Ankur

@helloturtlemint @ICICILombard Although you have created the ticket. There is nothing done on this and I am saying this as a partner not as a customer. I really don't wish to do any more business in the future with you.

@ankur_sood5 @ICICILombard Hello Ankur, We deeply regret hearing about your disappointing experience and sincerely apologize for the inconvenience caused. Your concern has already been shared with our internal team for further review and resolution. Kindly refer to Ticket ID 6598455 for further details ...

Extremely disappointing experience with @ICICILombard & @helloturtlemint. A young insured with no diagnosed pre-existing illness bought a health policy in good faith through @helloturtlemint. Premium was accepted and policy issued with coverage after the 30-day waiting period.

@ICICILombard @helloturtlemint @ICICILombard Any update on this . How long does it usually take to get a case resolved? 4 Days and counting ?

@getvisitapp @Niva_Bupa This has been resolved

@ankur_sood5 @Niva_Bupa Hi Ankur, Apologies for the inconvenience caused. This is certainly not the experience we aim to provide. We kindly request you to share your contact details at pearl@getvisitapp.com, and one of our experts will reach out to you shortly to assist you on priority.

@Niva_Bupa My client booked a test via ur app (directed 2 @getvisitapp) but hasn’t received reports even after 5 days& multiple followups. If this is the service for health checks, how can customers trst u during hospitlisations? #HealthcareIndia #HealthInsurance #badexperience

@helloturtlemint @ICICILombard @helloturtlemint Can you please update whats the status on this or would paste another template based reply on any question of mine ?

@ankur_sood5 @ICICILombard Dear Sir, We acknowledge your email. Our team is looking into your query. We'll soon get back to you with an update. Thank you.

@helloturtlemint @ICICILombard @helloturtlemint I dont know how your "team" is looking into the query when you dont have any details related to this issue ? You should stop pasting templates and start working on issues.

@ICICILombard @helloturtlemint What would I need to do to get a response/ acknowledgment from you @ICICILombard ? The patient was admitted on 4th May and the claim was raised twice since then still there is no response.

@ICICILombard @helloturtlemint If there were doubts during underwriting, why was the policy issued? If heart ailments were covered after Day 30, why deny the claim now without transparent medical proof? @irdainsurance @irdaindia @BimaSamadhana Pls intervene

@ICICILombard @helloturtlemint After the tragic loss of his father 3 months ago, the insured underwent severe stress and was later hospitalized for a heart condition requiring surgery. Now the claim has been rejected citing “non-disclosure” and “lack of documents” while the surveyor is not responding to calls

@cromaretail Your timelines don't look realistic and your commitments aren't truthful. I am still waiting for this to be resolved.

@cromaretail This delay and repeated false timelines are unacceptable. If this is not resolved immediately, I will be forced 2 escalate the matter to the consumer court. Please provide a concrete resolution and timeline instead of generic responses. #ConsumerRights #PoorService #ServiceDelay

@cromaretail raised a ticket on 22nd April and haven’t received any resolution yet. Despite 5 follow-up calls, I’m only told it’s “being escalated” every time. This is extremely frustrating. Can someone please take ownership and resolve this ASAP? #CustomerService #Croma

@cromaretail @CromaSupport I’ve already shared my Order ID and contact details via DM as requested, but there’s still no update. I’ve been calling daily in this heat, and every time I’m told the issue will be resolved within 24–48 hours — which clearly hasn’t happened.

@getvisitapp @Niva_Bupa Visit health -This is still not resolved

@ankur_sood5 @Niva_Bupa Hi Ankur, apologies for the inconvenience caused. We hope your query has been resolved.