Capital One

@evansmedley Hey there. Thanks for bringing this to our attention! When you have a moment, could you send us a DM so we can further assist? ^SW twitter.com/messages/compo…

Why can’t I use my new debit card with @Venmo @CapitalOne WTF?!

@LynneGuire Hello. Thanks for reaching out. Please reach out by Direct Message for assistance. ^SZ twitter.com/messages/compo…

@CapitalOne When will I receive new account bonus. Required deposits complete.

@Grayson45796363 Oh no, sorry to hear that you're going through that. I can forward your concerns to our partner team for further assistance. Please send us a DM, so we can gather more info. ^TB twitter.com/messages/compo…

@AskCapitalOne Another agent Yes and the call cut midway. Dialer still counting down but no one on the other line. I tried logging using the information that myself and the first agent had setup and the app still will not recognize my info. Now I’m locked out

@CapitalOne what is going on with your systems today? I cannot access my accounts. Your customer service line keeps getting disconnected mid call. App doesn’t recognize my information!!!! And will not accept a password reset! Fix this!

@Grayson45796363 So you were able to get through to a representative now? ^TB

@AskCapitalOne One of your agents said they’ve been having issues. He said This has happened in the week/s before

@KPhan55889 Hi there. Thanks for reaching out, and we are really sorry to hear about your experience. We don't have account level access on this platform in an effort to keep your information secure, but we will be happy to try to guide you in the right direction if you can send us a DM.^MC twitter.com/messages/compo…

Urgent: my Paris hotel was cancel last minute by capital one travel due to a partner issue. The alternative offered is not comparable, and I can’t reach customer service international as I’m in the middle of traveling now. Need immediate assistance @CapitalOne @AskCapitalOne

@feder_shimshy Hey, thank you for bringing your concerns to our attention. We understand how frustrated you must be. We logged your feedback on this to make sure your voice is heard. ^EL twitter.com/messages/compo…

My Capital One debit card is now Discover. Tried booking with Spirit Airlines — declined because they don’t accept Discover. I have the money. Ready to pay. Still blocked. How does this make sense as payment networks evolve? @CapitalOne @SpiritAirlines

@chucker210 Hello. Thanks for reaching out. We're sorry for this experience. Please reach out by Direct Message for assistance. ^SZ twitter.com/messages/compo…

The @CapitalOne credit card dispute resolution is a "Hot Mess". I have heard all excuses and promises and misleading credits. NO ONE knows what their doing at @capitalone.com Good grief!!! Time to jump after aprox 25 years! #frustrated

@scaifelaw Hello! Thank you for reaching out to us today in regard to canceling a claim. When you have a moment, can you send us a DM to further assist you? ^AE twitter.com/messages/compo…

@AskCapitalOne I need to cancel a claim and don’t have time to sit on the phone. Please cancel claim ending in 8417. The matter has been resolved

@PolicyNotes Good morning. Thanks for reaching out and bringing this to our attention. When you have a moment please send us a DM.^JE twitter.com/messages/compo…

The new Capital One travel app @capitalone has real non-visual accessibility problems. Why companies can't check for accessibility is beyond me

@miopty @thepointsguy Hello. Thanks for reaching out. We're sorry for this experience. Please reach out by Direct Message for assistance. ^SZ twitter.com/messages/compo…

@CapitalOne @flyingblue Update: As of today, these phantom Copa awards are STILL showing on Flying Blue. Screenshots below. This has been ongoing for 2+ weeks.

These weren’t “sold out” seats—they were never bookable. Classic phantom awards. Customers are making irreversible transfers based on availability that isn’t real. That’s a serious problem. #FlyingBlue

@Roofline2e Hi! Your concerns are important to us. We'd like to learn more about your recent experience. Please send us a DM to gather additional details. ^BB

@AskCapitalOne I was charged 395$ for my venture X without authorization and I can’t cancel it!

@Orioles93 Hi! Thank you for reaching out to us. Your valuable feedback helps us improve our products and services. Please give send us a DM to take a closer look into this for you. ^BB

Hey @CapitalOne, thanks for making my debit card a discover card instead of the usual master or visa. Now I can’t use it at half the places I try because it thinks it’s a credit card. Wonderful change.

@Prajakta1301 Thanks for the info Prajakta - I have forwarded your concerns to our partner team ^ALEW twitter.com/messages/compo…

@AskCapitalOne Prajakta Mane 13210

@CapitalOne Your agent botched a verification call with British Airways. I got marked no-show. Had to pay $2,800 for a new flight. Called multiple times. Put on hold. Manager Chloe refused all help. This is what a @CapitalOne Venture X cardholder gets? #CapitalOne @AskCapitalOne

@smitty_AAA Thanks for getting in touch with us. When you have a moment, could you please DM us so we can provide additional assistance? ^SW twitter.com/messages/compo…

@AskCapitalOne Applied for #VentureX for a new job with a heavy commute starting today. Application is stuck in a 7-day loop and 5 phone reps have been unable to help or verify my ID. Can someone from the Executive Office help me move this forward?

@DougLuton752 Please send us a DM, so we can try to guide you further. ^TD twitter.com/messages/compo…

That letter never arrived. I’ve been checking my mail religiously and have a USPS account to check the history. I have called multiple time and no one is willing to offer any help. This is the absolute worst experience I have ever had with a banking institution. I’m literally on hold right now waiting.

@CapitalOne @AskCapitalOne I have been trying for over a week to get something to show my savings account closed on March 6th. I literally just need an email. It is the only thing preventing me from closing on my house. Capital one is going to cost me the purchase of my home.

@goldbuzzard Hey there! Thank you for reaching out to us today in regard to this matter. When you have a moment, can you send us a DM to further assist you? ^AE twitter.com/messages/compo…

@CapitalOne I received an e-mail that I was declined a credit card I applied for. However, I never applied for this card. How do I tell if this is a scam e-mail or if someone is using my information to apply for credit cards?

@RevReality1776 Hello. Thanks for reaching out. We're sorry for this experience. Please reach out by Direct Message for assistance. ^SZ twitter.com/messages/compo…

Man @CapitalOne @CapitalOneTech insists I have an account I opened back in 2023 and I keep telling them I dont. Their reporting is inaccurate as hell. Maybe I should get the cfpb involved. @Equifax @TransUnion and @Experian arent fulfilling their obligations. Terrible service