Alan Keable

@EJSimcock @easyJet @TUIUK did the same with us. We paid extra for an AM flight which they cancelled. They automatically put us on a late afternoon flight to Turkey so we lost a full nights food, drink and entertainment. We asked to move to the same flight the next morning, Cost £50pp amendment fee!

Once again @easyJet have cancelled my flight, which I paid extra for as it was a better time, and put me on a later flight, which was cheaper. Will I see a refund for the difference? No. Have I lost a day of holiday? Yes. Do @easyJet care? No. Terrible service as typical.

@TUIUK @kayoxtoby Hi Kay, They did the same with me and I stupidly gave them my holiday reference number (not card details) and they accessed my TUI holiday account and cancelled my holiday trying to get a refund. I managed to contact TUI in private messages and they sorted it.

@kayoxtoby Hi Kay, we would never ask you to send your card details via email. The helpers email address is not associated with TUI ^Charlotte

@TUIUK are the tui helpers email genuine I have been conversing with them and know they want me to manually send my card details by email to them as system not working surely you never send details by email

Anyone trying to contact TUI, if someone says try customer. service@tuihelpers.co.uk DONT!!! It is a scam. They will try and get your details posing as TUI and will at best cancel your holiday at worst clean your bank account!!

@tasha26833458 @Flight_Refunds @TUIUK Don’t contact customer.service@tuihelpers it’s a scam

@TUIUK we are due to fly Gatwick-bourgas 26th May, this flight is no longer showing does that means its cancelled

@steff_pearson @Flight_Refunds @TUIUK You haven’t got it yet but if someone tells you to contact Tuihelpers. Don’t it’s a scam!!

@TUIUK hi about to pay final instalment for holiday. If we lockdown /covid worsens and can’t fly will my holiday be cancelled / option to postpone if we do not have Tui insurance?

@LaurieKenny5 @TUIUK Don’t use Tuihelpers it’s a scam.

@TUIUK I have been trying to use the chat function on the website and app for last two days . When I go through the chatbot and ask to speak to a travel advisor I get told chat has ended. Not giving me a lot of confidence in my booking

@Kasha_rs @TUIUK Don’t use Tuihelpers it’s a scam

@TUIUK approx how long is your current hold time? I have been waiting > 1 hr so far

@NatalieVIP @TUIUK Don’t use Tuihelpers it’s a scam.

@TUIUK am still on hold it’s been 1 hour 15 minutes now!

@katybabbage @TUIUK Don’t use Tuihelpers it’s a scam.

@ian_wire @TUIUK Don’t use Tuihelpers it’s a scam.

@Tattooed_Lou_ @TUIUK Don’t use Tuihelpers it’s a scam.

Been trying all day via my @TUIUK app and laptop to upgrade one of my rooms for my holiday, got cut off two online chats and the DM option is the slowest it's ever been, I really don't want to miss this room change as it'll mean my family have more space and not be cramped :(

@Jessica98299487 @TUIUK Don’t use Tuihelpers it’s a scam.

@TUIUK Thanks Jo. A customer who is going in June has already been looked after and sorted whereas we’re going this April (two months before).I called and spoke to customer services yesterday who said our hotel is absolutely opening. This is causing so much anxiety and worry.Please help

@TUIUK dear Tui, we have been told by reliable sources and have read in various Facebook groups that the melia tortuga beach resort in Cape Verde will not be open in April. We do not want to go to the melia duna resort. Please be honest and help us change our holiday. Tnk you 🙏

@musszzy @TUIUK Don’t use Tuihelpers it’s a scam.

@TUIUK OK think I have found how to do it. You really should be easier to contact by standard methods though!

@TUIUK urgently need to contact you! Your chat cuts me off. Your appointment slots are permanently unavailable. You 020 phone number says the service is no longer available!??????

@jonnykermode @TUIUK Don’t use Tuihelpers it’s a scam.

@jonnykermode @TUIUK Don’t use Tuihelpers it’s a scam.

@pete_blythe @TUIUK Don’t use Tuihelpers it’s a scam.

@Catwalters4 @TUIUK Don’t use Tuihelpers it’s a scam.

@FPLQuinton @TUIUK Don’t use Tuihelpers it’s a scam.

@TUIUK nobody is answering the customer service number 02034512688, ive been trying now for a total of 4.5 hours this week and just want to simply change my holiday dates. It would be okay if I could do this online but why request customers to ring and then nobody answers?

@iamchrisboak @TUIUK Don’t use Tuihelpers it’s a scam.

Anyone else having issues with the @TUIUK site, I'm trying to make a payment but the website keeps crashing.

@konrad11763764 @TUIUK Don’t use Tuihelpers it’s a scam

@TUIUK trying countless times to get in touch with TUI with regards to a refund of £435, no one ever answers the phone. I’ve spoken to other branches and they say the only branch that can deal with my refund is the one we booked our holiday with. Didn’t expect this, frustrating!