Fredric Schroeder

@lyft when I opened the app, it said five minutes ETA. 20 minutes later they canceled my trip, charge me five dollars, and when I looked at the app again, the price had gone up. Dishonest company

@lyft for 20 minutes they said they were looking for a car, then told me a free upgrade, then canceled the trip and charged me five dollars. I would've been home by now if it had not been for their dishonest system

@lyft for 20 minutes they said they were looking for a car. Then said a free upgrade. Then cancel the trip altogether and charge me five dollars. I would've been home by now except for their dishonest system

@united so much for Starlink. 40 minutes & 2 flight attn later, i finally connected. Maybe good to test before irritating customers

@MBonvoyAssist The hotel does not value loyal Marriott customers. They are dismissive, insulting, and completely uninterested in feedback

@PolicyNotes Hello Fedric, thank you for reaching out and we are sorry to hear that. Could you kindly provide more details regarding your experience for us to look into this further. We are here to help.

Very disappointing stay at Four Points By Sheraton in Phuket, Thailand, a @marriott property. After leaving a poor review, the manager, Benoit Mouclier, sent me an obnoxious note explaining that the hotel was perfect and that any disappointment was my fault. What a

@MBonvoyAssist When I wrote back complaining, he then asked why I was disappointed

@MBonvoyAssist The manager did not ask why I was disappointed, he only scolded me for the poor rating

@MBonvoyAssist I received an online survey asking about my recent stay at the Four Points By Sheraton in Phuket. I gave a rating of three. Apparently, your hotel manager is offended when people give poor ratings. He wrote me an obnoxious note explaining that they were perfect

The new Capital One travel app @capitalone has real non-visual accessibility problems. Why companies can't check for accessibility is beyond me

I tried looking online for Air Canada accessibility support but could not find any information

@AirCanada I have been trying to set up an Aeroplan account. I am blind and have tried opening the account with the iPhone app and directly through the Air Canada website, but I am experiencing accessibility barriers. Please help

@chase they tell me to go to the website or app. Really? Here is

@Chase just try to get them to correct their own error. I looked online and it told me to call. After talking to three different people, they told me to go to the app. Try to find what you need on a poorly designed app

@united airlines flight diverted to Richmond because of weather. flight crew and ground staff have been fabulous

#united Flight diverted to Richmond because of weather. Flight crew and ground staff are outstanding. Making a bad situation the best they can

@ANAFlightInfo_e It is now been two weeks and still nothing from ANA. Is it just poor Customer Service?

@PolicyNotes Please check here to contact us regarding your comments and requests. ana.co.jp/en/jp/guide/co…

@ANAFlightInfo_e it is impossible to find an actual email address or accessible way of submitting a complaint. so much for ANA airlines.

@ANAFlightInfo_e It has been more than a week since I submitted my complaint, and no word from ANA. So much for customer service.

@ANAFlightInfo_e I do not know if it is deliberate, but it is nearly impossible to contact ANA with a complaint.