JK Sims

@HeySamPreston Do tell

Plumbing/HVAC owners— If your calls dropped this week… what’s the first thing you check?

@venmo90296team3 Done

@Venmo The app Help Chat isn’t working. The automated phone service rolls in circles without actually providing help. I need live operator assistance for a payment being canceled because it is being flagged as a scam. Please help.

“Instead of doing little bits of everything, what is the one thing I should fix next to move the business forward?” Mike Michalowicz

I saw 2 peer group members get hacked in the last 2 weeks. One attack tried to steal $55,000 and locked the owner out by flooding him with thousands of daily emails and texts. Another successfully stole $110,000. Business owners, how do you prevent this?

Then I look at you And the world’s alright with me Just one look at you And I know it’s gonna be A LOVELY DAYYYYYYYY

@GratefulGarvin @renrutnerraw @JessTimmons

@HeySamPreston What’s a good metric to target for GBP?

Most home service businesses treat GBP like a free bonus. It’s not. It’s the first organic result after ads. Calls are easy. Knowing how much money those calls made you is where the real work starts. Track it or don’t scale it.

@HeySamPreston Thanks for asking! The three that I’m reading right now are: -The Hard Thing About Hard Things by Ben Horowitz -Cry Havoc by Jack Carr (no HVAC relations) -The Weight of Glory by CS Lewis What have you perused recently?

@_JKSims What you been reading lately JK?

If you can’t tell me 3 books that you’ve read in the last 12 months but can talk intricately about the latest streamed show and the drama that’s taking place off camera, then we’re probably not meant to be talking in the 1st place.

Give someone permission to be interesting. Be the spark that brings out the best in others. When you light someone else up, the whole room gets brighter. - Ivan Misner

As seen in the wild.

If you do nothing else, build a good company. B Horowitz

“Do not worry about the utilization rate on a non constrained resource.” John Matzner dropping dimes again. Lazy Leverage I love this pod!

Managing cash is difficult and can look like a rollercoaster. That’s why maintaining working capital is so crucial. The total difference in the chart is less than $2k over the 11 months, but there’s a huge difference in how the bank acct looks in Mar vs Sept or Nov.

Everybody talks about owning a business for the income and the freedom. Nobody talks about having to dismiss an employee a week before Christmas.

Networking, Personal connections, Word of mouth referrals, are sooo valuable and the single best lead flow that you can have. The key for 2026 is how much of this can you generate?

@SMB_Attorney My Grandpa used to say that the fair only comes around once a year. Twice if you’re really lucky.

Once you accept that life isn't fair and that 95% of people simply use logic to justify decisions predicated exclusively on "what's best for me" in that very moment, you start to see the world for what it is.

Having 10,000 items in your pricebook isn’t a pricing strategy. Having flat rate prices isn’t a pricing strategy. How technicians price Jobs should be clear, concise, and consistent throughout the company.