Wayne Cornish

@virginmedia keeping me on hold for 1hr 36mins (& counting) is preventing me from leaving & moving to @SkyMediaUK. Can’t access your website. Any advise before I die of old age? @Ofcom can you help? #dirtytactics #virginmedia

@virginmedia No. I got hung up on for a third time today! Doesn't bode well for company which is supposed to be a communications leader. I'd like to leave. Please help.

@Wayner_Cornish Hi there. Sorry to hear of this call experience. It wouldn't have been terminated intentionally. Have you managed to speak to the team since tweeting? ^John

@virginmedia I was on hold for a further 45 min before being hung up on again. Then I waited 5hrs on an online chat. I want to leave @virginmedia but you're preventing me by hanging up or ignoring me.

@Wayner_Cornish Hi Wayne, I'm sorry to hear about what happened on the call. We cannot private message. What is it you were looking to speak with the team regarding? MH

@British_Airways what is your cancellation policy if I book a reward flight and a companion voucher using Avios? Is it the same policy as with a standard flight booking?

“Professional child finders are recruited by some of these orphanage businesses to go into villages and persuade parents to give up their children…” - Mark Waddington @HopeandHomes @BBCfileon4 - The Orphanage Business from 8, tonight @BBCRadio4 bbc.co.uk/programmes/m00…

Great interview this morning at @r4Today studios about the UK Government’s decision to put an end to all overseas orphanages. Listen again here, to learn how @HopeandHomes will make orphanages history: bbc.co.uk/programmes/b0b… #FamiliesNotOrphanages #NowIsTheTheTime

Listen out for @CEOHopeandHomes Mark Waddington and orphanage survivor Oggi Tomic on @BBCr4Today this morning. Scheduled for 0850, talking about the Government's groundbreaking commitment to #FamiliesNotOrphanages Listen live on 92-95FM or via BBC iPlayer #NowIsTheTheTime.

@robertsimms @GWRHelp @snowballthrower No. No of course I don’t. Why would they care? We’ve only been stranded in Taunton for 3 days because of them. I feel silly now. Hope you’re Ok Andy. Xxx #TheTauntonseven

@GWRHelp @snowballthrower Hi Andy. How are you? Us 7 stranded GWR passengers here in Taunton are getting a little concerned for you? It’s day 3 and we haven’t heard a word from you. We do hope you’re safe, well and at home. Please don’t worry about us here in the middle of nowhere. Honest. We’re fine.

@bee_fuzzy @GWRHelp @snowballthrower Well Andy? Surely you can respond in two hours? That’s your job isn’t it? We’re two hours closer to more forecasted snow and another night stranded in Taunton. Give me something. Anything! A simple ‘like’ will do!

@GWRHelp @snowballthrower Just called Taunton train station. That 11:04 train hasn’t even left Bristol. It isn’t arriving in Taunton at any stage today. It’s outrageous and totally dangerous that you’ve told us to walk to that station in these conditions for no reason.

@GWRHelp @snowballthrower Why such short notice? Our hotelier has told us there’s no chance of driving to the station by 11:04 even without snow. Will there by another train today to Frome? And who is paying for this hotel, and our sundries in the meanwhile? Zero communication from you. Negligible.

@GWRHelp @snowballthrower Can you garuntee this? Our hotel is 40minutes walk from Taunton station (not factoring in snow and luggage). Can you provide a taxi?

@GWRHelp @snowballthrower No. Stranded in Taunton. Miles away from home. In freezing conditions. And completely needlessly, because of negligent communications between your staff and signalling teams in your Swindon HQ. Luckily I, & 7 other commuters, have been rescued by good Samaritans in a Land Rover.

@RebeccaTVnews Your good Samaritans just rescued me and 7 other stranded train commuters who were dumped at Taunton train station by @GWRHelp - who told us to walk to a hotel, 1hr away, in a town we don’t know, after an epic 5hr magical mystery tour train journey #stranded #landroverheroes

Good Samaritans helping people out in the snow, including me! 😩😩😩 THANK YOU!!! 🙏

@GWRHelp stranded at Westbury Station, in a freezing waiting room, with 10 others. All require train to Frome. Roads are out of action. Zero communication from GWR staff, who are currently giggling & nattering in their heated office next door. Any advise?