alpharooms

@EllyLKing @alpharoomshelp Hi Elly. I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Jasmine

@clairebenny67 Hey Claire, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms appalling service from yourselves . You owe me over £300 from last July 20. You never respond to calls or messages I eventually raised a dispute with hsbc. They have been waiting to hear from you since December . Never book any holidays with this company.

@reardoa Hey Andrew, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms could you please contact me over 2 bookings I have with you. Contacted you via rebooked and manage my booking but no response

@screwydrewgames Hey, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms Had a booking to go Spain Easter 2020 covid19 wasn't able to go called them up after about a week trying to get through, the gave me a voucher ok fine anyway. is now 19 February 2021 and still nothing

@chri5way @alpharoomshelp Hey Chris, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms @alpharoomshelp Having paid for a holiday 13 months ago for £5k+ that Alpharooms cancelled ahead of the scheduled date in July 20; do not believe anything you are told by email or in person. There is clearly a deliberate stalling tactic to not provide refunds

@drohanah Hey Tracie, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms you still have not refunded my holiday monies that you cancelled last March! Keep saying I'll get a call back or I'll be refunded last October then pushed to December not March

@laurabutler2107 @alpharoomshelp Hey Laura, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

Despite chasing weekly for a refund from @alpharooms @alpharoomshelp I keep getting fobbed off with the same, please be patient. Enoughs enough, going to take legal action against them

@ChloRichardss @alpharoomshelp Hey Chlo, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharoomshelp @alpharooms sick to death of hearing the words “call back in 24hours mam” or “we need speak to our supplier mam” Don’t know how many times I need to call back to get my money back😤🤬

@XDIONNEB Hey, I am sorry for the inconvenience. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

Dos anyone have a email for @alpharooms ????

@Dan96957476 Hey Dan, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@woolley3583 Hey Kirk, I am sorry for the inconvenience. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@ReenaK80 @alpharoomshelp Hey ReenaK, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms @alpharoomshelp Absolutely poor customer service - company who offer “free” cancellations but is anything but - they want to charge £30pp and loss of deposit - HOW IS THIS FREE CANCELLATION?!?! Avoid like the plague. Horrific experience and will NEVER use again. Wish

@touremanju Hey Beere, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms don’t book with them! I booked with the confidence all money would be refunded in full if a cancellation is made within 48 hours of reservation. Been requesting my refund since September 2020 constantly refusing to refund my money.

@mrss2912 Hey Joanna, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Vinson

@alpharooms Hi Alpharooms, I would like to raise a complaint about an email that has been going backwards and forwards about getting our money back for a hotel that was booked for October 2020 in Vegas. No sight of a refund, just being fobbed off with a credit note, please help.

@clareems Hey Clare, I am sorry for the delay. Please DM your booking reference, so I can get this looked into right away. ^Vinson

@alpharooms you are fraudsters. Why are you keeping my money for another year. I am due a refund. Sharp practice. Will be reporting you

@Jack7w @WhichUK Hey Jackie, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Leo

@WhichUK The same narrative as many others. No contact with @alpharooms; hotel closed which they were informed of in March and still took our money. No live chat; no platform to raise issue. This really is criminal and illegal; non compliance with CMA Open Letter and Sale of Goods Act

@joanna_hadfield @alpharoomshelp Hey Joanna, I am sorry for the delay again. Could you please DM your booking reference & I will get this looked into right away. ^Leo

@alpharoomshelp @alpharooms still heard nothing !!!!!!!!!

@Rebeccamcc3 @alpharoomshelp Hey Rebecca, I am sorry again for the delay. Could you please DM your booking reference & I will get this looked into right away. ^Leo

@chri5rose Hey Chris, I am sorry for the delay in response. I have just looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you.^Leo

@alpharooms any chance of a refund on my holiday from June? For the last 3 months constantly getting told I will get a refund within 2 weeks? 🤷🏻‍♂️#shockingcustomerservice

@mrtomd94 @alpharoomshelp Hey Tom, I am sorry to read this. I have just looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Leo

Hi @alpharooms and @alpharoomshelp Im still waiting for a refund for my May holiday. I’ve called 8 times and every time got told the only thing I can do is send an email. I’ve been emailing for months and have never even been acknowledge.