Appy

@MbtHawk Have you A/B price tested + decrease ad spend? Lower price by $1, try to cut down ad spend alongside. Raise price $2, increase ad spend $.50/unit I understand some niches competitive price points are king. We have some products that raising the price $1 would lose BSR.

AMZ Expenses as a % of sales is 52% on this product I remember when it was 40-42% just a few years ago. This might not even capture them all either.....

@useactive @AmazonASGTG @amznsellerhelp This is scary… black hat tactic? Just spin up a ‘brand’ and put it on Walmart to suppress a top selling ASIN? Clearly not your product.

$300k in lost sales in 3days of Amazon taking away buybox for our own product due to competitive pricing error from a random walmart listing. + wasted spend and external traffic going to competitors. See the product Amazon thinks is ours. @AmazonASGTG @amznsellerhelp

Anyone who is following the new account. All I ask is for your support. If you’re human. All u have to do is LIKE THE POST. And REPOST the post. I don’t ask for anything from u guys. this one request should be acceptable to everyone who follows me. Thank you #DreamHustleWin

@Molson_Hart It wasn’t a kill shot for our company financially but it was to our pride. It drug our top 6 performers into it with discovery, depositions etc. bad for company morale and productivity. Putting it to bed and focusing on the business felt amazing. It feels like a win 3 yrs later

@appy21x Insane, I'm sorry you had to deal with that. And when you put it to bed it felt good yeah?

@Molson_Hart Our attorneys thought we’d receive $300-$500k + attorneys fees. It drug on so long and their new lawsuits were so frivolous they were just trying to bury us in legal fees and paperwork after the initial settlement. It was a small competitor, we paid them to stop suing us.

@appy21x 10 years? How'd that happen?

@fredfredfba @Rich_Tesoriero @amznsellerhelp They all read like this, imitating Amazon customer service and always somewhere in New Jersey.

@appy21x @Rich_Tesoriero @amznsellerhelp Also have had issues with orders from that area especially with foreign payment. Think it’s a big freight forwarder aggregating customers orders to ship overseas.

Amazon believes buyer return abuse is a solved problem. I have 379 orders from one buyer that say otherwise. A Seller Support investigation last month did not solve the problem. Please help me escalate this issue to the right team. @amznsellerhelp

@amznsellerhelp will we still be charged for ad spend for today? I see ads being served with messed up delivery dates.

@0xN0mad @michaelpatron0 Laid out 3 root causes and then ‘admitted’ guilt, spun up a corrective and preventative action plan, took pictures of our product from every angle showing how they leave our facility.

@appy21x @michaelpatron0 Jeez that’s annoying AF. Right on prime day. What did you say in your POA to get the hold removed?

Oct Prime Day (Day 1) YoY:

@0xN0mad @michaelpatron0 One was 32 hours and the other few have been 48+ hrs.

@appy21x @michaelpatron0 How long does it take to remove the reserve status issue? I just filed it a few hours ago with GPTs help - mostly because the complaints are complete BS.

@0xN0mad @michaelpatron0 Recently we have seen an uptick in product condition complaints as well. They give you seven days to address these before they deactivate the listing and they are the same bogus customer complaints. They show up in account health. We have successfully appealed all of them so far.

Damn - what is causing this? The customer complaints are often BS and often not related to our product. With a <1% NCX rate this doesn’t make sense. I was hoping they would respond in <24 hours given prime day. Very frustrating…. Is it a competitor “attack” or just poor Amazon Algos?

@0xN0mad @michaelpatron0 We have seen a MASSIVE uptick in these. Absolutely disgusting. Have to spin up a ‘POA’ to address whatever issue their algorithm has cited. Shreya will then respond in 48-72 hours accepting your POA and moving your inventory back into active status.

@michaelpatron0 I woke up to a fun little message on our best selling ASIN on prime day which has <1% NCX and a 4.7 rating This is to inform you that we have moved your inventory to reserved status for the ASIN as we have identified product issues based on the following customer comments:

@CameronWalkerSZ Wow, that makes it even worse. I can wrap my head around AMZ releasing something and not taking extreme seasonality and the time it takes from shipment creation to appointment scheduling to receiving but not items with regular sales velocity. Best of luck 🤞

@appy21x This isn’t even seasonal believe it or not

Out of Stock but Overstocked! We are 2 weeks in without a solution. 30K units manufactured for Q4. You can do better than this Amazon!

@CameronWalkerSZ We realized these restrictions reset every M around 3am EST. Provide your SAS manager or open a case with the ASINs, historic sales data from same time LY and this error. Other than that, this AMZ algo is broken and we have found zero ways to overcome other than SAS stepping in

@michaelpatron0 our FBA freight costs increased from 0.93% to 1.4% of sales. We’ve opted for the ‘optimized’ shipping plan, 5x more work but remains more cost effective per unit compared to placement fees for us. What percentage of sales do your freight costs represent?

bent over. We will keep diversifying because Amazon is in no way the long term answer to any question unless the question is "Who will be fucking you next year?"

YOY my Amazon sales are down 15% but inbound shipping costs to Amazon is at all time highs. Below is a weekly chart showing avg pallet cost to ship into FBA over the last 3+ years. The last year we skip some weeks so the zeros make it look like the cost isn't increasing...

@Minime23931431 @MbtHawk @amazon Just got this gem today. How is this legal? Customer acting as Amazon customer service. We’ve received multiple of these.

@MbtHawk @appy21x @amazon They used to be smarter as well as they went for returnless items. Now they are freaking brazen about it.

These @amazon buyers wild sometimes. Straight abuse....... Threatening to return items and leave bad reviews. SMH