Amazon Help

@yoimiya_yaya 使いづらい点があり、ご不便をおかけいたしました。改めてサポートさせていただきたく、以下「メッセージで返信」ボタンより、DMにてご連絡いただけますでしょうか。DMでは改めて詳細の記載は不要です。また注文番号やトラッキングID、アカウント情報等、個人情報は記載しないようお願いいたします。 -中島

@AmazonHelp AIチャットが全く役に立たないのですがどうすれば良いでしょうか？

Amazon商品不具合あったから返送したのに全く返金されなくて草

失礼いたします。Amazonです。 商品のお届けについて、ご不快の念をおかけしております。 一般的なご案内となりますが、置き配指定オプションを選択いただいた場合におきましても、安全な場合に限り宅配ボックスや玄関前などに置き配することがございます。 よろしければ、こちらのヘルプページをご参照いただけますでしょうか。 ヘルプページ／置き配オプションその他の配送指示を設定する amzn.to/47szWpZ -桜井

宅配ボックスが横にあるのにナゼ玄関前にそのまま置くの？何回言えば気がすむのか？ #Amazon #またかよ！！

Hello. Thanks for bringing this to our notice. We're here to assist you. You can confirm that you have the latest version of the Amazon app by viewing the app's detail page. For more information, please check here: amzn.to/4ugoJ5b. If you require further assistance, please feel free to reach out, and we'll do our best to support you. -Ahmed

My @amazon Haul page is being frozen and blocked can you please help me.

@giorgramondetta I couldn't get my @sainsburys fresh soup pot open so I knocked on all the doors in the house but no one opened so I went outside down the road but an elderly man said it was too difficult to open so I crossed over to a Muslim Iman&he kindly used a spanner to open

We are sorry to know that your return has not been marked. Kindly report this issue to our support team by accessing this link: amzn.to/3JT9ckz, our team will assist you further. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Swathi

@amazonIN I m facing an issue with one return wherein d pick up guy took d parcel but hv not filed it yet. It has been 2 days already. Pls advise Tracking Id: 629938390696

@Francis_Moraiss Olá! Sentimos muito pelo inconveniente com o pedido. Por segurança, não temos acesso aos seus dados, assinaturas, conta ou pedidos. Poderia gentilmente nos chamar na DM para orientarmos como proceder? Só solicitamos que não passe dados pessoais ou de pedidos, por favor. Basta clicar no link: -Van

A @amazon teve a pachorra de me ameaçar dizendo que peço muitos reembolsos? Pois prove, porque tudo que pedi foi o reenvio das compras que foram extraviadas, as raras vezes q aceitei reembolso foi por não ter opção de reenvio! Que ódio viu! Tô muito chocada e chateada! 😤

ご返信いただきありがとうございます。その際はリンクより「注文内容について＞商品選択＞配送について＞配送完了となっているが届いていない＞カスタマーサービスへ連絡　または　その他のサポート」をご選択いただけるかお試しいただけますでしょうか。 amzn.to/4tFB6qq カスタマーサービスへ繋がらない場合には、以下「メッセージで返信」ボタンより、DMにてお声掛けください。 その際は注文番号やトラッキングID等の個人情報は記載しないようお願いいたします。 -中島

@AmazonHelp そちらのリンクにアクセスしてログインしましたが、カスタマーサービスにはアクセスできますが、ヘルプページに飛ばされるだけで問い合わせの項目がありません。どうすればよろしいですか？

Amazonで配送済みとなっているが届いていない 到着写真を見るに隣の家に届いてるっぽい アカウントサービスからも問い合わせページに辿り着けない UIどうなってんねん

@Iamsuman62 @amazonIN @jagograhakjago @Iamsuman62 We'd like to help you with this. Please reach out to our team via: amzn.to/4dMHiI8, and we'll do our best to assist. Please be informed that the link mentioned will stay active for 1 hour. -Sindu

Wrong product delivered for Order No. 171-7251178-1325108. Item already returned but refund still not received. Consumer complaint lodged. Docket No: 9307150. Please help urgently. @AmazonHelp @amazonIN @jagograhakjago

@baishalik10 We have responded to you over direct message. Kindly check for the same. -Indhu

@AmazonHelp I have shared the details Indhu. Please check your DM and reply right now.

The items in the order were missing from Amazon Now Delivery Man and they refused to help and the refund is yet to be initiated despite calling and sharing the details to @amazon @amazonIN customer support. Please give the refund now.

We'd like to take a closer look into this. Please connect with our team over chat here: amzn.to/4ugouqN, so that we can check and help you further. Please be informed that the link mentioned will stay active for 1 hour. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Jessvica

@AmazonHelp Customer support could not resolve the issue. Please escalate this immediately to the local delivery station/supervisor and arrange delivery or initiate refund/cancellation.

