Jon Wang

@kevinyang awesome stuff!

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The most important type of speed an organization can develop is speed to trust. This is what I learned when I had the privilege of meeting with the legendary @MikeCoachk recently, and I’ll tell you why it resonates with me. Coach K’s team-building philosophy is focused less on rules and more on standards. Things like making eye contact and telling each other the truth. His reasoning is simple: While you never own a rule (you either obey it or break it), teams can own standards together. Once that happens, trust compounds, and communication becomes immediate. Suddenly, teammates believe each other the first time something is said. That’s speed to trust. I’ve been thinking about this in the context of healthcare because it is one of the most trust-dependent systems in the world. Patients are supposed to trust their doctors, doctors need to trust their teams, and organizations need to trust their technology partners. The entire system runs on the strength of that trust. This idea shows up constantly at @assort_health as we build AI agents that engage with patients every day. Healthcare organizations only adopt technology at scale when it is able to earn trust quickly. That only happens when technology is designed to manage the real complexities of care. Turns out, speed to trust matters in healthcare just as much as it does for championship basketball teams.

As we wrapped up an energizing week at #ViVEvent, one theme kept surfacing for me: In most industries, 95% accuracy should be good enough. But if you’re building voice AI for healthcare, that extra 4.9% makes all the difference. That was a core focus of my fireside chat with the team at @livekit during the AI track at ViVE. A lot of the market is still taking an approach that doesn’t meet that 99.9% standard: they’re spinning up GPTs, connecting them to phone lines, and calling it voice AI for healthcare. It works for the first few demos, maybe even the first few customers. But it quickly breaks when it encounters the real surface area of healthcare: the complexity of nuanced scheduling rules, clinical triage, insurance constraints, language preferences, protocols upon protocols. You don’t have the luxury of being “mostly right” in healthcare. You have to be 99.9% accurate. That’s why, at @assort_health, we don’t need to own frontier speech-to-text or text-to-speech – we own the intelligence that ensures our AI understands how healthcare actually works, and LiveKit provides the voice infrastructure that allows us to scale it reliably to serve clients like @SENTAPartners, @MiOrthoSurgeons, and Chesapeake Health Care. Grateful to the LiveKit team for a thoughtful conversation on where voice AI in healthcare is actually headed.

Keeping the front door of healthcare open is one of the industry’s most perplexing operational problems. For the right team, that's not a deterrent - it's the whole point. I’m grateful to have had the opportunity to share the #ViVEvent stage with fellow builders shaping what healthcare will look like over the next decade. My core message was simple: @assort_health is focused on the complexity others avoid. From having been the first AI agent to answer calls and schedule appointments in 2023, to now powering 100M+ patient interactions across 5,000+ providers, we’re seeing what happens when AI is purpose-built for the nuances of healthcare. The result: materially expanded labor capacity, as much as 5% increase in appointment volume, and 4.5/5 patient satisfaction scores. Huge thanks to my fellow panelists (and everyone who made it despite the East Coast weather) for a great discussion on what it really takes to challenge how things have always been done.

Every patient will eventually have a personal AI care manager that knows their story better than anyone else. At ViVE, I spoke with @IanKhanFuturist about what that future really looks like – and it starts somewhere unexpected: patient access. Today, 70%+ of appointments are still scheduled by humans on the phone. Healthcare’s front door still runs on fragmented conversations and manual judgement, creating bottlenecks for patients and keeping practices and health systems operating on thin margins. What we're building at @assort_health goes far beyond basic conversational AI – it’s designed to eliminate the access bottleneck altogether. We’re enabling AI agents that handle nuanced patient interactions, complex workflows, and real-world clinical scenarios, moving from reactive scheduling to intelligent, personalized care orchestration at scale. #VIVEvent #AIinHealthcare

Healthcare isn’t waiting for incremental change. I'm excited to join Eunice Wu, Olivia Deitcher, and Maddie Hilal at #ViVEvent for "The New Guard of Digital Health" - a conversation about what happens when technical fluency meets genuine urgency. We're all tackling different pieces of the healthcare puzzle, from AI diagnostics to patient access to care delivery. But what unites us is simpler: we're building with the advantage of not knowing what can't be done. A blank canvas on how to rethink the next generation of patient care. Come hear what the next decade of healthcare looks like when it's shaped by people using a new playbook. See you in LA. Feb 24, 2PM.

We’re so proud to see our co-founders and company recognized by @forbes. It’s a reflection of the momentum behind our mission to transform patient access with specialty-specific agentic AI. Grateful for our team, partners, and community. Read the full story below

@Forbes forbes.com/profile/assort…

In 2021, I left medical school with nothing but a few wild ideas and a burning passion to improve patient access. Now we've powered over 70 million patient interactions! Thank you @forbes for the recognition, and to our team, partners, and community for believing in our mission.

