Andrew Jackson

Hi @FoxNews — small clarification. We appreciate that international media such as FOX News highlight the effective work of interceptor drones. The footage shown in this segment features STING — a Ukrainian interceptor drone developed by engineers at Wild Hornets and used by Ukrainian air defense units to destroy Shahed-type drones. This result is the outcome of a long and difficult path taken by Wild Hornets engineers together with Ukrainian soldiers, and we would be grateful if these achievements remained properly credited. We also deeply appreciate all the support we receive and are very grateful for the trust people place in our work. You can see more interception footage and feedback from Ukrainian soldiers on our page. More about STING: wildhornets.com/en/sting-a-hig…

@GWRHelp AND you no longer send a calendar appointment in the email

@GWRHelp where is the "add another journey" button when buying tickets on the new website via mobile?

@GWRHelp AND the "upgrade to first class" pops up _every_ time

@GWRHelp I book a week's worth of journeys at a time, so far from this upgrade making the user experience better it now takes me 5x longer to book tickets. And no doubt I'll hit a debit card use cap?

@GWRHelp I have them in my email inbox. Feedback to the UX team that this is a poor user journey to promise something in the app and then not be able to deliver on

@andrewjackson Hi there Andrew, thank you for your message. If you require help locating your pre-booked tickets please DM us so that we can look in to this for you - Emma x.com/messages/compo…

@GWRHelp I knew this was going to happen but why give the impression that tickets before 24th are available somewhere?

@EatYourOwnEars @MydSound @edbangerrecords Do you have set times for tomorrow night?

📢 French electronic artist extraordinaire @MydSound headlines Colour Factory on Wednesday 4 February with his first ever UK Mydnight Live Experience. 📍 Colour Factory 🗓️ Wednesday 4 February ‘Mydnight’, Myd’s acclaimed new album on @edbangerrecords /@becausemusic includes ‘Song For You’, ‘The Wizard’, ‘Our Home’ & ‘Sweatin’ ‘Destined for mainstage greatness’ -@ClashMagazine ‘Slick, feel-good bangers with a clearer purpose than ever before... a joyous call to move your feet.’ -@godisinthetv With support from Povoa 🎟️ On sale now at eatyourownears.com/myd

@vaillantlive a purpose a built venue. And no cloak room. WTF.

@easyJet anything you can do to message a passenger who picked up an identical bag of mine at Bristol airport, took ours and left theirs on the belt? I have photo of the tag of the bag they left. Baggage help tried calling but they didn't answer.

@WhichUK same olive oil, two very different reviews. With such inconsistency should your panelists judgement be trusted?

@GWRHelp if I have two singles for travel this morning, one outbound advanced and one anytime return, how should I apply for a refund for the return leg because I chose not to travel when my outbound leg was disrupted?

@RoyalMailHelp is this account still alive? I have an issue with a collection which happened but have received an email saying it failed. The tracking ID says it's waiting to be posted.

@GWRHelp will the 09:19 from NBY to PAD still be running this morning?

@WhichUK thanks for the reviews of camping gas stoves in this week's newsletter - perfect prep for the festival season. However, is your 'great value' rated @vango stove one listed for product recall? vango.co.uk/product-recall

@GWRHelp I'd have missed the train if that was the required remedy

@andrewjackson I am sorry to hear this. Please can you try deleting the app and reinstalling it, then logging back into your account? -Szabina

@GWRHelp what do we do if we get to the ticket barriers and the app won't load?

@GWRHelp The ticket office is the other side of the tracks. I've seen people being refused entry to an imminently departing train because the app conks out and they can't find the email confirmation. The app needs to be reliable if you people are going to trust mobile ticketing.

@andrewjackson Hi there Andrew, have you spoken to staff at the station or at the ticket office? - Kyle

@joelycett and always thought it was irresponsible dog owners. Andy Jackson, Newbury