@AmazonHelp Order 171-2541747-3061913 stuck in Out for Delivery since 4 days. False “attempted delivery” updates without any call/OTP. Customer care not responding properly. Escalate to local hub and deliver today. @amazonIN

@khanwacky Sorry to know about the unpleasant experience you had with the product received. We'd like to escalate this issue to our concerned team. Please reach out to us via DM using the 'Send us a Private Message' option below, without including any personal or account information. We'll do our best to assist you in this regard. -Vishesh

@amazonIN @amazon I order for perfume instead of original through some vendor you sent me cheap one which damaged my skin and now doctor said it was having more harmful content and your employees instead of paying me for all harassment suffering zero sympathy worse

Hi, we're very sorry to hear that you haven't had a positive experience when you contacted us, and that it hasn't been possible to speak with a supervisor. Please reach out to us via DM, so we can ensure this is escalated. Further, please don’t provide any order/account details over DM as we consider them to be personal information. -Laura

.@AmazonHelp being disconnected twice when awaiting a Supervisor is beyond unacceptable. Do better.

Hello. Thank you for bringing this to our attention, and we're sorry for any inconvenience this might have caused. We encourage not posting personally identifiable information, such as your phone number, email address, order history, etc. If you’d like to delete this post, click the "More" icon [...] in the upper right-hand corner of your post or tap on your message for options. We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information. -Adham

Extremely disappointed with @AmazonUK and @AmazonHelp My order (#026-3412255-1037143) for a WHOOP 5.0/MG Activity Tracker worth £209 was marked as “delivered” on 9 April 2026 (Tracking ID: UK4169819433), but I NEVER received the package.

@HarishKhulbe4 Sorry to know about the issue with the defective product. We would like to escalate this on your behalf. Please reach out to us via private message through the 'Send us a Private Message' option below. Further, please don't include any personal or account information. -Jerusha twitter.com/messages/compo…

"Hey @AgaroIndia and @amazonIN, my Agaro Regal Electric Citrus Juicer (₹2,399, Order ID: 406-8105049-2890728) stopped working (motor not rotating) just after delivery on 14 April 2026. Warranty support emails and follow-ups ignored. Any help on repair/replacement? DEAD ONARRIVAL

@Bycharly_03 Gracias. Hemos respondido tu mensaje. -John

@AmazonHelp Buenas tardes, ya les envié el mensaje por privado

@amazon @AmazonHelp @Correos @CorreosAtiende Amazon España Escribo por medio de un tweet a ver si así me pueden ayudar, el 4 de mayo hice un pedido por Amazon el cual nunca me llegó y estuve por casi una semana completa contactando agentes de servicio al cliente

@sina0707 失礼します、Amazonです。 商品のお届けについてご迷惑をおかけしております。 恐れ入りますが、本日中までに商品が届かなかったり、注文ステータス上に新たなご案内やお知らせがない場合には、配送状況確認のためヤマト運輸までお問い合わせをご検討くださいますと幸いです。 amzn.to/3R9sOtf -三浦

ちっちぇ物をバカデカダンボールで送ってくるのにバカデカダンボール本体が届かないAmazon…14日着予定だったけど来なくて、ヤマト運輸から袋が破れたためって紙入ってるのさっき気づいて(紙はちゃんとポストの中に入れろ？？？)どうしたらええんや

@ANG3LB1T3R We encourage you to contact the National Suicide Prevention Lifeline at 988. If you're having a medical emergency and can't get in touch with the National Suicide Prevention Lifeline, call 911. -Sara

@AmazonHelp Sara if my family finds out about this I'll be embarrassed and hang myself

When does my tail get here, Amazon hurry UP NOW

@Fuu_yu34 أهلًا بك، نعتذر عن أى إزعاج قد يكون حدث، يرجى مراسلتنا على الخاص بالنقر على الزر أدناه لنتمكن من إلقاء نظرة فاحصة على المشكلة وحل الأمر من أجلك، وذلك بدون ذكر اى بيانات شخصية. - أيتن twitter.com/messages/compo…

@AmazonKSA اتمنى التواصل معي على الخاص لحل مشكلتي و الحصول على الشكوة

أحد فاهم الجو اليوم؟ ولا كلنا ضايعين 😂

@Ghanshy54347092 Kindly write us back if the order is not delivered by the mentioned timeframe. -Anantha

@AmazonHelp What if it is not delivered by 10pm today

Dear @amazonIN If you not able to deliver product in same day or next day then why you are showing product will deliver in one day. And what is the use of amazon prime? I have placed a order yesterday and it was showing I will get my product between 7am-9am still not received.

@Surajkr1018 Kindly report this issue to our support team by accessing this link: amzn.to/3JT9ckz, our team will assist you further. -Swathi

I want social media team to resolve this @AmazonHelp @amazonIN