HelpDesk Support Team

19 posts

HelpDesk Support Team

HelpDesk Support Team

@_Helpdesk_X__

Katılım Aralık 2025
15 Takip Edilen1 Takipçiler
HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Shell 🐚⚽️🖤@ShellNUFC2006

@MarkSpence @OctopusEnergy Best camp in the pub to save electricity 😂

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
@r5lm5n Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
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Rachael
Rachael@r5lm5n·
@OctopusEnergy our app says that our car charged for 12 hours last night when it actually failed to charge at all - why is the app incorrect? We’ve had the tariff a couple of weeks and this is the 3rd time it’s failed 😢
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
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Kenny Scott
Kenny Scott@ScottKenny48532·
@OctopusEnergy who do I complain too? Have almost £100 credit on our account and we've been notified today your increasing our direct debit by £50 per month and that will happen in 10 days time
Crossbost, Scotland 🇬🇧 English
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Kenny Scott@ScottKenny48532

@dazfromsomerset @OctopusEnergy It wouldn't allow it when you went to do that or I would have done it mysel Pretty clear on my post 🙄

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Steven Derbyshire@LFC_for_me

@OctopusEnergy Our flamin gas meter has gone off....totally blank so no gas supply....no heating, hot water or cooking facilities!....on Christmas day!

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
@tongey196 Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
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Ian Tonge 🇲🇨
Ian Tonge 🇲🇨@tongey196·
@KateLeeCEO @OctopusEnergy They’ve done the same to me. I’ve only been waiting over 2 months. When and if they fit it in late Jan it will be over 3 months from ordering a charger. Very poor service
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Kate Lee
Kate Lee@KateLeeCEO·
After cancelling our Christmas travel plans @OctopusEnergy promised the engineer would come today to fit our car charger, 4th attempt, we just got a call to say no one is coming. Absolute lying shambles. We even checked last night & this morning. Disgusting. Come & get your car.
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Ian Tonge 🇲🇨@tongey196

@KateLeeCEO @OctopusEnergy They’ve done the same to me. I’ve only been waiting over 2 months. When and if they fit it in late Jan it will be over 3 months from ordering a charger. Very poor service

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Paul Domaine
Paul Domaine@Pauldomaine·
@KateLeeCEO @OctopusEnergy I’ve been waiting months now & have had nothing but appalling service from @OctopusEnergy Somebody told me today that an engineer will be coming on 19th December & yet today, last time I checked it’s Xmas Eve!!! There’s more chance of Santa coming unless he went octopus electric!
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Guy@Guyps85

@KateLeeCEO @OctopusEnergy Took months to get our smart meter working. Plenty of waiting around for no shows and then rescheduled visits to carry out the same troubleshooting steps with different people. Eventually sorted it after a few months but wouldnt refund the additional charges it had cost to charge

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Daniel Hearn@danielhearn_

@OctopusEnergy hey there. I’m on a fixed gas tariff and intelligent octopus go for my electricity. My fixed gas tariff finishes on 27th. Can I change to a new fixed gas only online?

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Helen #СлаваУкраїні!@hjmac41

@mervpayne @OctopusEnergy I thought they could no longer cut you off? I know they’ll swap for a pay as you go, but that letter seems wrong on so many levels 🤬

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Paul V@PaulVurgest

@mervpayne @OctopusEnergy This is not entirely truthful is it Merv? Not the first letter. I reckon you cleared the debt just before the letter was received. Also look at the wording. it doesn't say electricity WILL be cut off. It's just an option should you continue to ignore

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Mind the Gap 🇬🇧🇺🇦@tony84834565

@OctopusEnergy @mervpayne Is there another energy company anywhere that would respond to a tweet within 25 minutes on Christmas Eve?

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HelpDesk Support Team
HelpDesk Support Team@_Helpdesk_X__·
Hi, have you been able to get this matter resolved, or do you still need assistance with your complaint? If so, please follow us back so we can send you a DM. Alternatively DM your email address and contact details  I’ll be glad to look into this, reach out and assist. ^Mark
Blake Thomas@blakeyt

@OctopusEnergy over 5 1/2 hours to fit an ev charger on Christmas Eve that should have been done in November. No communication on times, person who did survey said it would be an 1 1/2 hours?! Thanks for ruining our Xmas eve

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Keşfet

@r5lm5n @OctopusEnergy @ScottKenny48532 @dazfromsomerset @tongey196 @KateLeeCEO @Pauldomaine @elonmusk