alpharooms Help

@spotlesscimmino Hi Kider, I am sorry for the delay in response. I have looped in CS @alpharoomshelp. Please DM your booking reference & I will get this looked into for you. ^Jasmine

@alpharoomshelp does anybody here help ?

@Gemmashaw1985 Hey Gemma, I am sorry to read this please DM your itinerary number I will look into it and get back to you.^Vinson

@alpharoomshelp fed up waiting for my money. Pretty sure half the office has dropped dead the amount of them have promised to call me back in an hour & never have!!!!! 😡😡😡

@allsuzedup Hey Suzanne, I am sorry to read this please DM your itinerary number I will look into it and get back to you.^Vinson

@alpharoomshelp what is the procedure for cancellations due to lockdown got a booking for the 18th March which the flight have been cancelled 😞

@Zoelegg @alpharooms Hey Zoe, I am sorry to read this please DM your itinerary number I will look into it and get back to you. ^Vinson

Beware when booking a holiday with @alpharooms - do not book unless you are 100% going to travel. They advertise Free Cancelation but do not honour this. @alpharoomshelp - update your marketing. Save yourself the stress!

@mattdeadman Hey Matt, I am sorry to read this please DM your itinerary number I will look into it and get back to you. ^Vinson

@alpharoomshelp hi team, can you please help me? I made a booking on your website which advertised “free cancellation” but am now being told I can only have a credit note. I’ve asked for your T&Cs and was told it’s at your discretion?

@helenclensy Hey Clenno, sorry for the delay in response please DM your itinerary number I will look into it and get back to you. ^Vinson

@alpharoomshelp help! Why can't i use my credit note on the website ? - helen

@gav_roberts Hey Gavin, sorry for the delay in response. Please DM your itinerary number I will look into it and get back to you.^Vinson

@alpharoomshelp What are the terms on free cancellations? Your site shows free cancellations on rooms however the terms do not explain any penalties/admin fees etc when cancelling before the date shown.

@ReddinRich Hey Richard, sorry for the delay in response. Please DM your itinerary number I will look into it and get back to you.^Vinson

@marklowing Hey Mark, I am sorry for the delay. Please DM your booking reference, so I can get this looked into right away. ^Vinson

@mrtomd94 @alpharooms Hey Tom, I am sorry for the delay. Please DM your booking reference, so I can get this looked into right away. ^Jasmine

@alpharooms @alpharoomshelp Hi @alpharooms @alpharoomshelp any follow up on this? Its been more than two weeks since you promised to look into it

Hi @alpharooms and @alpharoomshelp Im still waiting for a refund for my May holiday. I’ve called 8 times and every time got told the only thing I can do is send an email. I’ve been emailing for months and have never even been acknowledge.

@bazmc9 @alpharooms @BBCWatchdog Hey Barry, please accept my sincere apologies for the delay. Let me forward this to our Customer relations team and ask them to contact you as soon as possible.^Micheal

@alpharooms @BBCWatchdog @alpharoomshelp And the the number you provide if issue is urgent doesn’t work!

@BBCWatchdog look at @alpharooms @alpharoomshelp Absolute shithouse company who fail to deal with problems/complaints and have Facebook page dedicated to their diabolical customer service

@bazmc9 @alpharooms @BBCWatchdog Hey Barry, I am sorry to read this. Please could you let me know if you need any urgent help and please provide me with your booking reference and I will get this looked into for you on priority.^Micheal

@FiDoyle_71 Hey Fiona, I am looping in CS@alpharoomshelp. Please DM your booking reference and we would look into it for you.^Micheal

@alpharoomshelp Booking REF: 835361056656.Holiday hotel in Greece closed since 24/3.Ryanair cancelled the flights on 6/4.Dep. date of holiday 24/4.No contact from Alpharooms to date re cancellation or refund.Impossible to reach by phone or e-mail!

@EmmsieDoh Hey Emma, Sorry about the delay. I have just looped in our CS team @alpharoomshelp . Please DM your booking reference and we will get back to you shortly to discuss about your booking. ^Brad

@alpharoomshelp sent a DM yesterday and no response. CS is shocking.

@jamieeaton85 Hey Jamie, Sorry about the delay. I have just looped in our CS team @alpharoomshelp . Please DM your booking reference and we will get back to you shortly to discuss about your booking. ^Brad

@alpharoomshelp Still waiting ...........was told that manager would call after his current call - that was 3 and a half hours ago!

@alpharoomshelp Told 2 hours ago I would get a phone call back from a manager. Still waiting - where is my phone call? Very poor customer service!

@therealcazbaz @alpharooms @tivolihotels Hey Caroline, Sorry about the delay. I have just looped in our CS team @alpharoomshelp . Please DM your booking reference and we will get back to you shortly to discuss about your booking. ^Brad

@alpharooms @alpharoomshelp have been emailing you for over a week now to find out if we can change our booking with @tivolihotels and pay the extra...still not sorted! Very frustrating!

@al_kiely Hey Alan, Sorry about the delay. I have just looped in our CS team @alpharoomshelp . Please DM your booking reference and we will get back to you shortly to discuss about your booking. ^Brad

@alpharoomshelp wondering if the new york hotel tax is included in the price of the booking

@jamiediscos @alpharooms Hey jamie, Sorry about the delay. I have just looped in our CS team @alpharoomshelp . Please DM your booking reference and we will get back to you shortly to discuss about your booking. ^Brad

@alpharooms @alpharoomshelp hi there, i made a booking yesterday and ive still not had any confirmation! its still on request but its only 9 days away! can you please see if its comfirmed asap as if not i can book with another provider. thanks

@AmiePrince_ Hey Amie, I am sorry to read this. I have just looped in CS @alpharoomshelp. Please can you DM your booking reference so I chase for a response on your complaint.^Leo

@alpharoomshelp it’s nice to know customer service can post on Twitter and Facebook but can’t respond to my complaint email!! I will never book through this company again

@andeepk @AmiePrince_ Hey Andeep, I am sorry to read this. I have just looped in CS @alpharoomshelp. Please can you DM your booking reference so I can a supervisor to deal with your issue.^Leo

@AmiePrince_ @alpharoomshelp They are useless. Had a issue this morning. Rang customer services. Issue not resolved and my booking is for next year!! The advisors just read from a sheet of paper. Will never use them again and will advise all my friends and family how bad they are.