luggage claim counter @WestJet and their staff is taking forever to assist every customer that lost their luggage. Not even a back up staff to assist and neither a glass of water being offered. We’re hungry lining up and he doesn’t even care

@childrensautism Thanks for sharing and for supporting such a meaningful cause 💙 Wishing everyone the best of luck in the draw, we can’t wait to welcome the lucky winner on board! ✈️

@WestJet The draw and winning ticket info will be posted on our social media pages on 12 June, 2026 at the 13th Annual Maier Centre for Autism Charity Golf Tournament. rafflebox.ca/raffle/maiergo… #Autism #AutismEvent #AutismAwareness #WestJet #5050Raffle

The Gift of Flight Sponsor for this year's 13th Annual Maier Centre for Autism Charity Golf Tournament is WestJet! We are grateful to @westjet for their ongoing support and for their dedication to our cause. The Raffle for the Gift of Flight and our 50/50 are now LIVE!

@MerileeToo We are sorry to hear your travel plans were disrupted. Please see the links for more information on delay and cancelation claims: ms.spr.ly/6015vV9qB ms.spr.ly/6018vV9qE

@WestJet our connection was late. Missed the flight to Tokyo. Losing a whole day. You send us a $15 voucher when we are out nearly $1000 for prebooked hotel and transportation ?! Brutal. 😡

@rduenas3 Vamos! 🇲🇽✈️🇨🇦

Seguimos fortaleciendo la conectividad internacional de @Aeropuerto_ACA con próximas rutas hacia Canadá para la temporada invernal 2026-2027, operadas por @SunwingVacay y @WestJet. 🇨🇦✈️

@TheRealJVee Hi Jay, There’s an onboard announcement after takeoff advising guests which lavatories are available for use, as assigned lavatories by cabin is an industry-standard practice. Guests are always welcome to share their feedback with us here: ms.spr.ly/6019vpNJB

@Delta Thoroughly disappointed by @WestJet and their bathroom policy denying access to the front restrooms! Access to a bathroom should not be based on the status of someone’s seat! My return flight is on this garbage airline and I’m pissed!

@Cardiff_Airport Passport? Ready. Maple syrup cravings? Activated ✈️ We can’t wait to welcome Cardiff onboard!

@leanneesg We are sorry to hear that your baggage has suffered some damage. Please contact our Central Baggage Services team at 1-866-666-6224. The Baggage Services specialists are best suited to answer your questions and support your claim.

@WestJet hey so it’s been over 2 months since ya’ll broke my suitcase… just wondering when you plan to replace it🙂

@samantha_dsa Hi Samantha. Thank you for reaching out. We are not able to send you a direct message as you are not following. Please shoot us a message when you can, so we are better able to guide you.

@WestJet, can someone DM me about a baggage payment I just made for a trip tomorrow? Thanks!

@Sumakshuog We are so sorry to hear about your mothers' baggage. Please continue to work with our Baggage Services agents. When there are updates, they will be added to our online portal here: ms.spr.ly/6012vpT96.

@WestJet @yxe_ca @TorontoPearson My mother, who is a senior citizen, arrived in Saskatoon from Toronto on May 18. Upon arrival, two of her checked luggage bags were missing. The WestJet agent at the airport informed us that the bags would be delivered within 24 hours. However, only one bag has been returned, and we are still waiting for the second one. We have contacted the WestJet Central Baggage department multiple times, but unfortunately no one has been able to provide us with clear information regarding the whereabouts of the missing luggage. Each representative has given us different updates and we are repeatedly being asked to wait. This missing luggage contains all of my mother’s essential belongings, including her prescribed medications, which are extremely important for her health and well-being. In addition, she currently has no proper clothing with her, making it very difficult for her to cope with the cold weather in Saskatoon. I humbly request the highest authority to kindly look into this matter urgently and help locate and deliver the missing luggage as soon as possible. Your immediate attention and support in resolving this issue would be greatly appreciated.

@GuyaneseChild31 We are very sorry to hear that your baggage has suffered some damage. It is never our intention to inconvenience our guests this way. To report a damaged bag, within five days of your flight, please click here: ms.spr.ly/6184ohoR2

LOL @WestJet saying my luggage is not damaged, it's a dent. What kind of customer service is this?

@last_469 Sorry to hear about your mothers bags. For further assistance we kindly request that you reach out to our Baggage team at 1-866-666-6224 Monday - Sunday 0500-2100 MT as they are the best able to assist you.

Very disappointed with the baggage handling by @WestJet . One of my mother’s bags is missing after her trip from Toronto to Saskatoon. We’ve contacted support and still need help locating it ASAP. Her medication is inside the missing luggage, making the situation urgent.

@jayme_e Sorry to hear about your luggage. When there is an update, you will be able to view this by checking the status of the delayed claim through our online portal here: ms.spr.ly/6013vpyA1. If there is an update, the status will be available in the online portal.

@WestJet I am in Europe and have been waiting for lost luggage for 4 days. Was told would potentially arrive today but I have heard nothing and no one will answer any calls

@globalmedicdmgf Proud to be part of this with you 💙 Big shoutout to our team for rolling up their sleeves and making a real impact, together. ✈️

Huge thanks to our friends at @WestJet for their continued generosity and support. Their employees joined us to pack FEKs handling each step: drilling buckets, assembling soap and hygiene kits, adding ceramic filter cartridges and solar lights, and sealing everything together.

@BigToePolitics Lap-held infants fly for free on domestic flights.

Yo @WestJet - can you offer infant free flights? #Airtravel