Assort Health has raised its Series B at a $700M valuation, bringing our total funding to $102M. At Assort, we are proving there is a better way--faster, simpler, and accessible care. Thank you to @Nasdaq for celebrating this milestone with us 🚀

A patient’s journey shouldn’t start with “please hold.” Today, we’re announcing $102M to ensure it never happens again. Ten years ago, @GalymImanbayev and I shook hands on our first venture—a small nonprofit with a big ambition to make healthcare investing more impactful. Today, we’re partnering again in a new way: a $76M Series B featured in @FortuneMagazine and led by @lightspeedvp, which brings @assort_health's total funding to $102M. Galym is joining our board, and we’re thrilled to welcome Paul Ricci (founding CEO of Nuance Communications) as a board advisor. I left UCSF med school and Stanford AI research because I couldn’t accept that patients spend more time waiting on hold than with their doctors. Assort Health is making sure they never have to again. The funding will be used to scale Assort OS: an all-in-one patient experience platform powered by agentic AI via voice, text, web, and email. It handles the most complex aspects of access, including scheduling, care navigation, lab coordination, prescription renewals, referrals, and more. Before: endless hold times, wrong doctors, missed care. After: seamless scheduling, faster care, happier patients. What this means in practice: 89% shorter wait times, 98% resolution rates, and patient ratings > 4.6/5 across hundreds of organizations—driven by tens of millions of patient interactions at thousands of providers. To every practice and health system tired of hold music: we’d love to show you a better way. And if you’re excited to help us build the future of patient access, we’re hiring across growth, ops, and engineering. With Assort, we’re ending the dreaded hold music—once and for all! Huge appreciation to all of our investors for this round: @lightspeedvp, @felicis, @firstround, @chemistry_fund, @QuietCapital, @A_StarVC, @Liquid2V, @ApoloOhno, @JoeMontana Special thanks to @agarfinks for telling our story so thoughtfully in @FortuneMagazine. You can find it in the comments. —and finally, to the @assort_health team, who are in the arena and shipping product for patients every day! Thankful to our many supporters: @BrentonFargnoli, @wakohler, @btrenchard, @kshenster, @matt_z_humphrey, @Mark_Goldberg_, @ethankurz, @amgarg, @ihfeeney, @meetalijavid, @pbcancerdoc, @CameronWoodward, @PickensAllison, @jdesai01, @andrewztan, @JenFriedman, @immad, @forwarddeploy, @doctitus, Sebastian Duesterhoeft, Kemuel Carey, Parinita Amin, MD, Aditya Khosla, Mandy McClellan, Roy Rosin, Emery Rosansky, and many more. We wouldn't be here without you! #healthcare #AI #digitalhealth #patientexperience #SeriesB #startup #patientengagement

The average American spends an entire workday each month just navigating healthcare logistics for their family. @_JonWang and @_jeff_liu imagine a different world, and are pushing at an incredible tempo to make it happen. With the agentic AI platform they’re building @assort_health, you can call to schedule a doctor’s appointment whenever you want, not just when the office is open. There’s no listening to hold music or waiting for a callback. No getting transferred around or having your call dropped. They’ve grown revenue more quickly than any company I remember working with @firstround. They’ve seen incredible investor interest (with today’s new $76M Series B round led by Lightspeed bringing their total raised to $102M). But from the moment I started working with this team, I’ve been most impressed by their obsession with maintaining an unreasonably high pace so they can deliver for customers. There are new voice AI demos every day, but Assort is a first mover that moved incredibly quickly. They’re already operating at an incredible scale, handling 40M+ patient interactions across thousands of providers. But zero drop in quality. Their customers see 89% shorter patient call wait times, 98% resolution rates, and satisfaction scores consistently >94%. They’ve got a strong roadmap ahead, moving from reactive scheduling to proactive care coordination, and expanding further into handling care navigation, lab coordination, prescription renewals, and physician referrals. Another great @FortuneMagazine story from @agarfinks today on what they’re up to.

Congrats to @AssortHealth on landing on the @forbes Next Billion Dollar Startups List - 2025! forbes.com/sites/amyfeldm… h/t @_JonWang @_jeff_liu

SO amped that 20% of the Forbes "Next Billion Dollar List 2025" is comprised of @firstround portfolio companies!!! These five are truly so special + this is SO deserved. Kudos @SurbhiSarnaSF, @nateps, @aditabrm, @raunakdoesdev, Tomer, Ben, @celinehalioua, Jeff and @_JonWang !

@AssortHealth is on the @Forbes Next Billion-Dollar Startups 2025 list. We are so grateful to our team, customers, and partners who made this possible. forbes.com/sites/amyfeldm…

Today, we hear from @_jeff_liu (Founder & Co-CEO, @AssortHealth) and @_JonWang (Founder & Co-CEO, @AssortHealth) on how advancements in AI are ushering in a new era of healthcare innovation. 🏥 shorturl.at/72VpW

Assort Health, a startup building voice AI agents for healthcare, has raised a $22 million Series A. trib.al/pWiVtfl