Ask Frontier

@Bobby03485116 Hi it’s common for new customers to benefit from appealing pricing, but we genuinely value our loyal customers and want to ensure you are included too. We are always eager to discuss any fantastic offers. Please send me a direct message. -Kevin x.com/messages/compo…

@FrontierCorp Are you going to let your current customers know about this offer? This is the first time I've heard about this offer.

Offer ends 7/22: Get Fiber 500 for $29.99/mo, plus free expert install!

@IamMikeMe2 I would be more than happy to assist you. I would just need you to send us a private message - Mary x.com/messages/compo…

@FrontierCorp your customers should get updates when the service they pay for doesn’t work

@Trusted_Troy Hi Troy! You can explore upgrade options in the MyFrontier mobile app. If you require assistance, we are here to help. For further inquiries, please feel free to contact us for direct support. -Sabrina

@FrontierCorp Unless your a 10+ year existing customer, then you can’t upgrade @FrontierCorp is terrible on customer service.

Switch to Frontier for blazing-fast internet at an incredible price.

@IamMikeMe2 Hello Merch@ I would be more than happy to assist you, but I would need you to send me a private message. -Mary x.com/messages/compo…

@AskFrontier why aren’t you telling everyone that our service is out because of some switch at your central office? Why can’t you tell us when it will be restored? Why is your communication and customer service so poor?

@IamMikeMe2 Thank you for your patience. I did try to send a DM to you but was unsuccessful in doing so. I don't know if you have Facebook at all, but if you do, you can also reach out through Facebook as well. ~ Matthew Facebook.com/FrontierIntern…

@AskFrontier @askfrontier still waiting

@FrontierCorp My service is down, your chat agent was incredibly unhelpful, and automated ticket 7200701 claims it won't be fixed until June 24th. Five days without internet severely impacts my livelihood. I need an Executive Customer Care Manager to DM me and escalate this

@IamMikeMe2 Thank you for reaching out. I apologize for any issues, but I want to investigate this for you. Do I have your permission to send you a DM? ~ Matthew

@AskFrontier @AskFrontier I can’t do private messages because I’m not verified. Now what?

@IamMikeMe2 Thank you for reaching out. I do apologize for any issues you may be experiencing at this time, but I do want to investigate this for you. Do I have your permission to send you a DM? ~ Matthew

@AskFrontier @AskFrontier my fiber optic has been down all day again. 4 time in 3 months. Chat says it’s a switch on your internal system at your main office. Zero information provided to customers.

@bob_lee62819 Hello Bob. Please reach out via direct message for assistance. ~Janelle x.com/messages/compo…

@AskFrontier the past month I keep getting disconnected that last a min it happens a couple times a day every other day

@s_jonsss Yes, Jons. I am sending a direct message now. -Jennifer

@AskFrontier hello. can you follow me because when I tried sending a message it says i need to subscribe to x premium. thank you.

@AskFrontier hi, would like to ask if i can speak to someone from retention today to see if you can lower my bill. we are looking at other providers.

@scientologypark Hello. Thank you for contacting the Frontier Social Media Team. I am happy to assist you. Please send a private message for assistance. This way I can gather more details to better assist you. -Jennifer x.com/messages/compo…

@AskFrontier so are we going to ever get service back onto 77545?? I already had 2 representatives try to scam me into signing up for unbreakable wifi because of the current outage. I havent seen anyone out here and its been DAYS w/o service. I need a technician to reach out

@GlassHalfEmpt20 Hi GlassHalfEmpty, I'm here to help figure out what's going on! You can always check our outage link here - frontier.com/helpcenter/int… - to check for any open incidents. If you have no resolution with the troubleshooting, send me a DM and I can take a closer look at this. -Kevin

@FrontierCorp It’s out again. Area code 94947.

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@Luv2Fly04 Good morning. Those are 2 other social media platforms. If you are unfamiliar or prefer not to follow the link I shared, please call 1-800-921-8101 on Monday for customer service or anytime for technical support. ~Janelle

@AskFrontier No I have blocked no one! This is exactly demonstrating the lack of customer support from Frontier. By the way. What is Facebook and Instagram?

Offer ends 7/22: Get Fiber 500 for $29.99/mo, plus free expert install!

@Digetydog Hello Brad. Please reach out via direct message for assistance. ~Janelle x.com/messages/compo…

I would like to thank @FrontierCorp for letting my cable fail for the second weekend in a row. No World Cup on actual TV for us.

@nick_coach7726 Hi Nicholas. I am so sorry for your loss. If you need assistance, please reach out via direct message. ~Janelle x.com/messages/compo…

My mother had @FrontierCorp at her house, I canceled her service recently because she died and we are selling her house. Frontier just sent me an email about sending a collection agency for the final bill. My mother fucking died! She’s not paying that bill cause SHE DIED!

@PeterWilli48901 Peter, you can also reach out to us through a private message on Facebook. -Jennifer x.com/messages/compo…

@AskFrontier So I need a verified x account to get customer service?

@FrontierCorp it appears that technicians often no show new install appointments. The customer service line and chat bot loops are useless to get support. Any help as someone who has had no update after waiting all morning? This seems like a terrible way to start an account

@Luv2Fly04 It appears I am not allowed to send you a message. By chance have you blocked us? You may also contact us via Facebook facebook.com/frontierintern… as well as Instagram. ~Janelle x.com/messages/compo…

@AskFrontier Naw, this is an example of poor customer service. You cannot send them a message unless you are a premium user. The Frontier product is great, but their customer service is an abomination. You have to work with bots and they really believe everyone works on apps. Not!

@Luv2Fly04 I will send you a message. One moment. ~Janelle x.com/messages/compo…

@jaronwebz Hi there. Here is our official link for direct message. ~Janelle x.com/messages/compo…

@FrontierCorp I need help now. Your guys booted my fiber line to move my business account to my home office. They unhooked my current Internet and won’t be back for days. I cannot run my business line this