Zepto Cares

@ShivamSharo7sy Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

Received defective food product from Zepto. No refund despite multiple emails and Instagram follow-ups. Order ID: TRSTJIRRQ47220 @ZeptoNow please resolve this urgently.

@AryanTi50279193 Hey, I'm Mahek from the Zepto team. Our team is trying to get in touch with you. Let us know when will be a good time for us to reach out again.

@zeptocares Anytime from now

I ordered this from @zeptocares yesterday 03-05-2026 and it was already expired and I checked it today. Order id HJKDYRI24447

@Prashukjain0306 Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@zeptocares @ZeptoNow No response from your end.

Received rotten coconut chunks from Zepto completely unusable and smells awful. Really disappointing, especially as a regular customer. @ZeptoNow

@SidTambat Hello, we wanted to follow up in case you still need help with this. We haven’t received your details yet—once you share them via DM, we’ll pick this up on priority. i.ki.show/8F40B3F3F4

Ordered low-fat paneer from Zepto. Refrigerated it immediately. Opened it for cooking and it was spoiled despite the printed date. Zepto’s reply: “24-hour policy.” So customers must lab-test sealed dairy now? Great work, @ZeptoNow. Refund + basic cold-chain hygiene, please.

@PoddarVaishali Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@ZeptoNow If you can’t deliver the order at the promised time, then don’t accept it—or show the correct delivery duration. It’s been an hour of placing & tracing my order. Your customer service is pathetic too. TK8D8C86566FF

@Pankajvermaom Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@zeptocares Today 04/05/26 my problem still pending...

@zepto This type of service m not acceptable from zepto

@aehaloooo Hey! Don’t worry, we’ve got your back. We’re thoroughly checking every aspect of your concern to ensure you receive the right resolution. We truly appreciate your patience during this time.

@zeptocares I did not recieve any call or Mail from you! @ZeptoNow @zeptocares

@ZeptoNow Extremely disappointed. Ordered headphones (Order ID: TRSTJRSTS48446) and received a defective product—too tight, unusable, caused headache within minutes. Raised issue just minutes beyond 24 hrs and you refused support? Not acceptable. Expecting resolution ASAP.

@MYXEFFECT Hey! Don’t worry, we’ve got your back. We’re thoroughly checking every aspect of your concern to ensure you receive the right resolution. We truly appreciate your patience during this time.

I raised the complaint with @fssaiindia and @ZeptoNow a fraud company replied this. They denied that they delivered these products. So be careful while ordering from zepto . They will deliver fake, expired and rotten products and deny any claim for return or refund. #BycottZepto

@khaitanDivya Hi again, just checking in from Zepto. We’re ready to look into this for you, but we’ll need a few details to proceed. Please drop us a DM with your order information and contact number whenever you get a chance. i.ki.show/8F40B3F3F4

@ZeptoNow for any issue w.r.t a products ordered there is no help available in the app and one is required to mail, however the mail also does not get delivered! I had mailed on 2nd May for an order placed on 1st May and till date email hasnt been delivered!

@JainPavan56739 Hey, I'm Titus from the Zepto team. Our team is trying to get in touch with you. Let us know when will be a good time for us to reach out again.

@zeptocares I'm trying to call your delivery person he is deliberately not picking my call. Which he has theft that those items i feel

@ZeptoNow Your truly fraud and your delivery executive. We haven't recieved the products which we ordered and we are clueless. Zepto company should be banned. Fraudster. Order id #HONTKCPSK39669 and email sent from pavanj349@gmail.com Take action against your delivery person.

@shubham_kt36503 Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@zeptocares recived 2 expired pack and 3rd expiry is erased

@juggernaut_18_ Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@ZeptoNow arey lowdekeball . Items missing ani complaint chesthe mail chey chustam antav entra eripuka. Nuvvu chusedaka bot tho tenginchukovala ..

@xunknownsharma Hi, Could you please DM us your registered mobile number? We’ll look into this right away. i.ki.show/8F40B3F3F4

@ZeptoNow @zeptocares I am unable to use TRYBHIM code as I get the error that app is not installed. I actually have the BHIM app working on my phone but Zepto is still throwing error.

@Jansamvad_UP1 Hey! Don’t worry, we’ve got your back. We’re thoroughly checking every aspect of your concern to ensure you receive the right resolution. We truly appreciate your patience during this time.

@zeptocares You can call me tomorrow from 11AM to 12PM

@ZeptoNow आज zepto से दो लीटर दूध मंगाया जो कि पुराना स्टॉक था और गर्म करते ही फट गया जिसका ID निम्न है इसे संज्ञान में ले कर कार्यवाही की जाय।ID RKNONCVHJ20550

@rightlyagreed Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@ZeptoNow @zeptocares I received old expired products. But the chat support ain't responding at all. Please help Order ID - HONTKJJPO88008

@VkJaykrishnan Hey, I'm Titus from the Zepto team. Our team is trying to get in touch with you. Let us know when will be a good time for us to reach out again.

@zeptocares Please kindly arrange a return and refund immediately....I do not wish to have this product . The packaging is still intact

Ordered a FireBoltt Phoenix Ultra Inv:260533G000789754, but received a completely different, low-quality product that doesn’t match the description at all.Raised a complaint immediately, but no proper resolution was provided. Extremely disappointing @zeptocares @ZeptoNow

@itssubarbhuiya Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

1) @ZeptoNow @zeptocares today at 08:00 pm i ordered Ginger Kahwa green tea at 388rs, payment got deducted from my Credit Card, order got processed for 7 minutes delivery and at 4 minutes to delivery left it got cancelled automatically Even I chat with chat support didn't get

@Bhandarikimaa Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.

@zeptocares hi person did not brought in ice bag , he brought icecream in plastic bag, take action Order #HONTKMUIO56005 take action on man this is why i dont order at zepto i order jiomart jiomart dont do all this delivery boy think customer are animals

@vaibhavmangal Hello, we wanted to follow up in case you still need help with this. We haven’t received your details yet—once you share them via DM, we’ll pick this up on priority. i.ki.show/8F40B3F3F4

@ZeptoNow you guys deliver damaged and missing products and when customer complaints with proof in terms of photos you simply deny saying we have checked and everything is fine Seems arrogance is setting in organization culture, not long before the downfall starts and is evident

@zack200001 Hey! Don’t worry, we’ve got your back. We’re thoroughly checking every aspect of your concern to ensure you receive the right resolution. We truly appreciate your patience during this time.

@zeptocares It’s been 3 days. This delay is unacceptable. I need an immediate update—refund or replacement now.

@ZeptoNow @zeptocares Hi, my orders was delivered with the packet already opened. This is unacceptable as it raises serious hygiene and safety concerns. I request an immediate refund or replacement. Please resolve this at the earliest. I can share photos