Akshatha MS

This is what you say and never even respond on time or so the right thing. Boycotting MMt is the only thing I can think off.

@makemytrip @makemytripcare, all These started from you and you never even bothered to get it right and help me!!!! You have no respect for your customers at all!!!! Once you have the booking you bloody don’t care about the customers is what I’ve understood.

@makemytrip messed up my name on an international ticket and falsely claimed it was fixed. @airindia teams gave conflicting information till the last moment, then denied boarding 4 hours before departure. I had to fight this myself while MMT did absolutely nothing. Shameful.

@airindia @makemytripcare @makemytrip. It’s mainly your fault as well as @airindia for giving me false information that you’d fixed and I was good to travel!!!

@akshatha_ms Dear Ma'am, we understand that your travel is completed. You may send us your PNR via DM for our internal review.

@airindia Had shared it. I need a proper solution for all that I went through at the airport!!!

@airindia I want you to read completely before you post anything or comment anything!!! Air India you are really never on the same page. Your customer support and your staffs are totally on a different page!!! Go through my tweets!!

@akshatha_ms Dear Ma'am, please note that the name correction for travel agency bookings can be done from their end by connecting with our sales team. You may share your PNR via DM for our review.

I’m glad that Mohammed Hisham helped me at the very last moment but whatever happened is unacceptable from @airindia and @makemytrip. AI- Your customer care and airport staffs are never on same page. Everyone’s on a different page always!!!! Make sure you do it right.

Thanks to Mohammed Hisham for his kind actions and helping us resolve the name change issues at the Airport. He was extremely patient and supportive, his timely help made us check in. @airindia

After 2 hours of pleading at the airport, Air India staff finally re-issued my ticket only after seeing my previous tweets and Air India messages confirming the PNR update. MMT had already told me I need not pay for the correction after making me chase them for a week.

@makemytripcare @makemytripcare @makemytrip, you haven’t even checked your Dm yet!! No responsibility taken for the mess up!!!

@akshatha_ms We are here to help you, please share the booking details via DM to validate further. - Saadma

Total blunder by @makemytripcare @Rajesh_Magow @DeepKalraMMT and @airindia.Blaming each other and the passenger has to take all the lose money with no mistake of the passenger.Clearly have the proof that MMT has messed up my name stating AirIndia has restrictions and AI otherwise

@airindia No resolution yet!!

@akshatha_ms Dear Ma’am, we've written to you via DM. Please check and acknowledge.

@makemytripcare @makemytripcare, you haven’t responded so far!!!! I need this to be looked.

@airindia @airindia, you need to rightly read the conversations and respond and just for the sake!! You’re saying a different thing.

@akshatha_ms Dear Ma’am, please be assured our team will be coordinating with the travel agency shortly.

@makemytripcare @airindia, I’m requesting for a name correction with fee and you’re saying refund!!!! Kindly read the conversations before you send!!!

@makemytripcare @makemytripcare, please do the needful as you already have my information and case ID. Ask your team to follow up on the mail and get this done.

@makemytripcare @makemytrip, can I have a resolution for your blunder ??

@makemytripcare @makemytripcare , I have sent you the details. Kindly check them and have a word with Air India folks as this is between you both. Blaming each other is not gonna solve my issue. Kindly check.

@airindia @airindia @TataCompanies You haven’t come back since you’re initial DM!!! Just responding to the post is not helping.

@akshatha_ms Dear Ma'am, we have shared a response via DM. Please check the same.