Denise Rolls

@Jaxweah @grok Oooh, that would pay for the cosmetic surgery I want 😍

@BootsHelp Hi Leri, I’ve just popped a DM across

@WonderWife_ Hello, Can you please send us a private message, so we can look into this for you. Thanks, Leri :)

Will absolutely not be shopping at @BootsUK again after the absolute rigmarole I’ve had trying to get a refund on an item Royal Mail failed to properly deliver. It’s been a week since I raised the issue and still nothing. @BootsHelp can you assist? Reference number 74829573

@BootsRelationHQ Fake, but nice try

@NissanUK went to Brayley Nissan in Sutton Coldfield today. Wanted to test drive a Qashqai. As I was a notability customer, no non-motability sales rep would take me for a test drive. As such, I’m now on my way back to MG to place my order for a new HS. Your ableism sucks.

@SunExpress hi there. I have a 30kg luggage allowance. Can I bring 2 cases as long as altogether they weigh less than 30kg, or am I only allowed one checked bag? Thank you

@CosmoBetOne Moominmama89

@HMRCcustomers Yes. But he’s very worked up about there being something wrong and it’s causing upset. He has autism and it’s triggered him unfortunately so I’m trying to get some reassurance for him

@WonderWife_ Has he attempted to request the repayment again? Martin

@HMRCcustomers my husband has been on hold to you for over an hour. I’m aware phone lines are closed. Is his call going to be answered or is he wasting his time waiting on hold? And what’s the expected length of time to answer at present?

@HMRCcustomers Webchat said he needs to speak to a specialist team, but won’t say who or give details

@WonderWife_ If he claimed a refund 3 days ago, he'll need to wait for us to process it. He can also use our online tool to estimate when he'll get his refund gov.uk/guidance/check… Martin

@HMRCcustomers Live chat say he needs to speak to a specialist team. Phone say no such team exists. Is there a way someone can call him and give him a definitive answer as to what is going on please? Live chat say security issue, phone say no issues at all

@WonderWife_ Please see the link below for guidance and timescales for him getting his refund: gov.uk/claim-tax-refu… Martin

@HMRCcustomers 3 days ago, but after 48 hours the status returned to “not used”

@WonderWife_ Hi Denise, I'm glad he got through, but sorry to hear the outcome. When was it that your husband claimed the refund please? Martin

@HMRCcustomers they finally answered but apparently they can’t see my husbands repayment requests even though your live chat specifically told him to call them to chase progress? That’s two hours he’s wasted being passed from pillar to post and still has no answer and no idea

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@Raikks2023 @RevolutApp @rlec74

@RevolutApp your promised and quite shocking 2 hour wait for customer service is now into its 3rd hour, how is this right! And yes I’ve dm’d you so don’t even ask me to do that

@AskWIZZ your live chat is always busy and unavailable, and I can’t call the premium customer service number from my phone, so how am I supposed to sort my seat allocation as a special assistance customer?

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@O2 One I’m trying to raise but can’t because nobody answers the phone

@WonderWife_ Our complaints team don't have a live chat. Is this regarding a complaint you've already raised with us?

@O2 do you have a link to your complaints live chat please?