Barbara 🎶

@ScotRail Thank you.

@_BarbaraOsborne Hi there, this is ticket acceptance with First Bus on services 38 38A 38B 38C 38E 57 57A 3. ^Chloe

@ScotRail I am getting conflicting information from your website and app on the service between Glasgow and Queens Park (Glasgow). Is the train running between those stations?

@ScotRail @scotty2965 Done that but it’s still not working

@scotty2965 @_BarbaraOsborne It's working at my end, can you please reinstall and try again. Thank you. ^Chloe

@ScotRail Hello, is there a known issue with your app today? I have updated it but doesn’t seem to be working.

@LNER Hi Charlene I looked again using my laptop and can now see some services but looks like the journey time is nearly 7 hours. Must be engineering works happening?

@_BarbaraOsborne Hello Barbara, we do have services running that day with tickets still available. Are you able to DM us a screenshot of what you can see please? ^Charlene twitter.com/messages/compo…

@LNER I am looking to book a train journey from London KX to Edinburgh on Saturday 20 September but there doesn’t seem to be any LNER trains showing as leaving KX that day? Can you advise?

@ScotRail Can I change a pre booked ticket for Monday to another date? I don’t want to travel today or Tuesday.

🟠⚠️ AMBER WARNING ⚠️ 🟠 Storm Floris is set to bring unseasonably strong and disruptive winds across all parts of Scotland tomorrow, Monday, 4 August. The Met Office has issued a blanket yellow warning across the country, in place from 06:00-00:00, with an upgraded amber warning across Glasgow, Edinburgh and all areas north of the Central Belt between 10:00-22:00. Due to these adverse weather conditions, blanket 50mph speed restrictions will be implemented by Network Rail across all our routes. This will result in disruption to ScotRail services throughout the day. Further to this, no services leave after 12.00 on Monday, 4 August on the following routes: Edinburgh - Fife/Perth/Dundee. Perth - Dundee/Aberdeen/Inverness. Dunblane - Perth. Inverness - Aberdeen/Wick/Thurso/Kyle of Lochalsh. West Highland Line (Helensburgh Upper - Oban, Fort William and Mallaig). Customers holding tickets for travel on Monday, 4 August, can use their tickets to travel on services today (Sunday, 3 August), Monday morning (4 August) or Tuesday, 5 August. Storm Floris is expected to break recorded wind speeds for the month of August across many areas, making this an extremely intense storm for the time of year. Once the storm has passed, Network Rail engineers will need to inspect the closed lines for any damage, with passengers being advised that services will start later on Tuesday across affected routes. Network Rail Scotland’s helicopter will assist teams on the ground to complete essential checks across the network as quickly as possible. If you need to travel, please keep up to date with all the latest information using the ScotRail app, website, or journeycheck.com/scotrail pages. #StormFloris I @MetOffice I @NetworkRailSCOT metoffice.gov.uk

@ScotRail Can I change a pre booked ticket for tomorrow due to the potential of travel disruption?

***AMBER ALERT*** The Met Office have upgraded tomorrows weather warning to amber, ahead of #StormFloris bringing unseasonably strong and disruptive winds across Scotland tomorrow. Amber warning 🟠 10:00-22:00 Monday, 4 August 🟠 This covers Glasgow, Edinburgh and everywhere north of this area. Yellow warning 🟡 06:00-23:59 Monday, 4 August 🟡 This covers all areas of Scotland. 📷 metoffice.gov.uk

@ScotRail Will you be operating as usual or are you planning to make amendments in advance?

@LNER Will do!

@_BarbaraOsborne Thanks for the kind words! I'll make sure to pass on the message, but if you would like to leave feedback of your own, you can do so here; spkl.io/6019AEyDH

@LNER Your team onboard the 17:30 from KX to Edinburgh this evening have been tremendous. Excellent care and attention throughout the whole journey. Please do pass on my thanks. 🤩

@edinhelp There is no signage within the bus shelter to advise of its closure. (There is only signage outside the shelter facing away from the shelter and therefore not visible to people waiting at the stop!) Location is Slateford Road - at foot of Allan Park/Craiglockhart Avenue junction

@_BarbaraOsborne Hello, thanks for getting in touch. Please confirm what this is in relation to and the location to allow me to pass this over to the team. Thanks, Zara.

@edinhelp See below in reply to my plea for a notice inside a bus stop to notify of closure. Please could you advise?

@on_lothianbuses That is interesting! Will do!

@_BarbaraOsborne Hi, Lothian are not responsible for closing bus stops - this is down to the council and/or contractor. I would advise contacting the council regarding stop closure signage.

@on_lothianbuses Could you please put a sign inside bus stop shelters to say the stop is closed?? No use outside facing the opposite direction from the stop you are waiting at!

@edinhelp Hi Zara, will the scheduled waste collections take place today in light of the weather?

Good Morning and Happy Hogmanay! I will be here to assist with any enquiries until 4:30pm today. Thanks, Zara😀

@LNER Thank you for my chocolate! 🍫 My OH described it as a Willy Wonka style choc bar! 😋

@LNER Okay thanks, so it’s about the delay to the final destination rather than just the LNER part of the journey. Appreciate the reply. Thanks

@_BarbaraOsborne Hi Barbara, if you have been delayed by 30 mins of more you may be eligible for delay repay. You can claim this here once you have completed your journey spkl.io/6017fkDnS ^Nathan

@LNER If your LNER delayed train results in a missed connection which means your total journey time is delayed by an hour , is that eligible for delay repay?

@ScotRail Morning Chloe! Chilly one! 🥶 Can you advise if I buy an open return ticket from Slateford to Exhibition centre that I can use that ticket to come back via Queen Street? (No trains running late enough from Central back to Edinburgh after the gig).

Hello! ^Chloe with you for our Sunday shift today. Please get in contact with any questions or feedback. 😊