alistair jacques

@BritishGasHelp since August I have been moved from my fixed tariff to a standard variable due to a transition to a new billing system. For 4 months I have been trying to resolve but no one is answering my emails or helping me in the phone. Who can I speak to thanks

@RoyalMailHelp No one seems to be replying to me?

@RoyalMail what is the point having an app that I can choose to have a parcel left with a neighbour if I’m not home (on holiday) for you to leave it on my doorstep, if it’s gets stolen are you replacing? @RoyalMailHelp

@RoyalMailHelp Have dm you

@British_Airways why in Dubai as a business class customer can I not use the BA lounge and it a terrible 3rd party one. I top of terrible flight experience out this is unacceptable for the cost of a ticket

@etihad I booked a specific flight to get the 787 business class today from Abu Dhabi to Delhi however turn up and it’s the out of date horrible 777. Why do you do this so frustrating especially frustrating for someone who flies lots with you

@BrewDog @BrewDogJames I’ve scanned the qr code three times in the last 2 weeks and never had an email with my free pint. Is the offer on wing man now finished?

@British_Airways Ok thanks for getting back to me

@alistairjacques Hi Alistair, no you can't I'm afraid. They can only be used to make Avios bookings. Natalie

@British_Airways can I use an Amex premium plus card companion voucher for a British airways holiday?

@BrewDogJames @BrewDogLasVegas What’s brewed in vegas, stays in vegas

We need a name for the ultimate Vegas Beer! We are going to brew it at @BrewDogLasVegas and only sell it in our Las Vegas location! So, what should we call it? £500 or $500 of BrewDog Beer & Merch for the winning suggestion!

@BrewDog when the cabin crew see how much you love the British Airways IPA and smuggle you a stash to take home. Amazing flight as always @British_Airways club world cabin crew outstanding as ever.

@virginmedia It is now showing and my internet speed has increased. Thanks for sorting

@alistairjacques Thanks and can you sign in again for me, then scroll to the bottom of the page. Click 'orders' for me and let me know what happens? ^John

@virginmedia hi upgraded my virgin media package on 23rd and still not live. How long does this take and is this eating into my 14 day cooling off period?

@virginmedia Morning. No still shows old. I have had new contract and confirmation of new package on email but nothing since and now 11 days

@alistairjacques Good morning, Alistair. If you log in to your online account 👉 virg.in/myVM does it show the correct account package? ^John

@virginmedia Hi. No it’s an extension of my current package but increasing internet speed back to one I had 2 years ago with sake router

@alistairjacques Hi Alistair, are you awaiting equipment to be delivered or an engineer as this can delay the start . ^CW

@British_Airways does a companion voucher get you someone onto a flight with you just the one way or return if I book a return trip?

@CurrysServices How long does it take to get an answer on a dm??? This has been over a week, sent multiple messages as requested and still nothing….

@alistairjacques Thanks for letting us know. Alistair, If you DM us your concern, I request that you please wait. One of our colleagues will come and assist you further. Thanks - VT

@CurrysServices morning. I seem to of cancelled my protect plan on my tv direct debit by mistake. How to I set this back up again. Thank you

@CurrysServices I have just dm you

@alistairjacques Hi there, thanks for getting in touch. I'm extremely sorry for the inconvenience caused by this. Could you please elaborate on your concern with me in DM so that I can help you? Thanks -J. twitter.com/messages/compo…

@CurrysServices I’ve sent you the info via dm as requested but still no one is answering. Can you help please. Thanks

@alistairjacques Hi Alistair! We appreciate you contacting us. I'm extremely sorry to hear about that issue and the trouble you have faced. However, in order for us to look into this for you, we will need you to DM us so we can help. Thanks - Sanjay

@CurrysServices I’ve dm you twice and been ignored. Please can you help