Woolrich

@jwoodfilm Hi, thank you for your message. We have just sent you a DM. Have a great day!

Hey @WoolrichInc - placed an order with you. Had email confirmation order has shipped. When I track via dhl is says shipment on hold. If you DM me I can send my order number.

@_MattJones Hi, thanks for your message. We invite you to contact again the customer service of the platform in order to solve the problem. Have a nice day!

@WoolrichInc one of your amazon listings appears broken. Informed @amazon , their CS admitted the error but have done nothing about it. No zip code works to send this item to, just an error at checkout. Luxury Quilted Throw - Winter Hills Taupe a.co/d/gEFDLph

@Nikkitay0711 Hi, thanks for your message. Please email customer.care@woolrich.com or calling +39 02-36264161. We are available from Monday to Friday 09:00 am - 6:00 pm (GMT +1) and the relevant team will be able to advise further. Have a great day!

@Clear8571 Hi, thank you for your message. We have just sent you a DM. Have a great day!

The hosts of the 'How Long Gone' podcast, C. Black and J. Stewart, headed out on tour in style to see it all, clad in our authentic Made in the USA Flannels in true American style. Collection and podcasts here: bit.ly/Woolrich_Flann… #WoolrichMadeInTheUsa #MadeInTheUsa

@snaicitilopprac Hi, thank you for your message. We have just sent you a DM. Have a great day!

@WoolrichInc Is this acceptable? To withhold £350 from your customer for a month and deduct another £350? Due to a "technical glitch". @Klarna @financialombuds

@WoolrichInc I returned three items in mid March. You emailed me on 23 Mar confirming receipt and promised a refund. I paid by @Klarna. You haven't refunded me the 1st payment and today made an unathorised £356 deduction for the 2nd. That's theft. PLEASE URGENTLY RESPOND

@snaicitilopprac Hi, thank you for your comment on our post. We are sincerely sorry to hear that you had an unpleasant experience. Could you contact us via DM with more details about your order so we can assist you further?

@WoolrichInc I returned 3 items in mid March. You confirmed you would issue a full refund on 23 Mar. I paid by @Klarna and my 1st payment hasn't been refunded and today you debited £356 UNAUTHORISED. That's fraud, no???

@snaicitilopprac Hi, thank you for your comment on our post. We are sincerely sorry to hear that you had an unpleasant experience. Could you contact us via DM with more details about your order so we can assist you further?

@Klarna please help. There was an unauthorised deduction for a @WoolrichInc purchase I fully returned 3 weeks ago. I haven't even been refunded the 1st instalment and today you debited £350. That's no small sum.

@snaicitilopprac Hi, thank you for your message. We are unable to contact you in DM. Please contact us by e-mail at customer.care@woolrich.com or at the service number 0800 085 4442. Have a nice day!

@WoolrichInc Another example of meaningless webpages. You tell me to call DHL on +44 (0) 2476937770 to arrange a return. Try it yourself. The options don't apply. There isn't anyone to arrange a return at all!?!?!

@pau1inamillion Hi, thank you for your message. We have sent you a DM. Wish you a lovely day

@WoolrichInc I have been in Touch with your customer service and it was a total disaster. This was my dream coat that has bearly seen 3 seasons. Fabric is not fit for purpose as holes spear everywhere on the seams and edges and this is still the fabric used in your current coats.

@WoolrichInc I am so disappointed that a coat I purchased during covid (not much wear that year) has now got holes in the fabric. This coat still retails on the website for over £1k And you won’t even give me a discount towards a replacement as it’s over 2yrs.should last lifetime

@snaicitilopprac Hi, thank you for your message. We are sorry to hear that you had an unpleasant experience. Unfortunately, we are unable to contact you in DM. Please contact us by e-mail at customer.care@woolrich.com or at the service number 0800 085 4442. Have a nice day!

@dhlexpressuk @WoolrichInc I tried to DM you twice. Doesn't seem to work.

@WoolrichInc @dhlexpressuk Just got informed that my package (waybill number 5513069332) could not be delivered. LIARS. I stayed home today just to receive it. Was home all morning. Now to rearrange. #Shambles

@snaicitilopprac Hi, thank you for your message. We are sorry to hear that you had an unpleasant experience. Unfortunately, we are unable to contact you in DM. Please contact us by e-mail at customer.care@woolrich.com or at the service number 0800 085 4442. Have a nice day!

@dhlexpressuk @WoolrichInc I have tried DMing you for the 10th time. Doesn't work. Either you send me a DM or just have the item redelivered today. Wwaybill number 5513069332.

@snaicitilopprac Hi, thank you for your message. We are sorry to hear that you had an unpleasant experience. Unfortunately, we are unable to contact you in DM. Please contact us by e-mail at customer.care@woolrich.com or at the service number 0800 085 4442. Have a nice day!

@snaicitilopprac Hi, thank you for your message. We are sorry to hear that you had an unpleasant experience. Unfortunately, we are unable to contact you in DM. Please contact us by e-mail at customer.care@woolrich.com or at the service number 0800 085 4442. Have a nice day!

@dhlexpressuk @WoolrichInc Hi @WoolrichInc, I don't think @dhlexpressuk's svc is acceptable. I stay home, no one comes, they claim they do. DHL asks me to DM which goes into a black hole to remove my tweets from here. Still no resolution although I reported this shortly after "attempted" delivery.

@snaicitilopprac Hi, thank you for your message. We are sorry to hear that you had an unpleasant experience. Unfortunately, we are unable to contact you in DM. Please contact us by e-mail at customer.care@woolrich.com or at the service number 0800 085 4442. Have a nice day!

@dhlexpressuk @WoolrichInc @WoolrichInc if you care about your customers please reconsider your use of @DHLexpress. Driver "faked" an attempt; customer waits at home; customer contacts DHL - slow response resulting in "sorry nothing we can do" after 4 hours. #shambles

@_vectorist Hi, thank you for your message. We have just sent you a DM. Have a great day!

@_vectorist Hi, thank you for your comment on our post. We are sincerely sorry to hear that you had an unpleasant experience. Could you contact us via DM with your order or purchase details so we can assist you further?

@BunnyRuffalo Hi, thanks for your message. We would like to confirm that we have already forwarded your report to the relevant department, as we will be glad to make all the necessary verification. Have a nice day!

@WoolrichInc hey there! I just got scammed on this website that stole your branding and claims to sell your products: woolrich-uk.com. I reported it via your customer services and all I got was a 'thanks'. Thought you might wanna try to take it down.

@herbowa Hi, thank you for your comment on our post. We are sincerely sorry to hear that you had an unpleasant experience. Could you contact us via DM with your order or purchase details so we can assist you further?

@WoolrichInc does customer service work? I've been waiting for an answer since Thursday.