Ask Frontier

@CaceresEvette Hello. I completely understand your need to have a working service, especially for a remote worker. I would be more than happy to look into your service issue if you can send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

FRONTIER NITEMARES…SHARE YOUR STORY! We’ve had NO WIFI for over 8 days and Frontier will NOT send out a technician to help! 2nd time in one month. AND we work from home!#frontiercommunications #frontiecommunicationsnitemare #CustomerSupport #ihatefrontiercommunications

Hello Steven. If you currently have Frontier services, feel free to send us a Direct Message, and we will be happy to look into any promotional opportunities available to you! If you have Verizon services, I'd advise contacting them at x.com/VerizonSupport. I hope this helps! ~ Luna

Very smart business strategy @Verizon @AskFrontier !!! Emails and social media celebrating the $15 monthly Fios internet discount for mobile customers last month, then raised the cost of Fios by $15 the following month. Too funny… will be canceling @VerizonNews @VerizonSupport

@juspassnthroo Hi Jenn, I’m here to help assist with any of your questions and concerns. Please send me a direct message. -Kevin twitter.com/messages/compo…

@AskFrontier how do I report a customer service agent for hanging up on me and refusing to provide documentation of my Giga transcripts??? Absolute joke of a company

@beachsnooker Hello. I understand the importance of having stable internet. I would be more than happy to look into any service issues if you can send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

What is going on with your internet 🛜 @FrontierCorp ? I’ve dropped coverage X 3 in the past week usually after 10 pm 😬 I’ve had to reboot my router each time and this shouldn’t be happening especially when a @RaysBaseball game ⚾️ is on tv 📺 😡😡😡👎🏻 @beachsnooker @Verizon

Hello Jhua! We appreciate you as a valued Frontier customer. Hold times may vary based on call volume, and we apologize for your experience as we strive to improve our service. Price increases for internet services are common among providers. Sometimes, we face higher costs, whether from network upgrades or payments to TV channels for content. Thus, you might see a price increase; more details are available at frontier.com/resources/fee-…. For any billing questions, please contact us directly for help. -Sabrina

@AskFrontier The customer service line takes forever to respond. My bill went from 39.99 to 44.99 then 59.99 then it is saying next month it is going to be 69.99. How is this ethical? I am a customer for 13 years…@AskFrontier

What’s wrong with @AskFrontier ? Bill been getting higher and higher without my consent? Tried to call them and the robot is telling me wait time is at least 45 mins. Where is the customer service at?

@DeannaSisko Hello! Don't hesitate to reach out to us for assistance at any time directly, as we are here for you 24/7. -Sabrina twitter.com/messages/compo…

@AskFrontier @askfrontier The representative did not resolve my issue.

@FrontierCorp speaking with a representative that did not listen to my concerns and misdiagnosed my issue. An issue btw, created by your automated system.

@DeannaSisko Hello! Please conclude the conversation with the current representative, and if you have any additional concerns, feel free to reach out to us at any time for further assistance, as we are available 24/7. -Sabrina twitter.com/messages/compo…

@AskFrontier @askfrontier I am on the phone with support and the representative said that he can't fix this issue. You are going to lose a customer.

@madman_x2 Hello Jeffrey! I would be glad to investigate any service problems you might be facing by conducting a few quick tests. Please send us a direct message. -Sabrina twitter.com/messages/compo…

@FrontierCorp I’m a new customer since January. Frontier just completed build out of fiber in our area. We are dealing with our second outage lasting longer than a day. Disappointed with reliability so far!

@theretroinsider Hello! I regret this was your experience, and I'm here to assist in enhancing it. I would gladly investigate this matter for you. Please don't hesitate to send us a direct message at any time for assistance. -Sabrina twitter.com/messages/compo…

@AskFrontier Next time you’ll be hearing from me is when I’ve finalized switching services.

@AskFrontier My internet service has been going out almost daily, now y’all are trying to sell me backup service for $25/month?!?!? How convenient…..

@KetonicFuel Hello. I would be more than happy to look into router charges if you can send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

@FrontierCorp (2/2) Plan to take this to small claims if necessary. This company needs to do better.

(1/2) @FrontierCorp Wasa charged a $10 fee for rental routers provided for a free month. I spoke to 2 agents before the billing cycle, both whom said it would be taken care of. Never did. Third agent tried to gaslight that it wasn't in my chat history. I have screen grabs.

@Umyeahhbtch Hi, I’m here to assist with any of your questions and concerns. Please feel free to send me a direct message so that I can help you regarding your cable box. -Kevin twitter.com/messages/compo…

@FrontierCorp can someone please help figure out what’s wrong with my cable set up box? It is not working for over a day now and I called a couple times and there seems to be no resolution

@Beandon22 Hello Brandon, welcome to the Frontier family. I'm here to help you with any questions or issues you might have. Please send me a direct message so I can assist you in checking the status. -Kevin twitter.com/messages/compo…

@AskFrontier my self install service start date is April 2nd and my equipment hasn’t shipped yet, what’s going on??

@DanCharlesBurr Hi, Daniel. I'm here to help! If you can message us directly, I may be able to assist with your lawn concerns. -Eric twitter.com/messages/compo…

@FrontierCorp buried a fiber optic line about a month ago on my property without consent or notification. They removed it but left the yard a mess. Thanks @FrontierCorp , you are truly a second rate operation. Anyone know a good lawyer?

@vintagefille Hi VintageGirl. Please reach out via Direct Message for assistance. ~Janelle twitter.com/messages/compo…

@FrontierCorp Second outage in 10 days after the merger with @Verizon @VerizonSupport. Are we headed for the same lousy service as Spectrum?

Hello Zach, I'm here to assist you in understanding what's happening! You can always visit our outage link here - frontier.com/helpcenter/int… - to see if there are any ongoing incidents, and our Support Wizard - frontier.com/helpcenter/cat… - which provides an excellent guide for resolving most service problems. If troubleshooting doesn't lead to a solution, I can help submit a ticket for a technician to come out. Should you need additional help, feel free to send me a DM, and I can take a closer look at this for you as well! -Kevin

@FrontierCorp our internet has been out for over 12 hours in 91342. When will it be fixed?

@NoMalarkey58 Hi, No Malarkey. I'm here to help! Feel free to direct message us so we can gather additional details about your issue. We can assist with outage information, troubleshooting, and more. -Eric twitter.com/messages/compo…

@FrontierCorp I would never refer anyone to Frontier! We haven't had internet/ phone service for almost 3 weeks with no date for restoration. What kind of Internet company can run their company like this?!?

Let your wallet bloom this spring with Frontier! 🌸 💵 Refer a friend to Frontier Fiber by 3/31/26, and when they sign up online, you’ll both get $250. Not a Frontier customer? No problem—you can still refer and earn! Get started today! fybr.to/3Nuf0YI In select areas.

@TopangaHippie We truly understand how frustrating this loss of service can be, and we are dedicated to resolving it with you. Please continue to collaborate with Matthew on the Facebook platform. We sincerely apologize for any inconvenience this has caused you. -Kevin twitter.com/messages/compo…

@AskFrontier OK but I was without Frontier Internet service for nearly a week and my current bill reflects NO credits for the days when my Area-wide Internet service was down.

@FrontierCorp #frontier Hey. My Internet was out for nearly a week March 6th thru the 12th) AND My BILL was the SAME I at least deserve a week's deduction.